Let's start with the good: the decor is different, especially in this part of the world; location is good for Chinatown and Clarke's Quay is within walking distance (15-20 mins); MRT station 10 minutes walk; attentive and friendly barman running the very underused hotel bar; L'Occitane shower gels and shampoo, which my wife tells me are high-end bathing products.
The bad: Upon arrival, the manager tells us he doesn't have a double room available (even though we showed him the confirmation that we had booked a double). His attitude was virtually couldn't care less. There was no apology. Upon my insisting he says he will see what he can do as the hotel is apparently fully booked. When I checked the following day all he could offer us was a windowless double room. We had booked via an agent (Air Asia package) so perhaps the price wasn't as high as the hotel might charge someone who comes in off the street, but that does not excuse shoving us in cheaper rooms.
The compact rooms include an en suite but the air con unit is piped to allow water vapour to flow into the bathroom. This results in a large puddle of water right in the middle of the WC and wash facilities (see photos). It would have been more sensible to pipe into the separate shower area if anywhere, but instead you have to wade through water every time you want to use the loo or wash your hands. When we raised this with the hotel the solution of the housekeeper was to keep a bathmat on the floor at all times. Consequently that bathmat was totally sodden at all times. I hasten to add that the housekeeper was very pleasant and polite and was clearly used to this issue being raised, but the "solution" was far from adequate.
Of the twin beds, one of the covers was heavily stained. Though changed immediately upon my raising a complaint, it should not have been left on the bed in the first place.
The kitsch decor suggests a sense of fun which is sadly lacking from the staff members, particularly the duty manager. It's rather jarring to see a hotel marketed as a fun and trendy place populated by certain members of staff who are po-faced, sullen and unhelpful. Of course not all the staff are bad, but this was sufficiently bad an experience for me to be able to recommend that the place be avoided.
Overall, not the worst place we've stayed, but far from the 'zany fun palace' that other reviewers would have you believe.
- Official Description (provided by the hotel):
- As you step into Hotel Re!, a modern retro themed boutique hotel, you are lost in swirls of vivacious colours and psychedelic furnishings tempered with a sleek modern touch. With numerous themed boutique hotels in the metropolis, this 12-storey, 140-room boutique hotel is a wondrous surprise waiting to be discovered. All guestrooms in this boutique hotel are furnished with retro inspired furniture and complimented with ultra modern technologyfor that for that unique Hotel Re! touch. Each floor in this boutique hotel has its own colour theme and all the rooms on the floor resonates with the designated colour and decor. Glittery mosaic-tiled bathrooms in all rooms are the finishing flourish to our distinctive boutique hotel is offering. Situated at the base of Pearl's Hill, along Chin Swee Road, Hotel Re! encloses guests in a serene and and scenic environment whilst being just a stone's throw away from attractions like Chinatown, Clarke Quay and the famous shopping district, Orchard Road. Major tourist attractions in the city are easily accessible from the hotel's convenient location to allowing guests to move around the city at their own leisure pace. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, ACCOR, Priceline, Agoda, Expedia, Fastbooking, Travelocity and Hotels.com so you can book your Hotel Re! reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Re Hotel Singapore
- Hotel Re! Singapore