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Julie D
Canberra, Australia

The Place to stay in Singapore

4.0 of 5 bubblesReviewed Jun 28, 2017
I loved the staff, every one of them. Incredibly efficient, knowledgeable, and very friendly. We had a few minor issues with our apartment and every single one was repaired within minutes of calling reception. The Hotel is so close to where you need to be including the fabulous MRT train system which gets you anywhere you need to go within a couple of minutes - and sooo cheap. Loved this Hotel and will stay there every time I am in Singapore. Go up to the pool too - best I have ever swam in.
Date of stay: June 2017
Room Tip: Ask for apartment facing the flyer - unbelievably wonderful.
Trip type: Traveled with friends
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with Pan Pacific Hotels Group
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AGRM_PRSS, Guest Relations Manager at PARKROYAL Serviced Suites Singapore, responded to this review
Responded Jun 30, 2017
Dear Julie D,

Great to know you had a fabulous time staying with us. Thank you for your great review. We are certainly close to public transportation by bus and MRT. Our outdoor half-Olympic size swimming pool is definitely a must swim and you get to enjoy the views of the Singapore Flyer and downtown skyline as well. I am glad the issue arise during your stay has been addressed promptly. It has been a pleasure having you staying with us and certainly hope to see you again soon for your next holiday.

Warmest regards,
Nur Aishah
Asst. Guest Relations Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed June 28, 2017

We loved the serviced suites at ParkRoyal on Beach Road The first thing when we walked into our apartment was the view wow. The facilities we used The pool and Beauty Spa were amazing. In our room we had every thing we needed Washer Dryer All our kitchen needs. We had two bathrooms which was great for 4 friends traveling together. The reception staff were the best always ready with answers questions day or night. Our room serviced what a treat. We found the Bakery in the basement our second day in and from then on it was fresh croissants Monday to Friday. All four of us loved the ParkRoyal Beach Road we could walk to shops night market and food everywhere.

Room tip: Not so much a tip make sure you explore the whole ParkRoyal complex Go eat at the golden mile a short walk where the locals eat (hawker food.) Have your camera ready for the changing view out side your window and read all the info in your room they had a flyer with things on at the time your there.and enjoy.
Date of stay: June 2017
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group
1  Thank Michelle L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AGRM_PRSS, Guest Relations Manager at PARKROYAL Serviced Suites Singapore, responded to this reviewResponded June 30, 2017

Dear Michelle L,

It has been a pleasure to have the group staying with us. Great to know that you enjoyed the room amenities and facilities during the stay. Thank you for your kind words for the Front office team. We are glad to be of service and certainly more than happy to provide you information for a Great local stay experience. We hope to welcome all of you back soon.

Warmest Regards,
Nur Aishah
Asst. Guest Relations Manager

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed June 27, 2017

Stayed in the serviced suites for one month during our transition into Singapore. Compared to other serviced suites in the downtown area that I saw, this one was by far the most updated and modern. We had a 1.5 bedroom suite which worked perfectly for 2 people. The extra .5 bedroom gave us much needed storage space. Overall suite was decorated with clean and minimal design which was nice, and amount of furniture was perfect. Bathroom and kitchen weren't as updated as the rest of the apartment. Basic kitchen supplies and electronics provided, but were a bit worn looking. Bathroom curtain smelled moldy until it was changed about two weeks into our stay. Daily housekeeping was great - thank you Rashida for always keeping our place tidy, and always having a positive attitude! Being able to use the attached hotel amenities is definitely a plus - from concierge service, dry cleaning/laundry service, restaurants, etc. Also attached is a few convenience stores to buy any basic supplies you need for an extended stay. Location is excellent - across the street from Kampong Glam, within 10-15 minutes walking to 2 different MRT stations, and Golden Mile Food Complex down the street. Overall we had an enjoyable stay, and recommend this property for extended stays in Singapore.

Date of stay: May 2017
  • Trip type: Traveled as a couple
    • Location
    • Rooms
    • Service
Thank TrishAbroad
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AGRM_PRSS, Guest Relations Manager at PARKROYAL Serviced Suites Singapore, responded to this reviewResponded June 30, 2017

Dear Trisha C.,

Thank you for your feedback on your recent stay. We are glad you enjoyed the hospitality and facilities provided. We will certainly look into the areas that was mentioned for improvement. Our Serviced Suites is located near to public transportation and offers a Unique Local Connection to the surrounding Kampung Glam area. We hope to welcome you back again.

Warmest regards,
Nur Aishah
Asst. Guest Relations Manager

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed June 16, 2017

great apartment option for families especially for long stay with young kids when want option to make own food, do laundry etc. but also get hotel comforts including access to good pool. Location close to mrt and bus stop right outside hotel.

Date of stay: June 2017
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group
Thank alextF8911TF
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AGRM_PRSS, Guest Relations Manager at PARKROYAL Serviced Suites Singapore, responded to this reviewResponded June 21, 2017

Dear Alex T,

Thank you for your kind review of our Serviced Suites. We are glad that you and your family enjoyed the stay and benefited from the location as well as the facilities. It was a pleasure having you and the family with us. Take care and we look forward to welcome you back again.

Best regards,
Nur Aishah
Asst. Guest Relations Manager

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Reviewed June 14, 2017

Great service and personnel. We got upgraded to a bigger suite without asking, really good location and their personnel at reception was very helpful. Room on 21 floor had a great view. We want to come back soon!

Room tip: Had everything we needed. Please ask if a room upgrade is possible!
Date of stay: June 2017
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group
Thank nicanorc72
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AGRM_PRSS, Guest Relations Manager at PARKROYAL Serviced Suites Singapore, responded to this reviewResponded June 15, 2017

Dear nicanorc72,

It is heartening to know that your recent stay experience was pleasant and enjoyable.
Our property is located near to Public transportation, close to attractions and Kampung Glam area for a local connection experience.
It was a pleasure having you with us. We hope to see you again soon.

Best regards,
Nur Aishah
Asst. Guest Relations Manager

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed June 6, 2017

Our stay was very comfortable. Everything was just perfect. We opted for Two bedroom deluxe with 1king+2 twin beds, with living hall. U can even cook...Utensils were also provided. Houskeeping is good

Date of stay: May 2017
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group
Thank captrohitsinha
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AGRM_PRSS, Guest Relations Manager at PARKROYAL Serviced Suites Singapore, responded to this reviewResponded June 8, 2017

Dear captrohitsinha,

Thank you for your generous review of your recent stay with us. Glad you enjoyed the amenities in the room and Housekeeping services as well.
It is heartening to know that we met your expectation thus creating a positive stay experience. We hope to welcome the family back again.

Best regards,
Nur Aishah
Asst. Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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