I have been to this restaurant for a few times and was happy with the food and service until today. Totally disgusted by today staff especially the manager attitube, definitely would not go back again.
I have a dining membership and grand shanghai is one of them, I was given a discount voucher that I would like to use today as it is going to expire.
My sister family have arrived the restaurant first and have place the order for dim sum, which cannot use the voucher. When me and my family arrived, after some discussion we decided to cancel the previous order and place another order. But what we get from the Manager is a sarcastic reply "The dim sum is already 50% today, it is not expensive etc" I thought nevermind maybe I am sensitive.
But until I was told by my family that the manager talking to the other staff " Cannot afford dont come here" and my family also told me that all of them can feel the different attitube after that.
Regardless of that everyone just finished the meal and left.
My point is if it is difficult to cancel the previous order, you can just highlight to us. We didn't want to make life difficult for you. We asked and did not insist.
Also in customer service industry, how can one serve in this kind of attitube.
Since we are unhappy and the manager and staff felt that we cannot afford it, we will not to go back again to pay your salary. Sorry to say that previous good impression was ruined by today despicable attitube.