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“Great service”
4 of 5 bubbles Review of Basilico

Basilico
Ranked #15 of 10,524 Restaurants in Singapore
Certificate of Excellence
Price range: $25 - $80
More restaurant details
Restaurant details
Good for: Romantic, Large groups, Families with children, Business meetings, Special occasions
Dining options: Late Night, Lunch, Dinner, Brunch, Breakfast, Free Wifi, Full Bar, Highchairs Available, Parking Available, Private Dining, Reservations, Seating, Serves Alcohol, Valet Parking, Validated Parking, Waitstaff, Wheelchair Accessible
Description: Authentic and Seasonal Italian Food. Antipasti Station, Espresso Bar, Dessert Counter, Wine Cellar and Wine Club, Al Fresco Dining, Private Dining.
Sydney, Australia
Level Contributor
16 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
“Great service”
4 of 5 bubbles Reviewed January 12, 2014

Stayed at The Regent for 2 weeks on holidays. My wife & I ate at the Basilico just about every morning. The wait staff was really good & we became friends with a few getting to know them on a personal level. Like most of the staff we came in contact with at the hotel, they were extremely attentive & anticipated our requirements

  • Visited December 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank StephenB1944
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Regent_Managament, Guest Relations Manager at Basilico, responded to this review, January 21, 2014
Dear Mr Stephen,
It was a pleasure to welcome you at Regent recently.

I am delighted to learn that you enjoyed your stay with us as well as Basilico's breakfast!
We will share your kind appreciation with the restaurant team, as there is no greater motivator than recognition for a “job well done”.

Mr. Stephen, thank you again for choosing us as your preferred venue during your visit to Singapore and for taking the time to complete write on Tripadvisor. We look forward to welcome you back very soon.

Warmest regards,
Julie Hanssen
Food & Beverage Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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618 reviews from our community

Visitor rating
    357
    196
    50
    12
    3
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Santiago, Chile
Level Contributor
61 reviews
53 restaurant reviews
common_n_restaurant_reviews_1bd8 48 helpful votes
“Just ok...”
3 of 5 bubbles Reviewed January 12, 2014

Dinner there was mostly worth it for the starters buffet. Main dish was not very good, and service was not efficient. Price ok.

  • Visited January 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank xman02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Regent_Managament, Guest Relations Manager at Basilico, responded to this review, January 20, 2014
Dear Guest!

Thank you for visiting Basilico recently and for taking the time of providing us with your feedback here on Tripadvisor. We would like to sincerely apologize for the shortfalls you experienced during your dinner.

Please honor us with an opportunity to further discuss the events with you. I would appreciate if you could advise your email address or telephone number so I can personally contact you for further details.
My email address is julie.hanssen@foursesons.com. Thank you.
Best regards, Julie Hanssen
Food & Beverage Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
176 reviews
83 restaurant reviews
common_n_restaurant_reviews_1bd8 107 helpful votes
“Great buffets”
5 of 5 bubbles Reviewed January 7, 2014

Possibly the best in Singapore for lunch or dinner buffets. Breakfast is hit and miss due to limited variety. If you like Italian and Mediterranean food, then you will appreciate Basilico as well as the smaller cafe in the lobby for quick meals, snacks and takeaways. For breakfast, the limited variety on offer (compared with Marriott or Shangri-la, for example) means for example you will not always be able to have a proper English breakfast (which the others can guarantee down to the HP sauce). Ditto for Japanese and other types of breakfast, it depends on what is on offer. On my last visit they had two types of chicken sausage (yuck- artificial) and no pork sausage. Cold cuts variety was also poor. Plain yoghurt was not on display, only sweet ones. Cheese selection was poor. However on other occasions this has been fantastic. Service is otherwise excellent, to Four Seasons standards.

  • Visited December 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Gibraltar M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Regent_Managament, Guest Relations Manager at Basilico, responded to this review, January 20, 2014
Dear Guest,
Thank you for taking the time to comment about your experience with us a couple of weeks ago; we are very pleased to read that you count Basilico to the best lunch and dinner buffets in town.
As we continuously strive to improve our service and physical product, the feedback we receive from our guests is invaluable to us.
I was concerned to read of the shortfall in food quality you experienced during your breakfast in the restaurant. Thank you for bringing your concerns to our attention and rest assured that your comments have been taken into careful consideration.

Despite this issue, I do hope we will have the opportunity to welcome you back to change your impression of Basilico's breakfast.
If I can be of any further assistance in the meantime, please do not hesitate to let me know at julie.hanssen@fourseasons.com.

Warmest regards,
Julie Hanssen
Food & Beverage Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
2 reviews
“Xmas Eve dinner 2013”
5 of 5 bubbles Reviewed December 24, 2013

Our family of 12 have dined together at a hotel restaurant, every Xmas Eve/Day for the past 15 years.

We chose Basilico again this year (2013), after an outstanding dining experience on Xmas Eve 2012.

We did not think it possible, but our enjoyment yesterday evening surpassed that of last year !!

The food (Italian champagne/wine buffet dinner), ambiance and service were outstanding.

Our special thanks to Mr Gibson our waiter for the evening, who was competent in every way: efficient, pleasant, attentive yet unobtrusive...indeed Gibson was everything excellent.

It was a unanimous decision: our family will be making an early booking for dinner at Basilico, for Xmas Eve 2014.

Thank you very much indeed.

  • Visited December 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank AYGCSingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Regent_Managament, Manager at Basilico, responded to this review, December 27, 2013
Dear Guest,

Thank you for your recent review on Basilico. I am very pleased to learn that you and your whole family enjoyed our Christmas Eve buffet- once again! I was as well very happy to read of your special recognition to Gibson from our waiter team and I will share your kind appreciation with him as well as with the team, as there is no greater motivator than recognition for a “job well done”.

It would be my pleasure to personally look after any future arrangements. Please do not hesitate to contact me directly at 6725 3202 or at martin.dell@fourseasons.com.

Warmest regards,


Martin Dell
Director of Food & Beverage
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mauritius
Level Contributor
14 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 23 helpful votes
“Excellent and comprehensive Value for Money Buffets”
5 of 5 bubbles Reviewed December 20, 2013

From breakfast to lunch to dinner, the variety and quality of cuisine is excellent. The dinner buffer features main course selections cooked to order from a different region of Italy each month. Sunday brunch is too good to miss, with an extravaganza of high quality well prepared and presented cuisine with over 35 Italian cheeses!

Visited December 2013
Helpful?
Thank OneBusinessTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Regent_Managament, Guest Relations Manager at Basilico, responded to this review, December 23, 2013
Dear Guest,
Thank you so much for your feedback. Making our guests happy is what keeps us going.
Please do not hesitate to e-mail me directly to julie.hanssen@fourseasons.com if you wish to make any future arrangements, I would be my pleasure to personally look after your requirements.
Merry Christmas,
Julie Hanssen
Food & Beverage Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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