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“Great apartment for big families” 4 of 5 bubbles
Review of Far East Plaza Residences by Far East Hospitality

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Far East Plaza Residences by Far East Hospitality
Ranked #13 of 227 Specialty Lodging in Singapore
Certificate of Excellence
Bandar Seri Begawan, Brunei Darussalam
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great apartment for big families”
4 of 5 bubbles Reviewed July 28, 2013

Stayed here for 6 days but paid for 7 since 7 days is the minimum but the amount overall is still cheaper than paying for two rooms in a hotel. It is also located above far east plaze so shopping is nearby! Management is really friendly and helpful!

We did have an incident whereby the aircon was leaking in one room, which the carpet absorbed for I don't know how long and the smell was atrocious! Even spraying perfume on it didnt work. I complained and they had it fix although the cleaning lady made a mistake of putting the hairdryer and some of my items under the aircon which then got all the items wet (not a very smart move). I guess that was hasty housekeeping work.
Also, my nephew lost his new expensive and large toy which we left in the apartment fear of him losing it if we brought the toy out ...it is still a mystery to us as to where the toy dissapeared to.

Still a good apartment ,however, take precautions in locking your items up including toys lol :)

  • Stayed February 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank CaraTravel1812
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
markyeow, Residence Manager at Far East Plaza Residences by Far East Hospitality, responded to this review, August 1, 2013
Dear CaraTravel1812,

Thank you for your review on Far East Plaza Residences.

Your compliments on staff is much appreciated. However, with regards to your feedback, we will definitely look for improvement and I sincerely apologize for the unfortunate experience you've encountered during your stay with us. As a service provider, we are always open for opinions like such and work towards guest preference to enhance their stay experiences..

Lastly, I would like to thank you for taking your valuable time to pen down your feedback and the patience you had, in dealing with the issues as highlighted.

I hope to see you again in Far East Plaza Residences. Have a great day!

Warmest Regards
Mark Yeow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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332 reviews from our community

Traveler rating
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    15
    4
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See reviews for
178
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Japanese first
  • Polish first
  • Portuguese first
  • Swedish first
  • Any
English first
Jakarta, Indonesia
1 review
4 of 5 bubbles Reviewed July 22, 2013

We were happy to stay here because of the location and the staff. The staff we met, Rasi, was very helpful and friendly. We were in a big group and were given two vans for the airport transportation. Overall. we will come back again to Far East Plaza Residences for our group accommodation.

Stayed July 2013, traveled with family
Helpful?
Thank miko S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
markyeow, Residence Manager at Far East Plaza Residences by Far East Hospitality, responded to this review, July 24, 2013
Dear Miko S,

Thanks for taking your valuable time to feedback on your experience with Far East Plaza Residences and we are glad to know that you have found Rasi helpful and friendly throughout your stay. You may recommend our service apartment to your friends and family members when they visit Singapore. We look forward to see you again soon in Far East Plaza Residences.

Warmest Regards
Mark Yeow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paranaque, Philippines
Level Contributor
52 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed July 20, 2013

Location and accessibility, top of the list when looking for a place to stay whether local or in another country... Far East Service Apartments fits the budget and the consideration on location... the staff are very friendly from the security personnel to the administrator which also acts as the front office manager cum building manager cum receptionist etc. Though I have a sense this is not a new apartment / hotel but simply refurbished, it was comfortable and very homey. We got the three bedroom apartment and it was fine; there were two toilet and bath, a fully equipped kitchen, a washer cum dryer and an ironing board with all the other features and offerings of a regular hotel room. The best part is as you step out of the building and go upfront there's a mall, a dept store a convenience store and a fast food resto. Its right beside the Grand Hyatt and a few steps away from malls such as Tangs ,ION mall, Lucky Plaza... its in the heart of Orchard Road...Value for money YES ! Great location YES! Accessibility EXCELLENT !
Friendly STaff a resounding YES!

  • Stayed July 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank mom511
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
markyeow, Residence Manager at Far East Plaza Residences by Far East Hospitality, responded to this review, July 22, 2013
Dear mom511,

Thank you for the compliments and we wish to have you stay with us again in your next trip. You would also like to know that we have the whole of 8th floor renovated recently. I'm sure you will be more delighted to stay in one of these newly renovated apartments. If you have more family members or friends coming along, you can even try our penthouse which come with a private pool and superb view from the 26th floor and it is newly renovated too. I'm sure you will have a great time if you stay in one of these unit in your next visits.

If you need further informations, you may e-mail to me directly at markyeow@fareast.com.sg. I be glad to be able assist you further.

Warmest Regards
Mark Yeow
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed July 17, 2013

We were really disapointed with Far East Plaza. The apartment we had (3 bedroom, 2 bathroom) was not up to standard and we asked to change to another apartment after the first night. The second apartment was marginally better but not enough to make us go back. It's a shame the apartments were so bad as the staff were very friendly and helpful.

Stayed July 2013, traveled with family
Helpful?
1 Thank NicoleJ7913
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
markyeow, Residence Manager at Far East Plaza Residences by Far East Hospitality, responded to this review, July 21, 2013
Dear NicoleJ7913,

Thank you for taking your precious time to give your valuable feedback to us on Far East Plaza Residences. We would like to apologise for your dissapointed stay with us. We noted that our apartment needed refurbishment works and we have gone thru the first phase of renovation for all apartments located on the 8th floor and 26th floor.

We do have plan to continue with such renovations and hopefully you may be able to give us another opportunity to serve you better with a renovated room. You may write in to me personally at markyeow@fareast.com.sg if you decided to give us another try. We look forward to welcome you back to Far East Plaza Residences.

Warmest Regards
Mark Yeow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed June 30, 2013

I have visited Singapore many times but until this trip have stayed in hotels. We decided to look for an apartment to accommodate all 4 of us in the same place with shared living space for us to relax.

The location of Far East Apartments is fantastic. It is a short stroll to Orchard Road and right next to the Hyatt (for fantastic food) and across the road from DFS. It is also very close to the Orchard MRT station.

When we first entered our apartment we were incredibly disappointed to see that the apartment was in much worse condition than the photos on the website would have us believe. There were many dirty marks on the walls, the furniture was very worn and our balcony door did not close properly. The kitchen was very old. The apartment was however spacious and the bathrooms and beds were very clean.

We decided to talk to management about our disappointment and we cannot speak highly enough of Dominic who was very willing to hear our concerns before offering us a refurbished room instead. Our new room exceeded our expectations. The furnishings were of good quality, it was even more spacious and very clean. The kitchen and bathrooms were more modern and the living space was very large. We stayed in this apartment for a week and enjoyed it very much. The staff we met were very helpful and friendly.

I was disappointed that the treadmill in the small gym was out of order (since it is so hot to run outside!). The hot water was also inconsistent so we had a couple of cold showers.

However overall, we would return to Far East Plaza Apartments and we would request a refurbished apartment.

  • Stayed June 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Louise E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
markyeow, Residence Manager at Far East Plaza Residences by Far East Hospitality, responded to this review, July 11, 2013
Dear Louise,

Thanks for your compliments on our services, especially Dominic who managed to change your apartment.

We are glad that we manage to exceed your expectation with the newly renovated apartment. You might want to know that we have renovated penthouse with swimming pool as well and you might want to stay there and enjoy the breeze from the high floor while relaxing in your private pool.

i would strongly recommend you to try it on your next trip. Hope to see you soon.

Warmest Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vadodara, Gujarat, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 7, 2013

Well, me and my wife have a awesome experience to stay in Far east plaza for 4th time(22-05). What a residence, amenities and location. Specially very much happy because of management (helpful,respectable,friendly in nature) and room service by Hamidah. My room was always Very neat and clean. She is very trustfully.This services always attract me towards far east plaza. Excellent job hamidah. We Appriciate you.We really Hope to come back again 5th time here.

  • Stayed May 2013, traveled on business
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Chintan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
markyeow, Residence Manager at Far East Plaza Residences by Far East Hospitality, responded to this review, June 9, 2013
Dear Mr. Chintan,

Thank you for your continuos support and great compliments you have for Ms. Hamidah and the team in Far East Plaza Residences. I'm sure Hamidah and the rest will be happy and excited to hear this. We really hope to see you soon in your next trip to Singapore.

Warmest Regards

Mark Yeow
Residence Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brunei
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed June 1, 2013

My family and I stayed at the Far East Plaza Residency for a month plus. We chose it due to the rating here on trip advisor, the photos on their website and nearby KK Hospital whereby my son get his medical treatment.

My husband and I were traveling with 2 little kids and maid (helper)so definitely wanted an apartment style place with the option of cooking and laundry. The kids also not have to be shrouded in darkness once the kids were in bed. The hotel is beautifully designed, so much attention to detail. The rooms are very spacious, functional and super comfortable, the design is very alike our own home place, slightly quirky and fun - makes you smile.

We took a "two-bedroom apartment" which was bigger than we expected and it was perfectly formed! the small balcony was great to sit out on after the kids were asleep, and it overlooked the city which was nice. The gym is tiny but has all you need for a good work out, another touch we really liked is the pool huge and clean. Comfortable sofas and a great view of the city, you're encouraged to use it as an extension of your room, which we did. You can take up a cup of tea and catch your breath between whatever else you are doing on your vacation.

Can't say enough about the service. Everyone was friendly and attentive and very good at their job, whether it was the Security, the Cleaner or Office Management. They really do go out of their way to make you comfortable. The apartments are clean and the complex has near enough everything you need. Staff named Hamidah do really taking our apartment really clean and hygienes as well as she knows there's a 2 little kids around.

A note relocation: We took cabs everywhere, nothing was far. 5 minutes to KK Hospital, 10-15 minutes to Sentosa. a couple of malls and MRT station and a 7 eleven were all between a minute leisurely.

A note about food: There is a large list for take-out and there are a bunch of restaurants just a minute walk away at the plaza.

There are alots of mall, great restaurants and MRT walking distance away. So all told a perfect choice!

Stayed April 2013, travelled with family. Location was not a problem at all. Actually for us, it was a plus. Will definitely returning in 4 months!

  • Stayed April 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Danial2104
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
markyeow, Residence Manager at Far East Plaza Residences by Far East Hospitality, responded to this review, June 9, 2013
Dear Danial2104,

We thank you for your great comments about us, our facilities and the location of our apartment. Ms. Hamidah will be happy and excited to know that you and your family have had a comfortable stay with us. We will continue to strive for excellence service to surpass our guests expectations and to provide them the comforts of home .

We hope to see you again in your next visit to Singapore.

Warmest Regards
Mark Yeow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Far East Plaza Residences by Far East Hospitality

Property: Far East Plaza Residences by Far East Hospitality
Address: 14 Scotts Road, Singapore 228213, Singapore
Location: Singapore > Singapore
Amenities:
Beverage Selection Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #13 of 227 Specialty Lodging in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Far East Plaza Residences by Far East Hospitality 3.5*
Number of rooms: 139
Official Description (provided by the hotel):
Staying at Far East Plaza Residences provides guests with a whole new experience. The Residence is integrated with the popular Far East Plaza Shopping Centre, which has a wide variety of retail outlets and broad selection of local as well as international cuisines. For more shopping, dining and entertainment options, Orchard Road, Singapore's main shopping belt is a short stroll away with some of the newest malls. If you would like to venture further, the nearby Orchard MRT station provides easy access to the rest of Singapore. Guests have a choice of 139 apartments ranging from two-bedroom units to spacious penthouses, which provide you with a home away from home. ... more   less 
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Also Known As:
Far East Plaza Serviced Apartments Hotel Singapore
Far East Plaza Residences By Far East Hospitality Singapore

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