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Crowne Plaza Changi Airport
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Reviews (5,006)
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2,666
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2,744 - 2,749 of 5,006 reviews
Reviewed March 24, 2014

The direction of the hotel is missing if you go from Terminal 2. There is no proper indication where the hotel is situated. Since Ive stayed in the hotel before, I managed to locate the hotel based on memory. The management of the hotel should make an effort to have some sort of direction / indication so patrons will not be lost. (Direction : Head towards MRT Changi Station and cross the 'walkaway' to reach the hotel. The hotel can be reached via an escalator or elevator at the end of the walkaway.)
Stayed 1 night in this hotel flying in from a late SQ Flight from Bali before travelling the next day to catch the connecting flight. The check in process is pretty quick and that is a relieve. The room that I was given was on the high floor and away from the elevator. Since Im only transiting for the night, I travel with essential items only. Expect all the toiletries to be provided by the hotel. Well the hotel does not disappoint. All the essential items are available to freshen up although the toothpaste brand used is very questionble ('A.ME Toothpaste' - Generic China Brand?!) The room itself is clean, modern and simple in design and yet it is so comfortable The room is equipped with free WiFi, a working table, a 'lounge' chair and a Sony Speaker that can connect to your Smartphones or your iPad via Bluetooth and the normal coffee and tea making facility. The LCD is a norm nowadays in any hotel and although the room is equip with one, the channels provided are not that impressive.
The bed is really comfortable and I managed to get a good a few hours of rest and sleep. That is really important for a transit hotel. I did ask for an early wake up call and they did just that. Once by an automated system and the next is a follow up call which is in my opinion a nice gesture especially for patrons who are trying to catch an early flight. I would like to suggest for the hotel to have a flight departure / arrival information at strategic location around the hotel and this would be an added advantage to assist passengers in knowing the up to date status of their flights.
Breakfast is the most important meal of the day. Since the hotel is not a Certified Halal Kitchen, I stick to the fruits, bread and vegans dishes. :( Checking out is speedy and went to Changi Airport Terminal 2 via Terminal 3 and still have time to shop around before catching the next connecting flight.
Since this is the only nearest hotel available at Changi Airport, you cannot go wrong with this choice for its convenience. But if you are on a budget, better get an alternative since this goes for around the luxury price of US$400 a pop.

  • Stayed: March 2014, traveled on business
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Thank storm t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SINCP, Public Relations Manager at Crowne Plaza Changi Airport, responded to this reviewResponded March 25, 2014

Dear HMSR,

Thank you for your detailed feedback. We greatly appreciate the time you've taken to share with us your suggestions and comments on your recent stay at Crowne Plaza Changi Airport.

I am sorry that you were unable to easily locate the directions to the hotel from Terminal 2. We would like to find out more about your experience in locating the hotel and understand what would help make your journey smoother from airport to hotel. We'd like to invite you to email carrie.sim@ihg.com with more details.

We're pleased to hear that you appreciated the personal touch when it came to our morning calls and that you loved the amenities found in your room.

We hope to welcome you back again on your next transit in Singapore.

Cheers,
Carrie Sim
Distribution & Relationship Marketing Manager
Crowne Plaza Changi Airport

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 23, 2014 via mobile

We have stayed here many times. The location is great (at Terminal 3). It's super easy to catch the train into the city.

The staff is multi-lingual. We had one room problem with he A/C. The problem was rectified immediately. We have stayed here several times and will do so again.

  • Stayed: March 2014
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Thank MN_TravellerMsp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SINCP, Public Relations Manager at Crowne Plaza Changi Airport, responded to this reviewResponded March 25, 2014

Dear MN_TravellerMsp,

Thank you for taking the time to share your positive review on TripAdvisor.

We aim to consistently present our guests with intuitive service, thoughtful facilities and amenities. We're pleased to be of service and will continue to deliver a great guest experience.

I'm sorry to hear that the air conditioning was faulty. I'm glad that our staff were able to rectify the problem immediately and that it did not hamper your satisfaction with your room.

Thank you once again and we look forward to welcoming you back again.

Sincerely,
Carrie Sim
Distribution & Relationship Marketing Manager
Crowne Plaza Changi Airport

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 23, 2014 via mobile

A very pleasant and comfortable room, loved the deep bath and lovely shower. Super comfortable bed and really delicious breakfast with a wide range of options available. Super convenient with direct access to the terminal and the train service just downstairs. Wish we could have stayed longer. Expensive but worth it gif the convenience of being right on the terminal.

Stayed: March 2014, traveled as a couple
Thank MarkAmber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SINCP, Public Relations Manager at Crowne Plaza Changi Airport, responded to this reviewResponded March 25, 2014

Dear MarkAmber,

Thank you for choosing us and for your wonderful review of your stay with us. We're pleased to hear that you had a great experience at Crowne Plaza Changi Airport and that your room was comfortable and pleasant.

We work hard to deliver intuitive service and a seamless experience. We're glad you experienced just that during your stay.

Thank you again for taking the time to share your valuable feedback and we look forward to welcoming you back again.

Warmest Regards,
Carrie Sim
Distribution & Relationship Marketing Manager
Crowne Plaza Changi Airport

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 22, 2014

I spent one night in the hotel after arriving late to Singapore. Location is in Terminal-3, thus very convenient. The hotel is modern and still feels new. The rooms are spacious and well equipped. I had a room on the top floor which gave me good overview of the airfield. Service was up to standard. Compared to hotel down town the price was on the high side.

  • Stayed: March 2014, traveled on business
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Thank johan6688
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SINCP, Public Relations Manager at Crowne Plaza Changi Airport, responded to this reviewResponded March 25, 2014

Dear johan6688,

Thank you for your positive review of your experience at Crowne Plaza Changi Airport! We're pleased that you consider us an "excellent hotel at the airport".

We strive to provide our guests with a seamless experience from check-in to check-out. We understand that consumers are always looking for value and we are constantly ensuring that the accessibility coupled with the exceptional service and facilities will deliver that value to our guests.

Thank you once again for your feedback and we hope to welcome you to the hotel again.

Cheers,
Carrie Sim
Distribution & Relationship Marketing Manager
Crowne Plaza Changi Airport

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 22, 2014

I stayed at the Crowne Plaza Changi Airport my last two nights in Singapore. Was really conveniently located to the airport, literally connected to terminal 3. It's also nice because Changi airport has its own mall (prior to security) so you can pick up all the last minute things you might need before traveling - extra luggage, clothing, etc. The pool is incredible. I spent most of the day before my 13 hour flight swimming and relaxing. The rooms are also very modern and clean.

I think airport hotels are self-explanatory in this, but this hotel is not conveniently located to downtown Singapore. If you want to get there via public transportation, it's about 1.5 hours and a cab ride will still be 25+ minutes. So definitely not the place to stay for your whole trip to Singapore, even though the property is spectacular.

The service was also wonderful. There was some confusion over whether breakfast was included with our room (btw, the buffet is awesome), and Nadia, the manager, immediately called us when she heard about the problem and fixed it all. Really prompt and helpful.

Room Tip: Your key only allows you into your own floor, so if you're staying with multiple people, ask to make sure that you are all on the same floor, otherwise you have to coordinate meeting in the lobby.
  • Stayed: March 2014, traveled with friends
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Thank Annique D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SINCP, Public Relations Manager at Crowne Plaza Changi Airport, responded to this reviewResponded March 25, 2014

Dear Annique D,

Thank you for your review regarding your recent stay at Crowne Plaza Changi Airport. We're pleased to hear that you had a short but enjoyable stay.

We strive to deliver exceptional service to our guests and work hard towards being a great hotel our guests love. It is definitely heartening to hear that your stay was lovely and that the food was great.

Thank you also for recommending us to other travellers. We look forward to welcoming you back again.

Warmest Regards,
Carrie Sim
Distribution & Relationship Marketing Manager
Crowne Plaza Changi Airport

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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