We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Terrible customer service”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Century Service World Hostel
Ranked #149 of 237 Specialty Lodging in Singapore
Reviewed January 27, 2012

Myself and 2 other backpackers passed through Singapore, with the intentions of staying only 1 day. After a long day of airports, traveling, and hauling heavy baggage, we finally arrived at Service World Backpacker Hostel. Because our flight left at 7am the following morning, we didn't need a place to sleep. We just needed a place to set our bags down for a few hours so we could explore the city. The staff at this hostel were extremely rude, unaccommodating, and quite frankly, we felt very disrespected that they rejected our service. We offered to pay for a room to just leave our luggage for a few hours. They wouldn't allow it and the worst part about it was, they didn't even supply a reason! All in all, I wouldn't recommend this hostel to anyone. They handled the situation with very little class and with complete disregard to accommodate backpackers.

  • Stayed: January 2012, traveled with friends
    • Service
3  Thank Burke H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (33)
Traveler rating
Traveler type
Time of year
Language

22 - 28 of 33 reviews

Reviewed January 31, 2011

I believe the Service World Backpackers has two properties. We were sent to the smaller hostel. This place was not only smaller in the amount of guests they can accomodate, but small all around. It felt like it was once one unit in a retail & housing block in Chinatown, but has been modified to squeeze as many beds in as possible. We couldn't walk to our room (through the main dorm) with our rucksacks on our backs - it's that much of a squeeze.

The hostel is hidden in a random block so isn't too easy to find, especially as not all lifts go to the floor.... However Chinatown is a good place to be based for exploring Singapore, it's close to the MRT and some good eateries too.

The facilities in the hostel are also miniature. The bathroom are pods that have been squished into the kitchen, there are only two.

The member of staff was really friendly and tried to communicate with us the best he could. We were allowed to check in at 10am which was really helpful.

I would only stay here again if I couldn't find anywhere else, as it is too small when busy. However it is kept really clean.

  • Stayed: December 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Mlinaqetu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 14, 2010

I love this backpackers hostel. I have enjoyed my all days and nights. it is situated in such a place where you can easily connect to other happening places. staffs are very nice and helpful. Big thanks to Mr. Andrew, Arvel, Karen, Mitch and tressa. Miss you all.
Best Wishes
Pema from INDIA

  • Stayed: October 2009, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank gapreal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 5, 2010

Was supposed to stay at another hostel in the vicinity, but they were booked full so they made a few calls and gave me a map and sent me on my way. As soon as I got there, they showed me to my dorm and after paying, they pretty much left me alone for the rest of my stay. When I had questions and asked for directions, the staff were gracious and patently answered all my questions. The electronic lock made me feel like I was living in the future and the free coffee and toast in the morning was a nice touch. I would defiantly stay here again. The location is close to the Chinatown MRT and you can get to and from the airport that way.

  • Stayed: April 2010, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank monlucont
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 13, 2009

Very clean budget hostel. Close to MRT and Chinatown shopping area. Situated at level 2 of residence apartmet. Highly recommended despite only one sharing toilet between all dorm and single room. Food court downstairs, you may take your meal anytime. Karen the staff is very helpful. Andrew, the owner, very friendly too.

  • Stayed: December 2009, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Andree_JB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 11, 2009

It's a small hostel on the edge of chinatown. 2 subway and several bus stations close by. I stayed there 3 nights and had a great time! Very nice staff, they go out of their way to help you! The rooms are very clean and have air conditioning. The bath is quite small and a little cramped and the breakfast only consists of toast and a glas of marmalade. But there are lots of good and cheap places to eat in the area.

  • Stayed: October 2009, traveled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank PhilippM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 7, 2009

I stayed five nights and enjoyed it. Air-conditioning was great! Security was good; everyone had a small locker for valuables. The front door was always locked. The owner Andrew was very friendly and helpful and sat outside on the balcony (the only common area) with the guests, giving tips and telling and listening to anecdotes. The whole atmosphere was friendly and I made friends with the people in my room. The rooms (there were two 10-bed dorms at the time) may be small, but considering the price, I thought it was enough (it's Singapore after all, not Malaysia). The breakfast wasn't great, but at least I could get some instant tea in the mornings.

  • Stayed: September 2008, traveled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank ThePlough
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Singapore hotels
Chinatown
Park 22 Hotel
Park 22 Hotel
#280 of 317 in Singapore
198 reviews
Chinatown
Fernloft China Town
Fernloft China Town
#87 of 237 in Singapore
76 reviews
Chinatown
Beds and Dreams Inn @ ChinaTown
Show Prices
Show Prices
Show Prices
The Quays
5footway.inn Project Boat Quay
City Backpackers
#174 of 237 in Singapore
82 reviews
Chinatown
5footway.inn Project Chinatown 1
Show Prices
Show Prices
Show Prices

Been to Century Service World Hostel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Century Service World Hostel

Address: Blk 5 Banda Street #02-70 / 82, Singapore 050005, Singapore
Location: Singapore > Singapore
Amenities:
Beverage Selection Business Center with Internet Access Free High Speed Internet ( WiFi ) Room Service Shuttle Bus service
Hotel Style:
Ranked #149 of 237 Specialty Lodging in Singapore
Price Range: $12 - $84 (Based on Average Rates for a Standard Room)
Number of rooms: 30
Official Description (provided by the hotel):
The Century Service World, located in a great area of Chinatown, is a cool fun-loving backpacker's haven in the heart of the city. We are just a stone's throw away from the Chinatown market and Buddha Tooth Relic Temple and Museum. The Chinatown MRT Station is just a minute walking distance straight down the road. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Priceline, Booking.com, Agoda and HostelWorld so you can book your Century Service World Hostel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Service World Backpackers Hotel Chinatown
Century Service World Hostel Singapore

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing