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“Do not stay here during 2012”

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Village Residence Clarke Quay by Far East Hospitality
Certificate of Excellence
Singapore
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Do not stay here during 2012”
Reviewed April 18, 2012

Do not stay here until all of the "renovations" are complete.

Have been staying here for 3.5 months and will be here another 2.5. If I could move to another location I absolutely would. Overall the location is amazing and the staff are helpful when it comes to basic things but I am SO sick of the constant letters (2-3 times a week) stating that one service or another will be out of use. Constant pounding and drilling do not allow for sleep due to the installation of sprinklers.

Was told that I will have to move units and the dates were not provided until less than a week before. Got to my new apartment and they were trying to give me one HALF the size of where I was living before. I said absolutely not. The price is an absolute rip off for what they were trying to give me.

There is supposed breakfast in the morning that starts at 7, but do not depend on hot breakfast being available until 7:45 at the earliest. I have to leave for work at 7:30 and have gotten hot breakfast 2 days in 3 months. I should be reimbursed for all of that.

Pros:
-Location (close to CBD, MRT)
-Maid service 3x week
-Staff will fetch a cab for you
-Quiet pool area

Cons:
-Multiple cockroach instances in apartment even though I barely keep food and on 5th floor
-Laundry machines have DESTROYED lots of my clothing (do not use their machines)
-Constant services being closed (gym, laundry, pool door access, etc)
-Breakfast never ready when it is supposed to
-Big hassle to move every time they want to do construction on different apartments

Room Tip: Do not accept room 20 on any floor, check apartment before accepting it
See more room tips
  • Stayed March 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Steph J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Village Residence Clarke Quay by Far East Hospitality, responded to this review, June 24, 2012
Dear Steph J

Thank you for your feedback on your stay with us during this time when renovations are underway to refresh our premises. We recognize that construction noise from renovations works are inevitable and as such, had offered you the opportunity to move to another Far East Hospitality serviced residence, Orchard Parksuites.

Nevertheless, we respect that not all our guests will take up this offer and as such, we make our utmost effort to make guests’ stay as comfortable as possible during this period and use circulars to update guests on the latest happenings around their premises.

Where renovations require a change of rooms, we are mindful to give guests a minimum of one week’s notice. All room transfers are done based on room classification and as such, the floor area may vary slightly.

Our breakfast service continues to be available at 7 am. We have not received any feedback from other guests on the timeliness of this service and rest assured we have looked into this matter. We have scheduled monthly pest control services to upkeep all rooms and we do work closely with the pest control service provider to quickly respond to issues arising outside of the schedule.

The laundry facility is provided for guests’ convenience and as is the industry practice, the management is not liable for any damages to clothing washed at the launderette. However I note that our staff has responded to your feedback on this matter and have met with you in person to address your concern.

We hope this helps to highlight the efforts our staff has taken to make your stay as pleasant as possible.

Finally, we thank you for continuing to stay with us despite the ongoing renovations.

Best Regards,

Seow Yen Nee
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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241 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Japanese first
  • Russian first
  • Any
English first
1 review
Reviewed January 11, 2012

Stayed over new year with hubby and 2 young kids. From our 5th floor unit window, we were able to see spectacular fireworks over the rooftops of low rise buildings.

The pool was small, quiet and lovely, especially in the evenings.

Service staff were excellent, they were polite, helpful, unintrusive and friendly.

Breakfast spread could be improved.

Location is good with easy access to eateries, shops and supermarket. Close to both Chinatown and Clarke quay.

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sandsuit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seowyn, Manager at Village Residence Clarke Quay by Far East Hospitality, responded to this review, February 10, 2012
Dear Guest,

Thank you for taking time to write this review to compliment Central Square Village Residences and our staffs. We are indeed delighted that you and your family had enjoyed your stay with us.

We will continue to improve and provide excellent service.

We look forward to welcoming you and your family on your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 18, 2011

We had a two bedroom apartment for ourselves and two small children aged 5 & 3. Staff were very helpful. The room had enough space and was clean and tidy with plenty of air conditioning. The pool had a kids section which was great. Location very close to Clarke Quay was good for evening meals.

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank tdabbs5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seowyn, Manager at Village Residence Clarke Quay by Far East Hospitality, responded to this review, September 26, 2011
Dear Guest,

Thank you for taking time to write this review to compliment Central Square Village Residences and our staffs. We are indeed delighted that you and your family had enjoyed your stay with us.

We will continue to improve and provide excellent service.

We look forward to welcoming you again in Central Square Village Residences.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 27, 2011

We stayed with two teenagers for a one week holiday. Location is brilliant, only a few minutes walk to Clarke Quay, Chinatown, Boat Quay and two MRT stations for further travel. 30 minutes walk will get you to most major museums. The room was spacious and practical, with no feeling of being cramped even after a week. Free wireless internet was fast and reliable. A good breakfast was provided, at a central facility. The pool and BBQ deck was beautiful and well appointed, including a very new looking gym. To make it really special, all the staff were always super friendly, courteous and efficient. Any concern or request was dealt with almost instantly - there was a leak in the bathroom when we first arrived but it was fixed within 15 minutes. This was a great place to stay. Only downside was late night noise from a nearby disco on the weekend.

  • Stayed January 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank latch01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fareast60, General Manager at Village Residence Clarke Quay by Far East Hospitality, responded to this review, July 20, 2011
Dear Valued Guest,

Thank you for taking the time to write this review to compliment Central Square Village Residences and our staff. It is such compliments that will spur our staff to continue to provide excellent service to our all guests.

We look forward to welcoming you to Central Square on your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed April 5, 2010

I stayed at Central Square for nearly 2 weeks with my husband and 18 month old twins. The staff were efficient, lovely and helpful. We were upgraded to a 3 bedroom apartment and had a view of Clarke Quay. We were able to buy food and fresh produce from a nearby supermarket for many of our meals. We were a short walk to Clarke Quay and about a 5 minute walk to China Town. The pools were great for the kids and we were swimming nearly 3 times per day. there is a little kid pool and then a bigger pool which was frequently used by all guests. Thank you very much for a lovely stay.

  • Stayed August 2009, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LoveSleepingInPlanes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fareast60, General Manager at Village Residence Clarke Quay by Far East Hospitality, responded to this review, July 20, 2011
Dear Valued Guest,

Thank you for taking the time to write this review to compliment Central Square Village Residences and our staff. It is such compliments that will spur our staff to continue to provide excellent service to our all guests.

We look forward to welcoming you to Central Square on your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Village Residence Clarke Quay by Far East Hospitality

Property: Village Residence Clarke Quay by Far East Hospitality
Address: 20 Havelock Road Central Square, Singapore 059765, Singapore (Formerly Central Square Village Residences )
Location: Singapore > Singapore
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 227 Specialty Lodging in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Village Residence Clarke Quay by Far East Hospitality 4*
Number of rooms: 127
Official Description (provided by the hotel):
Located within walking distance away to Singapore’s Central Business District, Village Residence Clarke Quay provides easy access for executives on short stays in Singapore who have regular work commitments or frequent business meetings at Raffles Place and Tanjong Pagar areas. The serviced residences is also accessible by foot to a wide range of dining and shopping options along the Clarke Quay riverside and the rich cultural heritage which awaits at Chinatown. A brisk 5-minute walk will also bring you to Central shopping centre and Clarke Quay MRT, which connects to rest of Singapore. In addition, the Orchard shopping belt is only 5 minutes away by car.Village Residence Clarke Quay has Straits Chinese elements with its corridors’ decorations of wood carvings and hand painted ceramic tiles. Each of the 128 service residences comes with a fully-equipped kitchen, cable television, Wi-Fi and wonderful city views which include the subordinate courts, and even some authentic Peranakan terrace shop houses. ... more   less 
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Also Known As:
Central Square Village Residences Hotel Singapore
Village Residence Clarke Quay By Far East Hospitality Singapore

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