I stayed in Tai Hoe with my husband and my dad. The first day I arrived earlier, and during check in I inform to receptionist that my family will come later. The receptionist is a nice young guy, courteous and helpful. After checking in for my family, he called the room few minutes later to assure if my family have been well get into the room.
Another help is from the housekeeping guy. I was forgot to return remote control of TV and AC when I check out. Rather than to help by coordinating with her walkie- talkie on hand, the lady at receptionist asking me to go upstairs to 6th floors to take them back. Glad that housekeeping guy I met in front of elevator has took them and give to me. He knows my room number and aware that I forgot to return back the remotes.
The housekeeping guy just simply helped me and making things easier for the guests.
Well... clean room, clean bathroom, soap, powerful spray, clean towel, coffee-tea making facilities, complimentary water, hot water refill, refrigerator, clean linen, TV with limited channels, terrific location with MRT station right across the hotel, even in rainy days like now is still convenient because you can go through City Square Mall. Overall is value for money in pricey Singapore.