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All reviews farrer park mrt station city square mall average stay room size is mustafa centre bus stop little india front desk great location jalan besar property airport shopping luggage
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Reviewed May 31, 2019 via mobile

All new modern hotel I stayed twice at this hotel and I highly recommend with outstanding service. The location is great and the hotel basically what you would expect for Staycation. Provide exceptional service and make me feel welcome.

Date of stay: April 2019
Trip type: Traveled as a couple
Thank VivekCity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashleigh_Garside, General Manager at Holiday Inn Express Singapore Serangoon, responded to this reviewResponded June 4, 2019

Dear VivekCity,

Thank you for staying at Holiday Inn Express Singapore Serangoon and taking the time to provide your fantastic feedback.

We were delighted to read that you enjoyed your overall stay with us, in particular our great location and the outstanding service provided by our team. I am so pleased to hear that this service has made your return to our hotel for your staycation.

We do hope we have the opportunity to welcome you back into the hotel, for your next staycation.

Kind Regards

Ashleigh Garside
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 30, 2019

This is a new hotel opened in Jan 2019. This is in Little India, a great location for vegetarian food options, bus stop, metro and shopping place like Mustafa shopping centre. This hotel has just 4 family rooms as informed by the staff which is a decent size room; rest of the rooms are very small in size. The 2 single-bed rooms does not even have space to keep your suitcase on the floor and open it. The bathrooms are also very small in non-family room. If you are on a vacation take the family room and if you are on a business trip, you can take the double bedroom.
The staff are very friendly, helpful and polite. Even the folks in the restaurant are very helpful and friendly. The breakfast at the hotel has limited options. There is lot of scope for making the Indian dish better(like paratha, poori)
For vegetarians, you have lot of restaurants available in around this hotel, especially MTR, Anand Bhavan, and many more on the Mustafa centre road. This hotel is not located in old Singapore area.
The staff were helpful in holding our luggage after the check-out. We had booked 3 rooms and had arrived early. The staff helped and gave us 2 rooms earlier than the check-in time for which I thank them. The rooms were clean and bed and pillows were of great quality and we had a very good sleep.
We took the room on the backside as some reviews indicated that you can hear noise on the front side of the hotel.
As this hotel is new, some cabs guys do not know this hotel. Also this hotel does not list in Grab cab app.
The cab to airport was not expensive from this location.
The other advantage of this hotel is you can shop until late night and have dinner on Mustafa Centre Road and walk back to the hotel.
My closing comments: Great staff, great location, small room and limited breakfast.

Room tip: Take Family Room on a higher floor
Date of stay: May 2019
  • Trip type: Traveled solo
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Gov_101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashleigh_Garside, General Manager at Holiday Inn Express Singapore Serangoon, responded to this reviewResponded June 4, 2019

Dear Gov_101,

Thank you for staying at Holiday Inn Express Singapore Serangoon and taking the time to provide your valuable feedback.

We were delighted to read that you enjoyed your overall stay with us, in particular our great location close to Little India, Bugis and the CBD and the service provided to you by our great team.

We do hope we have the opportunity to welcome you back into the hotel, upon your return to Singapore.

Kind Regards

Ashleigh Garside
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 23, 2019

Lovely new hotel in a good location, with easy access to MRT. Very nice modern rooms. Excellent staff with attention to detail. All bookings include full continental and cooked breakfast. Nice and quiet, so a good night's sleep.

Date of stay: May 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Service
Thank Clive E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashleigh_Garside, General Manager at Holiday Inn Express Singapore Serangoon, responded to this reviewResponded May 28, 2019

Dear Clive E,

Thank you for staying at Holiday Inn Express Singapore Serangoon and taking the time to provide your fantastic feedback.

We were delighted to read that you enjoyed your overall stay with us, in particular our nice modern rooms, the service provided to you by our team and our great location close to attractions, eateries, shopping and public transport

We do hope we have the opportunity to welcome you back into the hotel, upon your return to Singapore.

Kind Regards

Ashleigh Garside
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 16, 2019

Spent 1 night in late March.
Very friendly staff.
Very new hotel.
Very close to Mustaffa Centre .
Very close to many restaurants and shopping.
Very small room. For one night the room was adequate for 1 person. If you are staying 2 nights or more stay somewhere else.

Date of stay: March 2019
  • Trip type: Traveled on business
    • Sleep Quality
    • Rooms
    • Service
Thank TriniNewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashleigh_Garside, General Manager at Holiday Inn Express Singapore Serangoon, responded to this reviewResponded May 18, 2019

Dear TriniNewYork,

Thank you for staying at Holiday Inn Express Singapore Serangoon and taking the time to provide your valuable feedback.

We were delighted to read that you enjoyed your overall stay with us, in particular our great location close to eateries, attractions, shopping and public transport and the service provided to you by our friendly team.

We do hope we have the opportunity to welcome you back into the hotel, upon your return to Singapore.

Kind Regards

Ashleigh Garside
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 1, 2019

Great Location. We did our Company event in Singapore and 25 of us stayed at Holiday Inn Serangoon. Customer Care manager See Hanwei was very helpful. Breakfast was good. Will surely recommend to friends.

Date of stay: March 2019
  • Trip type: Traveled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank 626gaupan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashleigh_Garside, General Manager at Holiday Inn Express Singapore Serangoon, responded to this reviewResponded May 2, 2019

Dear 626gaupan,

Thank you for staying at Holiday Inn Express Singapore Serangoon and taking the time to provide your fantastic feedback.

We were delighted to read that you enjoyed your overall stay with us, in particular our Free Breakfast and the service provided to you by our Guest Services Manager.

We do hope we have the opportunity to welcome you back into the hotel, upon your return to Singapore.

Kind Regards

Ashleigh Garside
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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