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“valentine package”

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The Quincy Hotel by Far East Hospitality
Ranked #6 of 316 Hotels in Singapore
Certificate of Excellence
Reviewed February 16, 2014

i have booked a valentine package. i paid $433. what draw us to book this hotel:
We have seen the gd review about this hotel and decided to book it for our wkend get away. The hotel offers all day refreshment, set dinner, free wine and molton brown shower set

i check in on 15 Feb. The counter staff are friendly. The room is clean and comfortable. The so called all day refreshment from 2pm to 6pm are drinks, muffin and very hard tarts. i asked the staff what are the available refreshments in the afternoon, he said whatever you can see or you can order MacDonald. why would the staff advice customers to order fast food when one of the pull factor of this hotel is the all day refreshment??

The refreshment and dinner starts from 6pm. We reach around 7 plus, we request for menu as our package inclusive of set dinner. The staff told me it's free flow from the buffet counter. When i told him that was included in our package, he ask his colleagues and then bring the menu to us. We waited for more than 40 min for our dinner to be served as the staff told us that our order was mixed up. They have served 2 couple's dinner when they order after us. No apology made. I have order mocktail and thru out the dinner , it was not served. I give up, their service terribly sucks!! The evening refreshment hot food consist of pasta, fried triangle curry potato, oyster with cream sauce and fried bread with prawn. The set dinner which we order was beef and fish with fries. set dinner, ok.

I am very dissatisfied with the dinning crew. first, they do not seems to know what packages was available. In fact, two staffs who we spoken to do not seems to know that there was set dinner available on that day. There are another couple sitting beside us, also facing the same problem. Second, they did not apologized for their mistake.

The quality of food, so so. breakfast not much choices.

what i like about this hotel:

The white wine is nice.
Room service staff are nice and fast to being whatever i have request to me.
Molton brown shower set

In my own opinion, if you are looking to have a weekend get away, you can book a room with club facilities such as furama hotel. The money will be well spend with no regret and it is cheaper. At least the food and service would be much better than Quincy. This shall be my first and last time staying with The Quincy Hotel.

Not worth the money spend.

  • Stayed: February 2014, traveled as a couple
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3  Thank bebe2012_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristinaWLee, Manager at The Quincy Hotel by Far East Hospitality, responded to this reviewResponded February 17, 2014

Dear bebe2012_12,

We are deeply concerned to learn that your experience fell short of expectations.

Please accept my apologies for the unpleasant dining experience and the lacklustre attitude of the staff in general and sincerely regret our poor hospitality on this occasion. Please be assured that we will take steps to correct the areas where we had fallen short of your expectations and corrective training will be put in place to ensure this do not reoccur.

We hope that you will allow us another opportunity to be of service to you and to show you the true hospitality that we strive to achieve! I would appreciate if you could contact me at christinalee@fareast.com.sg.

“Quincy. Blurring the lines between work and play”

Qool regards, Chris

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1,535 - 1,541 of 2,849 reviews

Reviewed February 16, 2014

I went to Singapore on February 14-16, 2014 for a short weekend gateway with my cousins. Usually I would stay in Grand Hyatt or Marriott but this time I wanted to try to stay at Quincy Hotel. I chose to stay here because of the good reputation of Far East Hospitality. The first impression was already a bit disappointing. First the location is not as close as advertised. It's a 15 minutes walk to Sommerset MRT station and a bit longer to Orchard MRT station. The process of checking in took a little while. Got into the room and was satisfied with the cleanliness and the size of the room. But the bathroom is a different story. They don't put shower curtain or sliding glass door commonly used for shower type of bathroom. I had to think of a way to take a shower without flooding the whole bathroom. No wardrobe either. And I started to wonder who came up with those ideas because both wardrobe and shower curtain are used by worldwide hotels. Staffs were great and helpful. If a walking distance is not a major factor for you then you are welcome to try this hotel. Stay for the minimum of 2 nights you are entitled to free breakfast, lunch and dinner and also beers and wines. Complimentary mini bar and free laundry for 2 pieces each day.

  • Stayed: February 2014, traveled with friends
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1  Thank MikieMikey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristinaWLee, Manager at The Quincy Hotel by Far East Hospitality, responded to this reviewResponded February 17, 2014

Dear MikieMikey,

Thank you for your feedback.

We note with concern your disappointment with your stay experience at Quincy.

We take pride in our generous sized bathrooms, where our guests can have the option of taking a shower in the separate shower enclosure or turn to the tub for a soothing soak. Coupled with our Molton Brown toiletries, we want our guests to always enjoy an enhanced bath experience. We regret that you did not experience this.

We have also taken note of your comments regarding the open concept wardrobe. It has a contemporary and modern approach to its design, but it serves the same purpose.

I am, nonetheless glad to hear that the service levels of our staff have met your expectations.

We take your feedback seriously and would like to assure you that we do take action in continually working to improve the conditions of our room to ensure the comfort of our guests

We hope you will allow us another opportunity to be of service to you again in the near future

“Quincy. Blurring the lines between work and play”

Qool regards, Chris

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Reviewed February 15, 2014

Had a wonderful experience at the hotel. Nice and clean facilities and a good location. Rooms are equipped with everything you will need from the gadget lovers to the hopelessly romantics. Full featured packages and great service from the staff. Keep it up!

  • Stayed: February 2014, traveled as a couple
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Review collected in partnership with StayFarEast.com
Thank Yi Yang L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristinaWLee, Manager at The Quincy Hotel by Far East Hospitality, responded to this reviewResponded February 17, 2014

Dear Yi Yang L,

ThanQ for your kind review! We are delighted to receive your endorsements for our services, products and the accessible location!

We are happy to be able to live up to your expectation and look forward to welcoming back soon.

“Quincy. Blurring the lines between work and play”

Qool regards, Chris

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 15, 2014

I stayed at The Quincy for three days late January. What a good choice.
I really liked this hotel. Room was spacious ( for Singapore); the oh so important bed ultra comfy. The Quincy has all the features you would expect in a hotel of this quality.
Loved the free mini bar. Even though I did not avail myself of it, I appreciated that I could have a drink or nibble if I so desired. The all inclusive meals were more than satisfactory. Loved the Prawn Twisters in particular and liked that at breakfast you could order your eggs and bacon however you desired them to be. Free drinkies each night were fantastic; good quality spirits and unlimited in quantity.
The staff were unfailingly polite and very helpful. No request was too difficult. They have good knowledge about all the important stuff and always have smiles on their faces. They also greet you by name after only meeting you once!
The hotel is about a 10 minute walk from Orchard Road (depending on your fitness; it is an uphill walk) and a couple of MRT stations. In ways this is a positive because it is quiet!!
I will certainly stay here again and will recommend it to my friends and acquaintances. The Quincy is probably the best of many hotels I have stayed at over the years in Singapore. It is a little more expensive than some other 4 and 5 star rated hotels but worth it.

  • Stayed: January 2014, traveled solo
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Thank Lea C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristinaWLee, Manager at The Quincy Hotel by Far East Hospitality, responded to this reviewResponded February 16, 2014

Dear Lea C,

ThanQ for your positive recommendation of Ouincy!.

We are sincerely humbled to be preferred over other 5 star hotels in Singapore. Such recognition is much appreciated and it certainly encourages us to do even more

Qool Team looks forward to welcoming you back in the near future!

“Quincy. Blurring the lines between work and play”

Qool regards, Chris

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 15, 2014

My wife and I decided to go for a short getaway in Singapore and we came across quincy hotel through online forums. The pics shown were pretty impressive and we decided to give quincy a try.
The room is spacious and the overall first impression was good. As this short getaway is our 1st anniversary, I have requested for some special arrangements meant for a surprise for my wife. The staff, Tony Xu, was really helpful to set up the arrangements. He also took time to make sure everything was fine whenever he can on the day itself.
Lastly, this place has given us a wonderful and memorable experience and would like to give credit and thanks to all staffs of quincy to make this possible.

  • Stayed: February 2014
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Thank DTWJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristinaWLee, Manager at The Quincy Hotel by Far East Hospitality, responded to this reviewResponded February 15, 2014

Dear DTWJ,

Congratulations on your wedding anniversary! And thanQ for choosing to spend your special day at Quincy. We are delighted to create that “wow” experience for you and your wife.

We appreciate your recognition towards our Qool Team, especially to Tony. It is always a pleasure to be remembered for making our guest stay an exceptional one.

Qool Team looks forward to welcoming you back, perhaps to celebrate another special occasion.

“Quincy. Blurring the lines between work and play”

Qool regards, Chris

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Reviewed February 12, 2014

I booked this hotel online and felt confident with the booking after reading many positive reviews about The Quincy on this website. I was not disappointed.

Our 6th floor room was what we expected. Fairly small, but well-appointed with a king size bed, modern bathroom, flat screen TV and a nice view over Mount Elizabeth. Additionally, there were some pleasant inclusions like Molton Brown toiletries, free wi-fi internet and a free mini bar which was replenished daily. Also included was an airport transfer (in an Audi!) two free pieces of laundry each day (for the room, not per person), a 4pm check-out, and free buffet breakfast, afternoon tea and evening mocktails (but this may vary from room to room). Overall the number of "inclusions" was quite impressive.

The hotel is about 10 minutes walk from Orchard Road shopping precinct, including Far East Plaza and the Orchard MRT (train) station which made commuting to everywhere in Singapore a breeze!

We found the hotel staff to be professional, helpful, courteous and accommodating. I would happily stay here again when traveling to Singapore in the future. While there may be cheaper hotels out there, the additional inclusions and excellent location made this a superior choice.

Room Tip: Keep an eye on what's included in each room (extras) to make sure that you are getting the best...
  • Stayed: February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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1  Thank pseudonym5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristinaWLee, Manager at The Quincy Hotel by Far East Hospitality, responded to this reviewResponded February 15, 2014

Dear pseudonym5,

ThanQ for your kind review! We are delighted to receive your endorsements for our services, products and the accessible location!

We are happy to be able to live up to your expectation and look forward to welcoming back soon.

“Quincy. Blurring the lines between work and play”

Qool regards, Chris

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 11, 2014

Great location, complimentary collection from the airport, drinks and food included from 6pm, super clean stylish rooms, great staff all at a reasonable rate. Why stay anywhere else? Please look to open in other cities, and you will have my business.

  • Stayed: February 2014, traveled on business
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Review collected in partnership with StayFarEast.com
Thank Simon R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristinaWLee, Manager at The Quincy Hotel by Far East Hospitality, responded to this reviewResponded February 15, 2014

Dear Simon R,

You are right, why stay anywhere else when you can have everything you want at Quincy?

ThanQ for your heart warming endorsements! Qool Team is delighted that you enjoyed the various facilities and services of the Hotel and looks forward to welcoming you back in the near future!

“Quincy. Blurring the lines between work and play”

Qool regards, Chris

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Quincy Hotel by Far East Hospitality

Address: 22 Mount Elizabeth, Singapore 228517, Singapore
Location: Singapore > Singapore
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Singapore
#6 Luxury Hotel in Singapore
#10 Romantic Hotel in Singapore
#11 Family Hotel in Singapore
Price Range: $205 - $336 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Quincy Hotel by Far East Hospitality 4*
Number of rooms: 108
Official Description (provided by the hotel):
A multi-award-winning boutique hotel, Quincy is catered to meet the demands of both the busy business executive, as well as the discerning leisure traveller of today. Having recently won the Best Hotel Experience Award at this year’s Singapore Tourism Awards 2017 as well as the Travellers’ Choice Award for seven years running (2011 – 2017), Quincy carves out its niche by catering to modern-day business and leisure travellers who seek a departure from your run-of-the-mill hotel accommodation. From our stylish lobby, to our colour-changing, LED illuminated pool deck at our infinity pool, we are re-defining the way our guests experience hotel stays. Quincy's signature benefits means all guests get Club treatment, including buffet breakfast, all-day light refreshments, complimentary mini-bar, complimentary 2-piece laundry (minimum two night stay) and free Wi-Fi. Quincy. Stay Different. ... more   less 
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Also Known As:
Quincy Hotel Singapore
The Quincy Hotel By Far East Hospitality Singapore

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