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“Great location”

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Ibis Singapore on Bencoolen
Ranked #65 of 314 Hotels in Singapore
Certificate of Excellence
Watford, United Kingdom
Level 5 Contributor
77 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Great location”
Reviewed November 10, 2012

We stayed at the hotel at the begining of September arriving at the hotel at 8am after a long flight and were surprised and delighted when Sonny was able to book us in within half an hour, providing us with complimentary coffee while we waited- brilliant! All the staff were very helpful and friendly. the room was well cleaned, the beds were firm (as is common in SE Asia) , the shower was roomy and always had lots of hot water. The breakfast selection was excellent and catered for most tastes, it was constantly refreshed so even if like us you're not early risers there is still a full selection. Considering hotels in Singapore are so expensive we feel that this hotel gives good value for money.
The hotel is well located and many of the sights are walk able or a short cab ride away (there are always cabs outside the hotel). There is a 7/11 next door and many restaurants and shops nearby. The restaurant provides good food although the selection is rather limited, the drinks prices seem a little expensive.-1
We returned to the hotel at the end of October and found the service and standard just as good.

Stayed September 2012, traveled as a couple
Helpful?
Thank debbie k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Cebu Island, Philippines
Level 6 Contributor
61 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
Reviewed November 10, 2012

I particularly like Ibis Bencoolen for its location. It’s very accessible while located at a less crowded area compared to Orchard Road. We could easily walk all the way to Esplanade and Merlion Park and even all the way to Marina Bay. It has both a taxi and bus stand just right outside by the street and the free Universal Studio shuttle stop is just across the street. If you are in Singapore for electronics, then Sim Lim is just about 2 buildings away. The Bugis and CapitaMall are just behind the hotel as well. Heritage districts of Little India and Arab district are also just about 15-minutes walk away.

We booked our rooms via the hotel’s website and got a rate of SGD132++. During our stay, I have seen their daily rates which was posted outside the hotel – SGD198++ on Friday, SGD208++on Saturday and SGD228++ on Sunday, so I guess we did get a good deal.
Ibis Bencoolen is new so it is expectedly clean. A great bonus is the rooms come with free wi-fi. The rooms are smallish but not really inconvenient. They have designed the TV, coffee making facilities, fridge, closets in such a way to maximize the very small area of the room. Perhaps a larger person will have some problems with the bathroom as it is equally small. Apart from that, I find no issue with the room’s size. Along the hallways is a vending machine which actually has cheaper rates for bottled water and soda than in the next door 7-Eleven. On the top most floor is a laundry area although I didn’t go up there.

Ibis also has “Taste” which offers breakfast, lunch and dinner (about SGD15-18) although we didn’t eat there at all. We opted to go outside and eat in the nearby kopitiams.

Overall, I was very happy with my choice of the hotel. Perhaps an area for improvement is the service of its staff. They had posters which say that they do everything in 15 minutes, and while it is true, I would have much preferred if the staff were more warm and friendly. In the other hotels in Singapore that I have stayed, I was always greeted with smiling doormen, reception staff and check-in staff. Although Ibis staff were not at all rude, a little smile and “happy-to-see-you” face would go a long way.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank tambalyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surfers Paradise, Australia
Level 5 Contributor
51 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed November 9, 2012

Considering all hotels in Singapore are expensive we found the Ibis to be good value for money. The rooms are small but well set out,very clean and everything worked properly.
We didn't come to Singapore to sit in a room all day as there is plenty to see and do[besides shopping]. All we wanted was a clean bed and a good breakfast selection, which was very good. Staff were friendly and efficient. We give a good Recommendation

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rmgar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Level 5 Contributor
83 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed November 9, 2012

Once again Singapore has been the start of one of our Asian adventures and the Ibis on Bencoolen never seems to disappoint. As everyone says in their reviews the location is superb and just around the corner is one of favorite eating places "Fattys" on Albert Street. Next door you have a 7/11 and loads of interesting eating places and bars in the area. Like most places in Asia the beds are firm, so be prepared to have your back straightened on your first nights sleep and yes the rooms small but functional. The staff are friendly and helpful, the breakfast more than ample. For Singapore this hotel offers a good hotel at a reasonable price. You must remember you are in one of the most expensive places in the world for space. I suppose they will get another review from me on my next visit as I would stay again.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank ceejaybeeaust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fuerth
2 reviews
Reviewed November 9, 2012 via mobile

I booked this hotel as part of a Singapore Airlines stop-over package. Room was a little small but clean. Fridge, coffeemaker and flatscreen TV. No carpet (I hate carpet in hotel rooms). The bed was comfortable with firm pillows. Bathroom surprisingly roomy with a large glass shower. Good water pressure. Bathroom very clean as well. Vending machines on every floor, coin laundry on third floor. Free Wifi in lobby and room. I used it quite a bit and had no problems, even streaming videos from Germany. Staff was friendly and helpful. I didn't use the hotel restaurant, too many interesting places to eat in the neighbourhood :-)
In summary, this was a very nice hotel, perfect for sightseeing and if I'm ever back in Singapore, I'll stay there again. If I had to complain about something it would be the towels. Although clean and fresh smelling, they were quite threadbare and on the grayish side of white.

Stayed October 2012, traveled solo
Helpful?
Thank Papparino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coolangatta, Australia
1 review
Reviewed November 8, 2012

Good location, very hard bed, rooms too small for anything but overnight stay. No comfortable chair in room - only one wooden seat for 2 people! No facitilites at hotel apart from very mediocre "restaurant" Bar without Tiger Beer one day and no Savignon Blanc for 3 days.
Would not stay again.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lady773
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibisBencoolen, Quality Services at Ibis Singapore on Bencoolen, responded to this review, November 11, 2012
Thank you for your valuable feedback.

Regret to hear that you felt that the beds were too hard. For guest’s who prefer softer mattress we do provide additional mattress overlay upon request.

We do appreciate you bringing to our attention some issues pertaining to the restaurant Bar, rest assured that your experience has been highlighted to the Food & Beverage team for their immediate follow up.

Thank you for your contribution towards our improvement and we hope you would give us an opportunity to better serve you in the near future.

Warm Regards,
Namirah
Quality Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Level 6 Contributor
70 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed November 7, 2012

The location is so good ... Close to MRT, Bugis shopping, temple.
I really like the food court, the foods are so delicious and very cheap.
The room is small but neat and clean.
The staff is very nice and polite.
No ice machine but can get it from the bar for free.

Booked the room during Accor's special sales.

Will stay here again.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SydneyPilot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ibis Singapore on Bencoolen

Property: Ibis Singapore on Bencoolen
Address: 170 Bencoolen Street, Singapore 189657, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#36 Family Hotel in Singapore
#37 Business Hotel in Singapore
#38 Romantic Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ibis Singapore on Bencoolen 3*
Number of rooms: 538
Official Description (provided by the hotel):
Ideal hotel location in Singapore next to Singapore shopping & business centers with an 8-minute walk to Bugis MRT. TASTE Restaurant serves international cuisine and local Singapore dishes daily. Best Economy Hotel in Asia Pacific by TTG in 2009-12. Certificate of Excellence awarded by Tripadvisor in 2012-15. FREE WiFi access, international adaptors, USB chargers, complimentary access to 2,300 newspapers, free use of a bamboo bicycle and Reloadable EZ-link card. ... more   less 
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Also Known As:
Ibis Singapore On Bencoolen Hotel Singapore
Accor Singapore On Bencoolen

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