We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Ibis Bencoolen”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Ibis Singapore on Bencoolen
Ranked #70 of 319 Hotels in Singapore
Certificate of Excellence
Reviewed July 28, 2014

  • Stayed: July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank CSM_28
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
ibisBencoolen, Manager at Ibis Singapore on Bencoolen, responded to this reviewResponded July 29, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Write a ReviewReviews (6,708)
Traveler rating
Traveler type
Time of year
Language
  • More languages

2,057 - 2,063 of 6,708 reviews

Reviewed July 28, 2014

What I liked-
- Close to Shopping area of Bugis
- Lot of local eating options at stone throw distance
- Complimentary Handy mobile phone facility with unlimited international/ Local calls.
- Close to Bugis MRT Subway station (10 mins walking)
- Close to Downtown business district by MRT connectivity (15 mins)

What I din't Like-
- Very Basic rooms with outdated interiors
- Very Average to bad food
- Mostly staff is not well trained and lack customer orientation (with few exceptions)
- No recognition for frequent guests
- No warmth at all, very business oriented environment.

Having said this, I will still stay with this hotel for my next visit solely because of Location advantage and free phone facility.

Room Tip: Ask for rooms on higher floors away from elevators, honestly they all look the same.. SMALL and very...
See more room tips
  • Stayed: July 2014, traveled on business
    • Rooms
    • Cleanliness
    • Service
Thank livelifetravelling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibisBencoolen, Manager at Ibis Singapore on Bencoolen, responded to this reviewResponded July 28, 2014

Dear livelifetravelling,

Thank you for sharing your feelings with us regarding your recent stay, it is always a pleasure to know our guests enjoy our location and facilities. I was surprised at your comments regarding your dislikes and I am very sorry if we have somehow fallen short of your expectations on this visit. Can I ask you to please contact me directly so I can have the chance to fully understand the issues and resolve them as soon as possible, thanks again

Jade Stunden
Executive Assistant Manager
h6657-gm2@accor.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 27, 2014

  • Stayed: July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Bill A
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
ibisBencoolen, Manager at Ibis Singapore on Bencoolen, responded to this reviewResponded July 28, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed July 26, 2014

Terrible service! Service areas they really need to improve on to justify the Accor branding:
1) Slow check-in. On top of that the handwriting of the reception was ineligible and I spent 10 minutes trying to open someone else's door!
2) I called the "Guest Service" to ask for pair of chopsticks and they told me that I had to go down to the lobby to get it. First time this has happened to me at a hotel!

The room was smaller than expected.

Will I recommend this place: Definitely not.

Room Tip: Don't stay here
See more room tips
  • Stayed: July 2014, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
4  Thank Rachel_1288
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibisBencoolen, Manager at Ibis Singapore on Bencoolen, responded to this reviewResponded July 28, 2014

Dear Rachel,

Thank you for taking the time to share your experience with us. I was disappointed to read that you had some issues with our check in and restaurant. I would very much like to discuss this further, as you can see we rarely get negative comments from our guests. Please email me directly on h6657-gm2@accor.com

Look forward to resolving these matters with you as soon as I can

Warm regards
Jade Stunden
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 26, 2014

Ibis Bencoolen is a strategic place for stay if you want to go to Bugis area, Little India or Bras Basah. Hotel service to customer is good.
Ibis Bencoolen just have one type of room, standard, small but beautiful room. Near to the MRT station but not so close, you have to walk from MRT for about 10 minutes to reach the hotel.

  • Stayed: July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Yudha Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibisBencoolen, Manager at Ibis Singapore on Bencoolen, responded to this reviewResponded July 28, 2014

Dear Yudha Y,

We were so pleased to read you loved our location and service, looking forward to welcoming you back in the near future

Warm regards
Jade Stunden
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 24, 2014

First time to stay Here, was stay for 1 night on business purposes. Eventhough only one night but i feel it home. The service is excellent. Quick check in process. Room was clean, with standard amenities.
Location wise is super.. walking distance to the famous Bugis street, MRT and Seven Eleven just next to the hotel.

Recomended hotel for business & leisure. Will back stay here again!

  • Stayed: July 2014, traveled on business
    • Value
    • Cleanliness
    • Service
Thank Erly E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibisBencoolen, Manager at Ibis Singapore on Bencoolen, responded to this reviewResponded July 28, 2014

Dear Erly E,

It was great to read you had a fabulous stay with us, thanks for taking the time to let us know and we hope to see you again soon

Warm regards
Jade Stunden
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 24, 2014

The Ibis on Bencoolen is a great place for either the business or vacation traveler. While the rooms are quite small, they are well laid out and very functional. There is a good desk, ample power points and even a USB power outlet to charge the phone or tablet. The staff were very helpful and friendly and made the check-in & check-out very efficient. Small touches that impressed were the loan mobile phone provided with free - yes free - local and international calls, access to data which meant maps on hand as i walked around and the ability to look up restaurants while sitting in a cab. The free wi-fi was also easy to connect to and fast. They have a program that offers free refills of either still or sparking water into reusable glass containers in exchange for not requiring fresh linen every day - good move as you really don't need to have all the linen washed every day consuming water and detergent.

The buffet breakfast was okay although with the same offering daily it was a little repetitive by day 4. The proximity to local food outlets is great - try the local hawker centers for great Singaporean dishes. While it is not located directly near the MRT it is only 10 min walk to go to either Bugis or Dhoby Ghaut stations. There is also a bus stop directly out in front which can get you to the main shopping or sightseeing areas. I also had no problem getting a taxi in the drop off area of the hotel although Singapore taxis can be hard to find at certain times of day.

Overall I was impressed with my 4 day stay at The Ibis and will look to stay again.

  • Stayed: July 2014, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Anwil51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibisBencoolen, Manager at Ibis Singapore on Bencoolen, responded to this reviewResponded July 28, 2014

Dear Anwil51, so glad you were able to use our extra benefits such as the free mobile phone and water system. It is great to read such wonderful feedback and to know you had a great time here with us.

Thanks again
Jade Stunden
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Singapore hotels
Hotel G Singapore
#73 of 319 in Singapore
1,481 reviews
Hotel YAN
#63 of 319 in Singapore
490 reviews
Show Prices
Show Prices
Show Prices
Joo Chiat
Village Hotel Katong by Far East Hospitality
ibis Singapore Novena
#106 of 319 in Singapore
1,415 reviews
Kampong Glam
Village Hotel Bugis by Far East Hospitality
Show Prices
Show Prices
Show Prices

Been to Ibis Singapore on Bencoolen? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Ibis Singapore on Bencoolen

Address: 170 Bencoolen Street, Singapore 189657, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#37 Romantic Hotel in Singapore
#37 Business Hotel in Singapore
Price Range: $115 - $170 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ibis Singapore on Bencoolen 3*
Number of rooms: 538
Official Description (provided by the hotel):
Ideal hotel location in Singapore next to Singapore shopping & business centers with an 8-minute walk to Bugis MRT. TASTE Restaurant serves international cuisine and local Singapore dishes daily. Best Economy Hotel in Asia Pacific by TTG in 2009-12. Certificate of Excellence awarded by Tripadvisor in 2012-15. FREE WiFi access, international adaptors, USB chargers, complimentary access to 2,300 newspapers, free use of a bamboo bicycle and Reloadable EZ-link card. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Travelocity, Expedia, Agoda, Orbitz, Priceline, TripOnline SA, getaroom.com, Hotwire, Cheap Tickets and HotelQuickly so you can book your Ibis Singapore on Bencoolen reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ibis Singapore On Bencoolen Hotel Singapore
Accor Singapore On Bencoolen

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing