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“Nice clean budget hotel.”

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Aqueen Hotel Balestier
Ranked #117 of 319 Hotels in Singapore
Certificate of Excellence
Reviewed December 26, 2013

This small, neat and relatively new hotel is fine for travelers who aren’t particularly concerned about being away from the CBD and the overpriced boutiques of Orchard Road. In recent years Singapore hotels have become very expensive and there are few bargains to be found – unlike in most other large Asian cities where you can stay in a luxury property with king size beds, a swimming pool and sumptuous buffet breakfast for the same price as you get a windowless old dog box here.

The Aqueen has several advantages over its rivals at the budget end of the market, most importantly that it has been well maintained and all of the appliances in the room work, including a good sized flat screen television, and the rooms actually have windows - a comparatively rare thing at these prices . There is no wardrobe and the toilet is collocated with the shower – but these things hardly matter for a solo traveler staying for one or two nights. My bed was a single and quite firm, with good clean linen. And the wifi is free and fast – a nice feature because many other Singapore hotels gouge mercilessly by charging for internet access, which in this day is like charging guests for water and air.

While the immediate surrounding area is not especially glamorous with many high rise apartment blocks, there are plenty of nice cafes and restaurants on the main street Balestier Road – so organsing reasonably priced good quality Chinese meals is not a problem. For the truly desperate there is even a McDonald's directly opposite. Having said that, it would be nice if the rooms included a small fridge for cold drinks and food – but you can’t have everything in a small space and at a budget price. There does seem to be some sort of bar arrangement next to the foyer, but it didn’t seem to be open during my short stay. The most common local shops seemed to specialize in home lighting, with plumbing a close second, so if you are after a new lampshade or different type of electrical socket or that hard to get spigot, then this is the place for you.

The taxi ride from Changi cost SGD25 and the trip took about 45 minutes in peak hour traffic. The check in took place at a leisurely speed and the staff seemed helpful and friendly. The nearest MRT station is apparently 20 minutes walk away, but given the low cost of taxis that is not a major concern.

  • Stayed: December 2013, traveled solo
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4  Thank KymBergmann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustCareAqueen, Aqueen Hotels Management Team at Aqueen Hotel Balestier, responded to this reviewResponded December 30, 2013

Dear KymBergmann,

Thank you for taking the time to express your thoughts about your experience at Aqueen Balestier Hotel.

We are grateful for the opportunity to host you during your stay and for the appreciation that you have written towards our hotel's location and the staff. We are very happy to learn that we were able to deliver to you, an excellent and memorable stay.

It was our pleasure to have you as one of our guests and we do hope to see you very soon.

Warm Regards,
Aqueen Hotels Management Team
customercare@aqueenhotels.com

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186 - 192 of 366 reviews

Reviewed December 23, 2013

Positives:
The room is very clean and free of cigarette stench.
Adequate space for 2 adult.
Located near 2 bus stops (each bus stop appr. 150 meters from the hotel), no need to get taxi.
Eventhough the hotel don't provide food, so many places to eat around.
Very very close to Boon Tong Kee (one of the most recommended Singapore Chicken Rice).
Fast check-in and check-out time.
Employees were very helpful to try finding my misplaced item, eventhough in the end i found it myself buried in my luggage.
relavitely cheaper than similar hotels around.

Negatives:
Bed is not comfortable, unless you prefer firm type spring-foam bed. we use medium type spring-foam bed at home and find the hotel's bed not very relaxing.
There's a weird "clanging" sound every few seconds, especially when we were using the bathroom (shower, toilets, faucets). We suspected the noise came from the piping or pump, and might be more noticeable since we were staying on the top floor. it would be nicer if the hotel can fix it or at least install some insulation to reduce the noise.

Room Tip: try to not get the top floor
See more room tips
  • Stayed: December 2013, traveled as a couple
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2  Thank frequetrippy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustCareAqueen, Aqueen Hotels Management Team at Aqueen Hotel Balestier, responded to this reviewResponded December 30, 2013

Dear Frequetrippy,

We truly appreciate you taking the time to write to us on TripAdvisor about your experience at Aqueen Balestier Hotel.

We are glad that you were able to use the location of the hotel to your advantage and we appreciate the compliments on our room and staff. We apologise that the noise you had encountered prevented you from fully enjoying your stay at the hotel. We have taken note of this.

Thank you for your valuable comments which are important to us and allow us to monitor and improve our service continuously. We hope to have the privilege of serving you again in the future.

Warm Regards,
Aqueen Hotels Management Team
customercare@aqueenhotels.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 18, 2013

Yes, the rooms are tiny, but they are clean and well serviced and the hotel is well located. I stayed there 4 nights. The upside was that it was cheap and the staff were friendly and helpful - they even loaned me an umbrella during a sudden downpour - and there are good eating options nearby. (you can get a $2 breakfast at the covered market and a great dinner at Boon Tong Kee) The downside was that is was a small room, even though I had a superior single. There is free WiFi, but no where to comfortably set up a computer to work on. The TV was pretty much limited to CNN and there was no restaurant on site - so you really need to look on this as a clean comfortable cheaper place to sleep.

  • Stayed: December 2013, traveled solo
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2  Thank jinilil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustCareAqueen, Aqueen Hotels Management Team at Aqueen Hotel Balestier, responded to this reviewResponded December 29, 2013

Dear Jinilil,

Thank you for the kind words and support following your stay with us at Aqueen Balestier Hotel.

We are delighted to read that the staffs were friendly and helpful during your visit; we constantly seek to engage our guests. We have also noted your suggestions and will have these reviewed.

Thank you once again.

Warm Regards,
Aqueen Hotels Management Team
customercare@aqueenhotels.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 8, 2013

Recently stayed in this hotel 1-6 Dec, the staff are pleasant. Although housekeeping is sloppy,
management please pay more attention to detail, the walls in room 606 need cleaning. Also wiping out coffee mugs with a cloth and then cleaning the mirror with the same is not hygienic. Not to mention, spraying water on the floor and rubbing it over with a bath mat using your feet. The power to my room 608 went out on two occasions with reception needing to be called,also
the occupant of 606's room was missed completely one day by housekeeping, and again reception needed to be called.
All in all, a disappointing stay at this hotel. Will not be recommending this hotel to friends and people travelling to Singapore.

Room Tip: Look for other options, than this hotel
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  • Stayed: December 2013, traveled with friends
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Thank dianne h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustCareAqueen, Aqueen Hotel Management Team at Aqueen Hotel Balestier, responded to this reviewResponded December 19, 2013

Dear Dianne H,

Thank you for writing a review regarding your recent stay with us at Aqueen Balestier Hotel.

We are appalled at what had happened in the process of our rooms being cleaned. Please have our assurance that this is certainly not our hotel practice. We take careful measures to ensure that cleanliness of the rooms is maintained and that no cross-contamination occurs through the use of coloured cloths for different cleaning purposes.

We have since conducted investigations and reprimanded the new staff involved for not adhering to standards. We apologise for the unpleasant experience you had; we hope that you will provide us with another opportunity to show you the dedicated and genuine service that is Aqueen.

Warm Regards,
Aqueen Hotel Management Team

customercare@aqueenhotels.com

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Reviewed November 21, 2013

Stayed here one night, rooms are clean but small, bed definitely took some adjusting too since it is hard and room was quiet although it was facing the street. MRT was 15 min walk away to Novena stop. Did the job for one night stay, friendly staff and good price.

  • Stayed: November 2013, traveled as a couple
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2  Thank lia p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustCareAqueen, Aqueen Hotel Management Team at Aqueen Hotel Balestier, responded to this reviewResponded December 4, 2013

Dear Lia P,

Thank you for taking the time to write us a review on TripAdvisor.

We are happy to know that you had a pleasant stay at Aqueen Balestier Hotel and we look forward to hosting you again on your next visit to Singapore.

Warm Regards,
Aqueen Hotel Management Team
customercare@aqueenhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 4, 2013

thanks for BOOKING.COM to help me find this hotel.This is an old building but a new hotel.Their staff are all hospitality & warm. I stayed the mini room for sevral days with three big trunks, feel good.
There are many food stores around the hotel,it is near to SMRT Novena or Tobayao.

Room Tip: Rooms face to the apartment are quiet.
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  • Stayed: October 2013, traveled solo
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1  Thank gracesunsun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustCareAqueen, Aqueen Hotel Management Team at Aqueen Hotel Balestier, responded to this reviewResponded November 12, 2013

Dear Gracesunsun,

Thank you for leaving a review regarding your recent stay with us. The feedback we received from our valued guests enables us to improve and continually provide the best experience possible.

We hope that you will continue to support us and we look forward to hosting you again in the future.

Warm Regards,
Aqueen Hotel Management Team

customercare@aqueenhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 30, 2013

The bed is as hard as a wooden floor! I can't sleep very well during my stay there..

Also:
- The location was very far from MRT and the bus route is confusing too
- No concierge or anyone who could help me bring my luggage or in my case, my Ikea cupboard from the lobby to the room and when I checked out and bring to my taxi. Thank you for the nice man from the reception who helped me once
- During the first night, there was a cleaning service lady (?) who opened the door while I was inside the room
- On the second night, there was a fire alarm very early in the morning blaring over and over and over again, which happened to be the electricity error -- but the announcement was blaring everywhere for 15 minutes. In the morning. Not nice.
- They don't serve breakfast -- but there's a new food market few minutes away

The good point is: I got a room with a window

Am I gonna go back to this hotel the next time I go to Singapore? Definitely NOT.

  • Stayed: October 2013, traveled solo
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7  Thank burgundylips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Aqueen Hotel Balestier

Address: 387 Balestier Road, Singapore 329795, Singapore
Location: Singapore > Singapore
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
#20 Best Value Hotel in Singapore
#72 Business Hotel in Singapore
Price Range: $67 - $125 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Aqueen Hotel Balestier 3*
Number of rooms: 45
Official Description (provided by the hotel):
We offer executive class hospitality to business & leisure travelers. We strive to deliver comfort, warmth, friendly service & genuine quality to all our guests. We are located close to the Central Business District & are conveniently served by the Mass Rapid Transit network. We are also near convention venues such as Singapore Expo and the Suntec Convention Centre. The Hotel is surrounded by Singapore's famous eating places as well as cultural historical sites. ... more   less 
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Also Known As:
Aqueen Hotel Balestier Singapore

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