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“Heaven in an airport”

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Crowne Plaza Changi Airport
Ranked #35 of 317 Hotels in Singapore
Certificate of Excellence
Reviewed February 17, 2014

What a great way to break the Melbourne-London journey! The convenience of just a short walk from luggage collection combined with a heavenly pool and fantastic service. We had planned to catch the train into the city, but we just never left the hotel. Beautiful restaurants kept us well fed and the pool was just so relaxing. I travel to London at least once a year and this is the first time I did not have jet lag. Thanks Crowne Plaza, we will definitely be back.

  • Stayed: September 2013, traveled on business
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Thank J E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SINCP, Public Relations Manager at Crowne Plaza Changi Airport, responded to this reviewResponded February 23, 2014

Dear J E,

Thank you for taking the time to write a review of your experience at Crowne Plaza Changi Airport. I'm happy to hear that you'll be keen to stay with us again in future.

We're pleased to be considered a "heaven in an airport" and we'll continue to work hard and provide great services and facilities for our guests. We look forward to welcoming you back!

Warmest Regards,
Carrie Sim
Distribution & Relationship Marketing Manager
Crowne Plaza Changi Airport

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2,520 - 2,526 of 4,713 reviews

Reviewed February 16, 2014

We stayed here twice recently on our way to and from Laos and Cambodia. Check in is ridiculously quick and efficient plus the staff there can help you with any information you need, which for us was an explanation and map of the train system. We had the pool view the first time and the runway view on our second stay. Both were great but we ended up sleeping with the curtains opened to lie there and watch the planes landing as we fell asleep. Will have to go back just to swim in that huge pool!

Room Tip: Loved the 'pool view' and the 'runway view'.
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  • Stayed: February 2014, traveled as a couple
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Thank Maggie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SINCP, Public Relations Manager at Crowne Plaza Changi Airport, responded to this reviewResponded February 18, 2014

Dear Maggie T,

Thank you for sharing your review of Crowne Plaza Changi Airport on TripAdvisor! We love hearing from our guests on what we've done right and we will surely continue to present a great experience to all our guests.

I'm glad that you were able to have a wonderful stay with us that you've enjoyed the runway view room on your recent trip.

We look forward to welcoming you back on your next visit to Singapore.

Warmest Regards,
Carrie Sim
Distribution & Relationship Marketing Manager
Crowne Plaza Changi Airport

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 15, 2014

A great hotel when in transit, comfortable rooms, great breakfast. a lovely pool if you have time to spare. I flew in at 5pm, by 5.45 pm I was in my room, I was on the sixth floor, with my own huge scalectric below the window, planes coming and going, little trains and numerous cars, kids would sit for hours, and not noisy. quick shower then the Metro into town, next morning 5 minutes to
early check in, hand luggage left in hotel, another day in town, flew out at midnight.
perfect.
The breakfast is pricey but excellent I would advise it be included it in room rate.
Not your usual airport hotel, its not cheap but worth every penny. go on spoil yourself.

Room Tip: Well you are in transit and you will sleep well anywhere but if you want some interest the view for...
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  • Stayed: February 2014, traveled with friends
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Thank Jeanalewis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SINCP, Public Relations Manager at Crowne Plaza Changi Airport, responded to this reviewResponded February 18, 2014

Dear Jeanalewis,

Thank you for your wonderful review. We are very appreciative of the time you've taken to share about your experience with others on TripAdvisor.

Guest experience is an utmost priority for us at Crowne Plaza Changi Airport and we're pleased that you had a seamless experience with us.

Thank you for recommending us to other travellers. We look forward to welcoming you back again on your next visit to Singapore!

Warmest Regards,
Carrie Sim
Distribution & Relationship Marketing Manager
Crowne Plaza Changi Airport

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Reviewed February 14, 2014

You can literally go with your luggage trolley to the room. Easy accessible from the arrival hall terminal 3, the hotel is perfect for a transit stay. I have been there a numerous times for a conference so if you intend to stay for a few nights, be aware of the starting and landing airplanes close-by. The rooms are comfortable with a lovely bathroom, spacious and clean, however I experienced it as difficult to regulate the air-condition and it was uncomfortably cold. The gym is rather small so if you go during rush hours (e.g early morning) you might find it difficult to find space on a treadmill or bike. Buffet breakfast and lunch is good and standard. The atmosphere in the restaurants I find not particularly cozy.

The conference rooms are fine, but also here they are rather cold so bring your scarf. Further, they do not offer much daylight and after full days in-house you may want to jump in a taxi and eat somewhere outdoors to warm up.

Room Tip: If you need and want a good night sleep, you may want to ask for a room not directly facing the star...
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  • Stayed: October 2013, traveled on business
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Thank swissmiss2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SINCP, Public Relations Manager at Crowne Plaza Changi Airport, responded to this reviewResponded February 18, 2014

Dear swissmiss2014,

Thank you for your valuable comments and feedback. We appreciate the time you've taken to share about your experience with other travellers on TripAdvisor.

I will forward your feedback regarding the air-conditioning and restaurant atmosphere to the relevant departments for their further action.

Thank you once again and we look forward to welcoming you back.

Warmest Regards,
Carrie Sim
Distribution and Relationship Marketing Manager
Crowne Plaza Changi Airport

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Reviewed February 13, 2014 via mobile

Although a little pricey (SGD160++) for day rest (1100-1900hrs), it was money well spent given that we flew in on Air Asia which doesn't allow through connection of baggage to another airline (most full service airlines can do this), so we had to clear customs/immigration and wait 12hrs for our next flight! Easy access upon stepping off terminal 3 airtrain. Room bright, clean and well appointed- good use made of available space (lots of in wall cupboards etc) which made room feel much more spacious than it was. All staff friendly, warm and genuine- I called front desk to ask a question and no one answered (must've been busy- it happens!) A minute later, a lady rang back, apologised for missing our call, and asked how she could help. A little later on, we wanted to go to the terminal to grab a bite to eat (n.b. room service and in house restaurants very expensive, but plenty of eats in the terminal building as well as a 7-11 in the basement of Terminal 1). We couldn't locate the lift, and another lovely member of staff from housekeeping noticed we were lost, asked if we needed help, literally dropped everything and walked us to the lift. Little gestures like this leave a great impression. My only disappointment was the lack of a bar at the pool area- was looking forward to ordering a poolside cocktail or two. Overall however, highly recommend.

  • Stayed: February 2014
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Thank KeKu1999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SINCP, Public Relations Manager at Crowne Plaza Changi Airport, responded to this reviewResponded February 18, 2014

Dear KeKu1999,

Thank you for choosing Crowne Plaza Changi Airport again and for sharing your experience with us on TripAdvisor.

It sounds like our team has really helped make your stay with us a memorable one and I'm glad that you were able to enjoy a restful stay with us while enjoying both the seamless service and facilities.

I'll be sure to forward your feedback on the lack of poolside bar service to the relevant departments for their consideration.

Thank you once again and we hope to have the opportunity to welcome you back to the hotel.

Cheers,
Carrie Sim
Distribution and Relationship Marketing Manager
Crowne Plaza Changi Airport

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Reviewed February 9, 2014

This establishment probably the best airport hotel I have ever stayed.

We stayed here a while ago, arrived late from Sydney, luckily it was a short walk from terminal 3 (within the building). The moment we arrived the room, we were so impressed with room. Thereis a flora wallpaper through the glass ceiling for the bath tub. We ordered room service at night, nasi goreng and met goreng, it was great. The bathroom consist two shower head, with one attached rain shower from the top. I was very worried about the noise, plus Changi is one of the busiest airport in the world, However they nailed it. We were sleep fine, and hear nothing. We didn't try the restaurant or spa, as we decided to eat out in the city. The MRT also short walk from the hotel, where you can take train and get to the city by 15 minute. The other great service they offer was the luggage check in. With Singapore Airlines, you can get your boarding pass at the hotel, so no need to queue up on the desk. Our luggage was gone while we enjoying our tea before flight. That was awesome. There a pool in the middle of the hotel, but rarely seen people use. As I understand the majority of the guests were business. Probably the down side that people might think is the location. But, in my opinion Singapore is small, with fantastic transport system. I dont mind to stay further from the city at this property with this quality. From what I know its only 10 min at night to Marina Bay casino, and 15 min to orchard.

Room Tip: pool view instead of plane view.
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  • Stayed: April 2013, traveled as a couple
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Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SINCP, Public Relations Manager at Crowne Plaza Changi Airport, responded to this reviewResponded February 18, 2014

Dear David S,

Thank you for choosing Crowne Plaza Changi Airport and we are pleased to hear that you had an enjoyable stay that met with your expectations. It is an honour to be considered the best airport you've stayed in and we will surely continue to work hard at presenting an exceptional experience to all our guests.

It is of utmost importance to us that our guests are able to have a good nights rest and we are delighted that you found minimal to no noise even though the hotel is in close proximity to one of the busiest airports in the world.

We look forward to welcoming you back again should your travels bring you back to Singapore.

Warmest Regards,
Carrie Sim
Distribution and Relationship Marketing Manager
Crowne Plaza Changi Airport

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 9, 2014

I always stay at Crowne Plaza Changi whenever I am on a city hop in southeast Asia. I again chose it in my last trip a week ago.
I chose this hotel primarily for its location -- right in Terminal 3 and a short walk to Terminal 2 and subway station. It simply does not get any better (well... other than the transit lounge). However there are a lot of other good things about Crowne Changi Airport too. The room is very modern. Housekeeping is great. Service is good with friendly staff. Gym is also above average for a Crowne Plaza. I haven't tried the restaurants but with so many restaurants at the airport who cares...
The only thing I don't quite like is the outdoor corridor. Especially in the summer you are immediately hit with heat wave out of the elevator. I'd get sweaty before I reached the room. Oh by the way it's quite expensive for a Crowne Plaza too...

  • Stayed: February 2014, traveled on business
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Thank DT94024
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SINCP, Public Relations Manager at Crowne Plaza Changi Airport, responded to this reviewResponded February 12, 2014

Dear DT94024,

Thank you for choosing to stay with Crowne Plaza Changi Airport again on your recent stopover in Singapore.

I'm pleased to hear that you were happy with the hotel and that you had a nice experience overall at Crowne Plaza Changi Airport.

We hope to welcome you back again should your travels bring you to Singapore.

Cheers,
Carrie Sim
Distribution & Relationship Marketing Manager
Crowne Plaza Changi Airport

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Changi Airport

Address: 75 Airport Boulevard | Changi Airport Terminal 3, Singapore 819664, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Singapore
#15 Business Hotel in Singapore
#16 Romantic Hotel in Singapore
#18 Spa Hotel in Singapore
#35 Luxury Hotel in Singapore
Price Range: $170 - $247 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crowne Plaza Changi Airport 5*
Number of rooms: 563
Official Description (provided by the hotel):
Voted the World's Best Airport Hotel by international travellers in the prestigious Skytrax World Airport Awards for 3 consecutive years (2015, 2016 and 2017), Crowne Plaza Changi Airport's modern architecture combined with hints of nature gives you a glimpse of what to expect in Singapore - a modern garden city. Just steps away from the departure and arrival hall, rejuvenate in the comforts of our calming room or visit our spa for a range of massage treatments. A cutting-edge air-conditioned linkbridge connects the hotel to world-class Changi Airport Terminal 3, with Terminal 1 accessible by SkyTrain and Terminal 2 accessible via a mezzanine link bridge. We are just 10 minutes from Changi Business Park, Singapore Expo and 25 minutes from the city by taxi or MRT. An award-winning airport hotel offering contemporary soundproofed rooms with comfortable beds and spacious modern bathrooms, it is the perfect hotel for a quick stopover between long-haul flights. Crowne Plaza Changi Airport is more a business hotel with a resort ambience. Discover the tropical resort hidden within the hotel with courtyard gardens, a landscaped pool area and peaceful garden views from the Lobby Lounge or al fresco courtyard. Immerse yourself in '70s glamour at bar'75 with intimate nooks for cocktails, dine Cantonese-style at Imperial Treasure or have a buffet of international delights from Azur. Host a tropical garden reception, conference or wedding in our seven meeting rooms and ballroom. Stunning design and the latest technology ensure a successful event with us. ... more   less 
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Also Known As:
Crowne Plaza Singapore
Crowne Plaza Changi Airport Singapore

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