The address has been very misleading as some 3rd party sites still mention their old location at Syed Alwi. I called first to confirm the address and also called while I'm at the area but the person who answered my call sounded annoyed and was not very accommodating. A staff waited for me at the door and did not even help me with carrying my luggage up towards the hostel. First thing that I didn't like is that I had to take off your shoes just before going up and my sole can really feel the dirt of the floor. I was not asked to take a seat or anything but was requested for the payment and my passport right away, plus, there's a 10% fee as their service charge - which was not stated anywhere.
Some of the lockers have the same lock/key. I accidentally opened someone else's. I requested for another locker and the staff wasn't even apologetic about it. Room was so-so. Washrooms dirty. It wasn't a good 15-minute initial experience so I decided to just leave but the staff won't let me refund anything as I have already "checked-in." She told me that I should've asked her to see the rooms first before paying. Like she gave me an opportunity for that!
Please save yourself the hassle and the headache. Don't even bother booking here.
- Also Known As:
- Empire Hotel Singapore
- Empire Hostel Singapore