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“Great service”

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Santa Grand Hotel Little India
Ranked #170 of 306 Hotels in Singapore
New Zealand
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Great service”
Reviewed January 9, 2013

I spent a night in this hotel en route to South Asia. The hotel was booked by a third party. I was bit anxious as the taxi pulled over to the hotel as surroundings of the hotel are not that pleasant. But, since then the experience was awesome. The staff greeted me well and helped me with my many luggages to the room. The room was basic but had all necessities – free Wi-Fi was great. The staff gave me directions for nearby restaurants and attractions. Wake up call and reminder to check the passport before getting into the taxi was done politely and feel valued. Highly recommended.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelnz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Santa Grand Hotel Little India, responded to this review, January 13, 2013
Dear Valued Guest,

Thank you for your compliments! We are glad to know that you have enjoyed your stay with us. At the Santa Grand Hotel, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay.

Once again, thank you for sharing your experience with us on TripAdvisor and we look forward to welcoming you back soon!

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

326 reviews from our community

Traveler rating
    55
    134
    91
    26
    20
See reviews for
98
77
50
49
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 1, 2013

Our stay in the hotel little India was very pleasant. The rooms are clean (cleaned every day) and the personnel is very helpful and friendly. Be prepared to have an Indian breakfast (maybe not for everybody, but we loved it)!
We totally recommend this place

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LenaBendy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Santa Grand Hotel Little India, responded to this review, January 17, 2013
Dear Valued Guest,

Thank you for recommending us! We are glad to know that you have a comfortable and enjoyable stay with us. We are pleased to know that you have enjoyed the local authentic Indian breakfast as well. We look forward to have you back with us soon!

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Jakarta Raya, Indonesia
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 24, 2012

If you are on vacation drop this place the rules are unwritten and the staff was rude. The price for room was as much as a 3 star but facilities were not comparable confirm your terms and conditions before even for a small thing like breakfast you will thrown next door in a smelly restaurant.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank N6sh47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Santa Grand Hotel Little India, responded to this review, November 29, 2012
Dear Valued Guest,

Thank you for taking the time write us a review. We are disappointed that we did not meet your expectations during your stay with us.

We appreciate your feedback on our hotel rules & regulations and our staff's service. Unfortunately we would need further detail to be able to investigate further. Your valuable feedback is important to us and can drive us to do better.

If you would like to discuss this further, please do not hesitate contact us at santagrand@santa.com.sg.

Best Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Singapore hotels

Kuala Lumpur, Malaysia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 12, 2012

The staff are a gem! They made my stay a novel experience seeing to all my requests promptly. Great location, with shops just round the corner. I felt safe at all times.The Indian breakfast is something special that adds to the experience.

Stayed November 2012, traveled on business
Helpful?
1 Thank TravelGal75_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Santa Grand Hotel Little India, responded to this review, November 13, 2012
Dear Valued Guest,

Thank you for your wonderful review! We are glad to know that you have enjoyed your stay with us. The hotel is at a superb location, located in the heart of Singapore's Indian Cultural enclave, easily accessible with the public transport, the well known shopping heaven Mustafa Centre and attractions just a stone throw away. We also pleased to know that you have enjoyed the local authentic Indian breakfast.

Once again, thank you for sharing your experience with us on TripAdvisor and we look forward to have you back with us soon!

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 1, 2012

Santa Grand Little India The staff May, Jane were a wonderful help. The rooms were small but very clean. The beds were comfortable. value for money. The central location makes it easy to get into the city like mustafa etc..will always book my room to stays there in my next trips
staff... May, Jane treat us like family thanks may..jane for you help

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank amitgoelindia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Santa Grand Hotel Little India, responded to this review, November 4, 2012
Dear Valued Guest,

Thank you for your generous compliments. We are glad to know that you have enjoyed your stay with us.

Your valuable compliments on May and Jane have been passed on to the top management to recognize their effort. We are sure that they will be even more motivated in maintaining a high level of customer service.

Once again, thank you for sharing your experience with us on TripAdvisor. We look forward to welcoming you again in the near future.
Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
1 review
Reviewed October 22, 2012

Santa Grand Little India offers great value. The staff May, Jane Izan and Shadiq were a wonderful help. The rooms are small but very clean. The beds are comfortable. For the price this is hotel is good value. The central location makes it easy to get into the city and out to other locations on the island.

  • Stayed October 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LiaB1958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Santa Grand Hotel Little India, responded to this review, October 24, 2012
Dear Valued Guest,

Thank you for your great review. We are glad to know that you have enjoyed your stay with us. At the Santa Grand Hotel, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay.

Your valuable compliments on May, Jane Izan and Shadiq have been passed on to the top management to recognize their effort. We are sure that they will be even more motivated in maintaining a high level of customer service.

Once again, thank you for sharing your experience with us on TripAdvisor. We look forward to welcoming you back soon!

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
1 review
Reviewed October 20, 2012

We could be enjoy at this hotel even the room is small but very clean.. its all right for sleep
as well as the hotel is near by Mustafa (the way to Mustafa is shorter than the way to Little India MRT.)
If you like in Indian food,you will be enjoy a lot for the complimentary breakfast.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Napat117
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Santa Grand Hotel Little India, responded to this review, October 21, 2012
Dear Valued Guest,

Thank you for your compliments! We are glad to know that you have enjoyed your stay with us. Indeed, Santa Grand Hotel Little India located in the heart of Singapore's Indian Cultural enclave, easily accessible with the public transport, the well known shopping haven Mustafa Centre and attractions just a stone throw away. We also pleased to know that you have enjoyed the authentic indian breakfast.

Once again, thank you for sharing your experience with us on TripAdvisor and we look forward to welcoming you back soon!

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Santa Grand Hotel Little India

Property: Santa Grand Hotel Little India
Address: 3 Veerasamy Road, Singapore 207309, Singapore
Location: Singapore > Singapore > Little India
Amenities:
Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #170 of 306 Hotels in Singapore
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Santa Grand Hotel Little India 2.5*
Number of rooms: 20
Official Description (provided by the hotel):
Conveniently located at the junction of Serangoon and Veerasamy Road, the Santa Grand Hotel Little India is surrounded by places of interest such as Arab Street, Little India Arcade and a Sikh temple, not to mention the well known shopping haven Mustafa Centre and the sights, smells and sounds of Little India. Offers an intimate boutique setting, rich, distinctive floral motif and ethnic design, this hotel was converted from a five-storey 1950s building. It offers all the convenience of a modern hotel with fantastic guest services. Critically located in the heart of Singapore's Indian Cultural enclave, the hotel will provide marketing opportunities for mostly visitors who wish to experience a holiday with an Indian culture or festival, key of which will be Deepavali and Thaipusam. It would also be a big attraction for the more up-market visitors who are in town for business or for sourcing of luxury goods. The IT mecca of Sim Lim is a second major draw for Little India. With this internationally known IT mall on our doorstep, many visitors will select Little India specifically to take advantage of the fantastic selection of IT products and accessories that are on offered. ... more   less 
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Also Known As:
Santa Grand Hotel Little India Singapore

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