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All reviews premier lounge orchard road exchange restaurant shuttle bus accor group infinity pool accor hotels botanical gardens quiet location well equipped gym welcome drink shuttle service check in process f b excellent stay special thanks beautiful hotel
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22 - 27 of 666 reviews
Reviewed January 20, 2020

Hotel was is an okay location. Staff were nice enough. Shamus the concierge was very friendly. Hotel is relatively new so is neat and clean throughout. Would definitely consider staying again in the future.

Date of stay: January 2020
    • Value
    • Cleanliness
    • Service
Thank Andrew G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NMSSTEVENS, General Manager at Novotel Singapore On Stevens, responded to this reviewResponded 5 days ago

Dear Andrew G,

Thank you for your lovely review of Novotel Singapore on Stevens! I am delighted to learn that you had a wonderful time with us. Your lovely compliments about our staff and Shamus have been shared with all our team members. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again.

Warm Regards,
Kevin Bossino
General Manager
Novotel Singapore on Stevens

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 19, 2020

It is such a pleasure to write review for this property. I been to Singapore few times and always chose hotels near Marina area due to the view etc. but the Novotel is such a nice clean modern property I cannot recommend enough and glad I booked it early. Its near Orchard area but actually located in middle of a residential nice neighbourhood so totally quiet and no noise etc. Amazing clean hotel and staff are friendly and they got an awesome infinity pool to chill out and relax. I was greeted at the hotel by Glenn at front desk who kindly provided us an upgrade due to 'sheer luck' perhaps. He is such a nice chap who treated us with kind smile and information.

It seems the hotel has made sure that guests have an amazing experience. I was treated so nicely by the lounge area staff representative 'Ash', who always made sure that everything is on point and offered advice reg. our appointments i.e. high tea, views etc. While he is busy, he is also taking time to understand the guest which is such a pleasure. I cannot thank him enough for making our stay in Novotel such as personal experience. Singapore is a great city but the big hotels do not such personal service ....except perhaps in Novotel where this is a norm.

Date of stay: January 2020
    • Rooms
    • Cleanliness
    • Service
Thank Sankar P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NMSSTEVENS, General Manager at Novotel Singapore On Stevens, responded to this reviewResponded 5 days ago

Dear Sankar P,

Thank you for your awesome review of Novotel Singapore on Stevens. I am delighted to learn that you had a wonderful time with us. Service is a top priority for us and hence I am delighted to know that our team members rendered their services well. Your compliments have been shared with Glenn, Ash and the rest of the team members and I am sure that this will serve as an encouragement as we strive to continuously improve the quality of our services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again.

Warm Regards,
Kevin Bossino
General Manager
Novotel Singapore on Stevens

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 18, 2020

We have just returned from a 5 night stay where every single staff member delivered outstanding customer service. Special mention to Dahlia De Guzman, Ash Abu Bakar and Anna from the Premier Lounge who professionally uphold the Accor name to the highest degree whilst remaining friendly, approachable and genuinely interested in their guests. Sayed Ahmed was another outstanding staff member, in fact everyone from the lovely chap who organises taxi out the front, the dear old soul who collects the used towels from around the pool and all of the other staff who worked tirelessly were wonderful. Their work ethic whilst still maintaining a happy smiling disposition is a humbling lesson to the world.
The Novotel name speaks for itself....immaculate rooms, super comfortable beds and a great location make this a hotel we will return to forever.

Date of stay: January 2020
Trip type: Traveled on business
Thank JanineRodge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NMSSTEVENS, General Manager at Novotel Singapore On Stevens, responded to this reviewResponded 5 days ago

Dear JanineRodge,

Thank you for your review of Novotel Singapore on Stevens. It’s a delight to know that the location, facilities and team left a positive imprint on you. Your compliments have been shared with Dahlia, Ash, Anna and the rest of our team members and I am sure that this will serve as an encouragement as we strive to continuously improve our products and the quality of our services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again.

Warm Regards,
Kevin Bossino
General Manager
Novotel Singapore on Stevens

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Reviewed January 16, 2020

We stayed as a family for one night at this hotel being Accor card members. The hotel lobby wasn't great and service at the reception was not great. However, the rooms were clean and comfortable. We had a good night's sleep. Also, breakfast buffet spread was good. There is also a frequent bus shuttle to Orchard Street. Overall great value and experience

Date of stay: December 2019
    • Value
    • Cleanliness
    • Service
Thank 652manjit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NMSSTEVENS, General Manager at Novotel Singapore On Stevens, responded to this reviewResponded 5 days ago

Dear 652manjit,

Thank you for your review of Novotel Singapore on Stevens. Your comments about the service at the reception have been shared with Rooms Divison Manager for further review and constructive action. I am pleased to learn that you found our rooms clean and comfortable, you had a good night's sleep and that the breakfast buffet spread was good.
On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again!

Warm Regards,
Kevin Bossino
General Manager
Novotel Singapore on Stevens

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 11, 2020

This was my third stay in this Novotel, after my previous stay of one week in last December. A very warm welcome full of attentions, tactfully. A very pleasant room with powerful air condition to be adapted to your needs, real delicious food to your taste in the main restaurant with attentive and continuous care, two wonderful swimming pools, a peaceful area to relax without any worries. I was astonishingly and carefully looked after. I would be only too delighted to come back as soon as possible and enjoy again an authentic excellent service!!
My special thanks and dedications would go to Mrs. Dahlia De Guzman and Mr. Ash Abu Bakar.

Date of stay: January 2020
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank guybert6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NMSSTEVENS, General Manager at Novotel Singapore On Stevens, responded to this reviewResponded January 15, 2020

Dear guybert6,

Thank you for choosing to stay with us again and the pleasure is absolutely ours to have been at your service.At Novotel Singapore on Stevens, our guests satisfaction is of top most priority for us and I am glad that you had a great experience in our hotel. Reviews such as yours are an affirmation for us that our valued guests appreciate the lovely gifts and services that we strive to deliver everyday.

Thank you very much for your invaluable feedback. I look forward to the pleasure of welcoming you back again to Novotel Singapore on Stevens in the near future!

Warm Regards,
Kevin Bossino
General Manager
Novotel Singapore on Stevens


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