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Pan Pacific Serviced Suites Orchard Singapore
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Reviews (182)
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127 - 132 of 182 reviews
Reviewed February 18, 2013

We stayed at Pan Pacific for just over a month. The whole experience was amazing. From the initial book till even after we checked out. All the staff knew us by name, they were very friendly, knowledgeable and helpful. All our requests were executed very promptly and to a very high standard. It really felt like a home away from home. The location is excellent and everything we needed were right around the corner. We have stayed at many 5 star hotels around the world and our stay at Pan Pacific Service Suites were amongst the best. A big thank you to all the staff for their inspired service.

  • Stayed: January 2013, traveled with family
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3  Thank livgian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndrewYee, General Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this reviewResponded February 21, 2013

Dear livgian

We like what you said of their inspired service and are glad our associates made an impression on you. Its especially nice to receive compliments and we will certainly convey your compliments to all our associates. Thank you for your generous words of praise.

Andrew Yee

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 16, 2013

We wanted to book a 1 bedroom unit, but it was all taken up, we had the studio instead. The studio room has excellent layout. The bathroom in the middle separates the living/dining and the sleeping/study desk area. The room is comfortable, spacious, and offers plenty of storage. The staff was most helpful, especially Janice, the Assistant Guest Relations Manager. Our free transport transfer from the airport was mixed up and we had to take a taxi. Upon arriving at the hotel, a staff was already waiting at the entrance and quickly paid the taxi driver. To further make up for their mistake, Janice offered us a free transfer to the airport upon our departure. The money involved was not huge, but It's a good gesture showing that they take their guests seriously.

Their breakfast was good. There are two lounges with coffee and tea facilities that guests can use. The location cannot be better. It is 1 minutes to the MRT station, supermarkets and restaurants.

  • Stayed: January 2013, traveled as a couple
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4  Thank holidaygirladelaide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndrewYee, General Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this reviewResponded February 21, 2013

Dear holidaygirladelaide

Thank you for a detailed description of our studio product and services. We couldnt had said it any better. We appreciate your compliments of our associate and certainly will be passing on your kind words to her. Once again, thank you for your feedback.

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Reviewed January 24, 2013

We would love to thank Andrew and all the wonderful staff . The staff was so friendly,kind,happy and always had a smile for us.Our 2 bedroom apartment was very clean which was importmnt to us. The breakfast was great nothing was no trouble, the gym our kids used daliy which they loved, and the kids loved the pool on the 11 floor while the parents sat outside and enjoyed the view. The location was great, had a supermarket across the road which was very handy. The spa was so lovely to use the only down fall was the swimming pool was freezing, to cold to use.Overall i would recommend it to family and friends. Thank you for a great holiday stay.

Room Tip: if you have kids with allergies, the kitchen was great
  • Stayed: January 2013, traveled with family
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4  Thank Virginia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndrewYee, Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this reviewResponded January 28, 2013

Dear Virginia

Thank you for the feedback. It makes our day to know you had a wonderful holiday staying in our serviced suites. We certainly will be sure to pass your compliments to all our staff. Yes, our staff (we call them associates) are what really make our serviced suites different and unique. We are glad our associates lived up to their commitment to make your stay memorable. Once again, thank you for your generous feedback.

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Reviewed January 1, 2013

My family and I stayed there from 22 - 29 Dec 2012. From start to finish, my stay at Pan Pacific Serviced Suite was nothing short of excellent! What made this place so special in my opinion is the people who work there, wonderful individuals who really strived to make my stay seamless. From the team at reservations, reception/ concierge, housekeeping, lounge etc. everybody delivered a warm service and each person I have encountered needs to be commended. Since I work in the hospitality industry as well, I know that a good team starts with a good leadership so well done to the Management! In addition, if you want to fully experience Orchard Road and the numerous malls, the location of Pan Pacific Serviced Suite is unbeatable; it is annexed to 313 mall and is 5 mins walking distance to ION (in between you have the regular favourites such as Takashimaya, Paragon, Lucky Plaza etc.).

There are only 2 things that I can think of which were under expectation; then again they are small inconveniences compared to the positive aspects. One of them is the view from the room, I was in a room which faced a construction site but since we were out most of the time, it was no big deal. The second one is the closure time of the lounge on the 11 floor; it closes at 11 pm and you cannot enjoy a late night reading or smoke in the open area.

All in all, I highly recommend this place to any family with a toddler in tow.

  • Stayed: December 2012, traveled with family
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5  Thank ChrisTo_Dubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndrewYee, Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this reviewResponded January 6, 2013

Dear ChrisTo_Dubai

We read your comments with delight! Thank you. As a member of the management staff here, we are motivated by your encouragement. Yes, indeed our associates are our software. They are the ones that really make this place run seamlessly, the one you put it.

The construction next door will be completed in August 2013, as per their schedule. Nevertheless, their activities are in a stage where no noise can be felt. We appreciate your feedback on the closing time of our Living Room.

Once again, thank you for your feedback. We appreciate it.

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Reviewed December 3, 2012

My partner and I stayed at Pan Pacific Service Apartments for our first month in Singapore. I have never experienced better, more friendly, more responsive service than we had at Pan Pacific. Nothing was too difficult for them and anything we asked for was done amazingly quickly.

The rooms are large and comfortable and the general facilities are excellent. A slightly higher fence to prevent people from Starbucks seeing you while you are in the pool would be nice though! The gym has satisfactory machines and weights and the pool is large enough to swim a few laps.

The only less than 5 star comments we would provide are as follows:

- Internet - once connected the internet is fast and reliable. However, we had a bit of trouble connecting initially and you have to have your access renewed at least once a week. The service also doesn't stay connected on your iPhone once it goes into lock mode so you have to reconnect each time unless you specially request the staff to connect you permanently. Having said this, each time we needed assistance it was provided immediately and without fuss.

- Air-conditioning - the A/C in our room initially would not keep the living room cool. After a few call outs the engineer fixed it but then the valve wouldn't close so we had to turn the a/c off to keep the room warm enough rather than the system regulating itself. This was not too much of an issue though

- We had a room that faced the 313 shopping centre. For the most part this was absolutely fine however, the shopping centre does block any hope of having a view (unless you are quite high) and the music/noise from the pubs and restaurants below is quite loud until around 1130pm on Thu, Fri and Sat nights. Not enough to prevent sleep though.

- The breakfast are could occasionally get overcrowded and there were not enough staff inside to clean up quickly. The staff that were serving did their absolute best but they probably needed one more serving/cleaning up staff member each morning than they had. Service was always with a smile though and they were always happy to provide you with whatever you requested.

All in all we had a fantastic month, very comfortable and enjoyable. I am a bit sad that we have left, but would highly recommend staying here.

Room Tip: Try and get one higher up and/or not facing the 313 shopping centre
  • Stayed: November 2012, traveled as a couple
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2  Thank Chris A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndrewYee, Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this reviewResponded December 5, 2012

Dear Chris

Thank you for your detailed comments and compliments of our serviced suites. I will be sure to pass on your compliments to our team. We will certainly be checking and improving the internet connectivity to enhance our residents' experience. Appreciate your comments on our breakfast manning and the noise from the restaurants nearby.

We are glad you had a fantastic month staying with us. Thank you for recommending our serviced suites.

Andrew Yee

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