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“excellent airport hotel”

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Crowne Plaza Changi Airport
Ranked #33 of 319 Hotels in Singapore
Certificate of Excellence
Reviewed August 24, 2013

I have just returned from my 5th overnight stay at Crowne Plaza in Changi Airport. The day i checked in was the first day of free internet at this hotel, one change this is most most welcomed (previous fee was $29/day). Over the course of 2+ years, I have found this hotel to be consistently excellent: spotless spacious rooms with coffee kettles, bath robes and slippers; runway views if you wish; a true lap pool and decent (including rowing machine) fitness center; and courteous and prompt staff. Bathrooms with glass walls have both rain shower and bathtub.
Very conveniently located by the airtrain exit at terminal 3, this is a great airport hotel.

  • Stayed: August 2013, traveled on business
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1  Thank Arlingtonian2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SINCP, Public Relations Manager at Crowne Plaza Changi Airport, responded to this reviewResponded August 26, 2013

Dear Arlingtonian2011,

Thank you for the wonderful review of Crowne Plaza Changi Airport. We appreciate your valuable feedback and will continue to work hard on creating a great hotel our guests love.

We're happy to hear that you enjoyed your stay and we will continue to work hard to make each stay a seamless and memorable one.

We are looking forward to welcoming you back on your next trip to Singapore!

Cheers,
Carrie Sim
Marketing Communications Executive
Crowne Plaza Changi Airport

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,904 - 2,910 of 4,880 reviews

Reviewed August 23, 2013

Two overnight stays in a week and needless to say after various flights a good night's sleep is the main requirement. The first night was OK but the second, a few days later, was spoilt by being put in a smoking room having specicifically booked a non-smoking room. Unfortunately when you arrive late due to flight delays no choices are left. Apart from this the hotel is OK and sleep is possible in a good sized quiet room.

Room Tip: Don't be late or you get what is left.
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  • Stayed: August 2013, traveled on business
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Thank Mark D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SINCP, Public Relations Manager at Crowne Plaza Changi Airport, responded to this reviewResponded August 26, 2013

Dear mbodyLondon,

Thank you for your honest feedback on your stay with us at Crowne Plaza Changi Airport. We appreciate the time you've taken to share about your experience with other travellers on TripAdvisor.

We have taken into consideration your feedback regarding our internet charges and we are currently working on improving our guests' experience at the hotel. I would like to invite you to email us your contact details and details of your stay to carrie.sim@ihg.com.

Once again we'd like to thank you for your precious feedback and we look forward to hearing from you.

Warmest Regards,
Carrie Sim
Marketing Communications Executive
Crowne Plaza Changi Airport

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 21, 2013

We had a "premier double room" for an overnight stopover before flying out to Bali the next morning.

Arrived late so we only spent a few hours here but it's definitely one of the best airport hotels I've stayed in. Obviously it's the location which makes the place (Entrance inside the terminal building) but it doesn't seem to rely on location alone to bring the guests in. Our room was very modern, large bathroom with glass partition from the bedroom. Comfy bed and met importantly it was very quiet considering it's located within one of the busiest airports in Asia!

Breakfast was good too, large buffet of western/ Asian dishes.

Weren't here long enough to give it a 5 star rating but i would never consider staying elsewhere for a stopover at Changi.

  • Stayed: August 2013, traveled as a couple
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Thank johnmce1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SINCP, Public Relations Manager at Crowne Plaza Changi Airport, responded to this reviewResponded August 26, 2013

Dear johnmce1984,

Thank you for choosing Crowne Plaza Changi Airport again. I'm pleased to hear that you found us a "great modern hotel for an overnight stay".

Thank you again for your feedback and we look forward to welcoming you back again on your next visit to Singapore!

Cheers,
Carrie Sim
Marketing Communications Executive
Crowne Plaza Changi Airport

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 20, 2013

Fabulous Hotel just past Immigration Exit Hall. Not cheap but well worth paying for on a room and breakfast deal if you are in Transit and the Ambassador Transit Hotels are full. Beautiful large room with huge flat screen HD TV and fabulous bathroom with full size bath. Nice long hallway entrance. Staff were wonderful and the food breakfast buffet was first class. Definitely will be staying again on route to Manila.

  • Stayed: May 2013, traveled with family
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Thank davidwL5102WH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SINCP, Public Relations Manager at Crowne Plaza Changi Airport, responded to this reviewResponded August 26, 2013

Dear David W,

I'm pleased to hear that you enjoyed your stay with us. Thank you for your wonderful review. We are very appreciative of the time you've taken to share about your experience with others on TripAdvisor.

We'll continue to work hard and provide great services and facilities for our guests. We look forward to welcoming you back when you're on route to Manila!

Warmest Regards,
Carrie Sim
Marketing Communications Executive
Crowne Plaza Changi Airport

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 18, 2013

Wonderful, well appointed room, great room service and a lovely rest on a long journey. Much better than staying at the transit hotel and worth it even if you are staying only 12 hours for a great rest. Easy to find from the terminal. Quiet hotel and a quick check in! Unbelievable in an airport hotel.

  • Stayed: August 2013, traveled with family
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Thank Fiona M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SINCP, Public Relations Manager at Crowne Plaza Changi Airport, responded to this reviewResponded August 26, 2013

Dear Fiona M,

Thank you for choosing Crowne Plaza Changi Airport again. I'm pleased to hear that you loved our spacious, well-appointed rooms, great room service and accessibility.

Thank you again for your feedback and we look forward to welcoming you back again on your next visit to Singapore!

Warmest Regards,
Carrie Sim
Marketing Communications Executive
Crowne Plaza Changi Airport

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 16, 2013

I regularly stay at the Crowne Plaza Changi Airport when traveling via Singapore. Rooms are well-appointed, comfortable, and quiet. The location is convenient to the airport, which is great if you have an early morning flight, and because the Singapore metro runs a line to the airport, it's also convenient to the city, even if you don't want to take a cab. I love the pool - it's probably one of my favorite places in the world. Both restaurants are excellent, so that even though Singapore is full of great restaurants, if I don't have time to go in to the city, I can still get a delicious meal. The Executive Club facilities are a nice plus, and make the stay that much more pleasant and convenient, with excellent wi-fi and lovely snacks during the daily cocktail hour. I agree with other reviewers that it is ridiculous and annoying of them to charge for internet access in the rooms, given the cost of the rooms and the quality of the hotel. However, according to the web site, if you are an IHG club member, that will change next year, which is about time.

  • Stayed: August 2013, traveled solo
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1  Thank Fay W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SINCP, Public Relations Manager at Crowne Plaza Changi Airport, responded to this reviewResponded August 26, 2013

Dear Fay W,

Thank you for choosing Crowne Plaza Changi Airport again. I'm pleased to hear that you loved our spacious rooms, friendly staff, Executive Club facilities and great location!

We are always striving to present all our guests with great service and products and we'll take into consideration your feedback on our internet charges and WiFi. The hotel is currently upgrading our internet and we hope to present a better experience to all our guests soon.

Thank you again for your feedback and we look forward to welcoming you back again on your next visit to Singapore!

Warmest Regards,
Carrie Sim
Marketing Communications Executive
Crowne Plaza Changi Airport

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 16, 2013

Stayed at hotel one night at end of vacation to catch early flight to UK. Wish we could have stayed longer, fantastic room, bathroom, bed and facilities. Reception, bar and restaurant people could not have been more helpful and friendly. How nice it was to wake and be in departure lounge in less than an hour!

  • Stayed: August 2013, traveled as a couple
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Thank Strudle54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SINCP, Public Relations Manager at Crowne Plaza Changi Airport, responded to this reviewResponded August 26, 2013

Dear Strudle54,

Thank you for the wonderful review of Crowne Plaza Changi Airport. We appreciate your valuable feedback and will continue to work hard on creating a great hotel our guests love.

We would love to have you for a longer stay. I'm glad that you loved your room, bathroom, bed and facilities. Our service staff will be pleased to hear that you found them helpful and friendly.

We are definitely looking forward to welcoming you back on your next stopover or trip top Singapore!

Cheers,
Carrie Sim
Marketing Communications Executive
Crowne Plaza Changi Airport

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Changi Airport

Address: 75 Airport Boulevard | Changi Airport Terminal 3, Singapore 819664, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Singapore
#15 Business Hotel in Singapore
#16 Romantic Hotel in Singapore
#17 Spa Hotel in Singapore
#33 Luxury Hotel in Singapore
Price Range: $188 - $283 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crowne Plaza Changi Airport 5*
Number of rooms: 563
Official Description (provided by the hotel):
Voted the World's Best Airport Hotel by international travellers in the prestigious Skytrax World Airport Awards for 3 consecutive years (2015, 2016 and 2017), Crowne Plaza Changi Airport's modern architecture combined with hints of nature gives you a glimpse of what to expect in Singapore - a modern garden city. Just steps away from the departure and arrival hall, rejuvenate in the comforts of our calming room or visit our spa for a range of massage treatments. A cutting-edge air-conditioned linkbridge connects the hotel to world-class Changi Airport Terminal 3, with Terminal 1 accessible by SkyTrain and Terminal 2 accessible via a mezzanine link bridge. We are just 10 minutes from Changi Business Park, Singapore Expo and 25 minutes from the city by taxi or MRT. An award-winning airport hotel offering contemporary soundproofed rooms with comfortable beds and spacious modern bathrooms, it is the perfect hotel for a quick stopover between long-haul flights. Crowne Plaza Changi Airport is more a business hotel with a resort ambience. Discover the tropical resort hidden within the hotel with courtyard gardens, a landscaped pool area and peaceful garden views from the Lobby Lounge or al fresco courtyard. Immerse yourself in '70s glamour at bar'75 with intimate nooks for cocktails, dine Cantonese-style at Imperial Treasure or have a buffet of international delights from Azur. Host a tropical garden reception, conference or wedding in our seven meeting rooms and ballroom. Stunning design and the latest technology ensure a successful event with us. ... more   less 
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Also Known As:
Crowne Plaza Singapore
Crowne Plaza Changi Airport Singapore

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