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“Terrible customer service” 1 of 5 stars
Review of Hostel Century Service World

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Hostel Century Service World
Ranked #118 of 217 Specialty Lodging in Singapore
Taipei, Taiwan
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Terrible customer service”
1 of 5 stars Reviewed January 27, 2012

Myself and 2 other backpackers passed through Singapore, with the intentions of staying only 1 day. After a long day of airports, traveling, and hauling heavy baggage, we finally arrived at Service World Backpacker Hostel. Because our flight left at 7am the following morning, we didn't need a place to sleep. We just needed a place to set our bags down for a few hours so we could explore the city. The staff at this hostel were extremely rude, unaccommodating, and quite frankly, we felt very disrespected that they rejected our service. We offered to pay for a room to just leave our luggage for a few hours. They wouldn't allow it and the worst part about it was, they didn't even supply a reason! All in all, I wouldn't recommend this hostel to anyone. They handled the situation with very little class and with complete disregard to accommodate backpackers.

  • Stayed January 2012, traveled with friends
    • 1 of 5 stars
      Service
Helpful?
3 Thank teataipei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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29 reviews from our community

Traveler rating
    6
    12
    6
    3
    2
See reviews for
Families
0
4
9
Business
0
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Thai first
  • Any
English first
Hove, United Kingdom
Level Contributor
45 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 stars Reviewed January 31, 2011

I believe the Service World Backpackers has two properties. We were sent to the smaller hostel. This place was not only smaller in the amount of guests they can accomodate, but small all around. It felt like it was once one unit in a retail & housing block in Chinatown, but has been modified to squeeze as many beds in as possible. We couldn't walk to our room (through the main dorm) with our rucksacks on our backs - it's that much of a squeeze.

The hostel is hidden in a random block so isn't too easy to find, especially as not all lifts go to the floor.... However Chinatown is a good place to be based for exploring Singapore, it's close to the MRT and some good eateries too.

The facilities in the hostel are also miniature. The bathroom are pods that have been squished into the kitchen, there are only two.

The member of staff was really friendly and tried to communicate with us the best he could. We were allowed to check in at 10am which was really helpful.

I would only stay here again if I couldn't find anywhere else, as it is too small when busy. However it is kept really clean.

  • Stayed December 2010, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Mlinaqetu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Negril, Jamaica
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 14, 2010

I love this backpackers hostel. I have enjoyed my all days and nights. it is situated in such a place where you can easily connect to other happening places. staffs are very nice and helpful. Big thanks to Mr. Andrew, Arvel, Karen, Mitch and tressa. Miss you all.
Best Wishes
Pema from INDIA

  • Stayed October 2009, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank gapreal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
monlucont
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed April 5, 2010

Was supposed to stay at another hostel in the vicinity, but they were booked full so they made a few calls and gave me a map and sent me on my way. As soon as I got there, they showed me to my dorm and after paying, they pretty much left me alone for the rest of my stay. When I had questions and asked for directions, the staff were gracious and patently answered all my questions. The electronic lock made me feel like I was living in the future and the free coffee and toast in the morning was a nice touch. I would defiantly stay here again. The location is close to the Chinatown MRT and you can get to and from the airport that way.

  • Stayed April 2010, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank monlucont
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malaysia
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed December 13, 2009

Very clean budget hostel. Close to MRT and Chinatown shopping area. Situated at level 2 of residence apartmet. Highly recommended despite only one sharing toilet between all dorm and single room. Food court downstairs, you may take your meal anytime. Karen the staff is very helpful. Andrew, the owner, very friendly too.

  • Stayed December 2009, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Andree_JB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
1 review
4 of 5 stars Reviewed October 11, 2009

It's a small hostel on the edge of chinatown. 2 subway and several bus stations close by. I stayed there 3 nights and had a great time! Very nice staff, they go out of their way to help you! The rooms are very clean and have air conditioning. The bath is quite small and a little cramped and the breakfast only consists of toast and a glas of marmalade. But there are lots of good and cheap places to eat in the area.

  • Stayed October 2009, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank PhilippM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Finn around the world
1 review
5 of 5 stars Reviewed August 7, 2009

I stayed five nights and enjoyed it. Air-conditioning was great! Security was good; everyone had a small locker for valuables. The front door was always locked. The owner Andrew was very friendly and helpful and sat outside on the balcony (the only common area) with the guests, giving tips and telling and listening to anecdotes. The whole atmosphere was friendly and I made friends with the people in my room. The rooms (there were two 10-bed dorms at the time) may be small, but considering the price, I thought it was enough (it's Singapore after all, not Malaysia). The breakfast wasn't great, but at least I could get some instant tea in the mornings.

  • Stayed September 2008, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank ThePlough
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hostel Century Service World

Property: Hostel Century Service World
Address: 5 Banda Street #02-56 Kreta Ayer Heights, Singapore 050005, Singapore
Location: Singapore > Singapore
Amenities:
Business Center with Internet Access Room Service Shuttle Bus service
Hotel Style:
Ranked #118 of 217 Specialty Lodging in Singapore
Price Range (Based on Average Rates): $
Number of rooms: 2
Official Description (provided by the hotel):
Located near the Chinatown MRT Station and within the heart of Chinatown, the ServiceWorld Hostel is well established as a budget hostel , noted for comfort, convenience and cleanliness. Directions: take MRT to the Chinatown MRT Station. Exit at Exit C from the Chinatown MRT Station and walk to the Hostel . ( just a few minutes' walk). The Hostel is on top of the Sheng Siong Supermarket at Chin Swee Road, Singapore. It is a 24 hour Supermarket, adjacent to the Pearls' Hill City Park where you can relax in Nature's garden or do some jogging and walking exercise. ... more   less 
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Also Known As:
Service World Backpackers Hotel Chinatown
Hostel Century Service World Singapore

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