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“Convenient”

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Crowne Plaza Changi Airport
Ranked #37 of 315 Hotels in Singapore
Certificate of Excellence
Perth, Australia
Level 4 Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Convenient”
Reviewed October 12, 2012

Now the rooms are pricey, but when I went in 2011 I had an employee discount... So for me it was value for money. I had a room with two double beds for what I would pay at a 2 star hotel :)

The rooms are large and spacy, including the bathroom. Beds were comfortable and I slept really well despite being so close to the airport and rail. They give you a lot of complimentary goods, including a smell kit made from eucalyptus that is apparently meant to help you sleep.

Location is really far from everything, but the public transport is super convenient. The east-west train line that comes from Changi Airport makes life easy getting around Singapore.

Breakfast here is good, decent priced considering its an intercontinental one. Selection of asian AND western options is amazing and a complete glutton. They serve you tea and coffee quickly.

Quality of food from room service is pretty good (only had the chicken satay), and obviously above average price. Cocktails at the bar are creative, unique and once again taste really nice - and surprisingly not too pricey. I recommend one that has star fruit!

Me and my sister bought our own water bottles for the first two days, and the next day in response the housekeeping staff stocked us up with even more complimentary Crowne bottled water - they have a real keen eye for things!

If it weren't for the price, I'd come back again in a hearbeat. I was that impressed.

Only problem I had was that the head concierge spoke poor english, he had to keep deferring to somebody else.

  • Stayed November 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dogosaur_X
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SINCP, Public Relations Manager at Crowne Plaza Changi Airport, responded to this review, October 28, 2012
Dear Dogosaur_X,

It's great to hear that you managed to take advantage of your employee discount to experience Crowne Plaza Changi Airport back in 2011. Thank you for your detailed and wonderful review. We greatly appreciate the time taken you've taken to share about us on TripAdvisor.

We're delighted to know that you found your stay with us highly enjoyable and that the service rendered by our housekeeping staff was much appreciated.

Our F&B outlets including our bar, Bar '75, constantly serves up unique new menu items to keep things fresh and interesting and we're pleased that you loved the cocktails served up by our talented team.

If you have any further feedback, we would love to hear from you at sincp@ihg.com.

Thank you again and we look forward to welcoming you back!

Cheers,
Carrie Sim
Marketing Communications Executive
Crowne Plaza Changi Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (881)
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English first
Singapore, Singapore
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed October 11, 2012

I arrived in Singapore about 7 pm and I had to catch the flight in the morning. All I can say is this hotel is conveniently located in changi airport, a truly 5 star hotel. Everything from the lobby, room, and staff were excellent. Hotel is new, interior wise is very luxurious, and very comfortable to stay. The only one thing I would like to see improvement was the corridor to the room which I thought could be better. Having said that, it was nothing to really complain. It was definitely the best 5 star hotel I have ever stayed in Singapore by far. I will stay there again in the future if I was on transit given the room rate is acceptable.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jimmy m m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SINCP, Public Relations Manager at Crowne Plaza Changi Airport, responded to this review, November 13, 2012
Dear jimmy m m,

Thank you for your wonderful compliments and kind words. We appreciate the time you've taken to review Crowne Plaza Changi Airport.

I am delighted to hear that you had a great stay with us. Indeed, we strive day in and out to deliver five star experience for each and every one of our guests. Your kind words are very encouraging and I will surely convey this to the team.

We constantly work on creating a better experience for all our guests and would really like to understand better how we can improve the corridor room. Could we trouble you to send additional feedback to sincp@ihg.com?

Thank you for the time taken sharing about the hotel on TripAdvisor. We look forward to welcoming you back on your next trip to Singapore.

Warmest Regards,
Carrie Sim
Marketing Communications Executive
Crowne Plaza Changi Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level 4 Contributor
33 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed October 10, 2012

After the flight from London, over-nighting at the Crowne Plaza was perfect: walk to reception directly from Terminal 3, no leaving the building... Staff were excellent. Their double twin room (with two double beds) easily catered for 2 adults and 2 kids (ring Singapore direct to get this, don't use internet). Very spacious and impecably clean. Very quite room too. The pool design was a kid pleaser. Azure restaurant for the buffet breakfast was included in room cost for adults. Would seem expensive if not included, but well worth it for the quality of food and choice: both western and eastern food options provided. Will definitely stay here again, instead of in town. Just too easy.

Stayed October 2012, traveled with family
Helpful?
1 Thank Sam_Bris-Vegas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SINCP, Public Relations Manager at Crowne Plaza Changi Airport, responded to this review, October 28, 2012
Dear Sam_Bris-Vegas,

Thank you for your positive review and wonderful rating of Crowne Plaza Changi Airport. We appreciate the time you've taken to post about your experience with us on TripAdvisor.

We're glad you had a great stay with us during your stopover in Singapore. Our F&B department will be pleased to know that you enjoyed the food options at Azur Restaurant.

If you have any further comments or feedback, we look forward to hearing from you at sincp@ihg.com.

Thank you and we look forward to seeing you on your next trip to Singapore.

Warmest Regards,
Carrie Sim
Marketing Communications Executive
Crowne Plaza Changi Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
darwin
Level 6 Contributor
235 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 164 helpful votes
Reviewed October 10, 2012

Building quite dark and gloomy initially however rooms are a different story. Great sized rooms, lovely fresh decor and wonderful amenities. Asked for a runway view which kept my 9 year old and partner entertained watching flights arrive and depart for hours. Some spasmodic noise from planes but absolutely no other traffic noise ie beeping horns, cars, trucks etc!! Pool looked divine but we didn't get a chance to use Easy access to terminals with the use of sky train. 3 minute trip and train comes every 5 minutes.We were able to check in then go back to our room for an hour and then return to terminal.So easy!!!Saved in taxi fares and traffic hold ups which so many complained of as it was the F1 weekend . Very very convenient for overnight stay...

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sam63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SINCP, Public Relations Manager at Crowne Plaza Changi Airport, responded to this review, October 28, 2012
Dear sam63,

Thank you for the excellent five-star rating on Crowne Plaza Changi Airport! We appreciate the time taken to share about your stay with others on TripAdvisor.

It always puts a smile on our face when we hear that our guests have enjoyed their stay with us. We're thrilled to know the amenities and facilities met your expectations.

It's such a pity you did not get a chance to use our pool but I hope you managed to have a restful and rejuvenating stay with us nevertheless!

We're looking forward to welcoming you back to Crowne Plaza Changi Airport on your next trip to Singapore.

Warmest Regards,
Carrie Sim
Marketing Communications Executive
Crowne Plaza Changi Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane Australia
Level 6 Contributor
103 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed October 10, 2012

This hotel is perfect for the short stopover on the way to Europe. Everything works well and it is generally OK. However for the price the room is small and it may be worth using the Transit notes within the airport. You don't have to clear immigration!

Room Tip: Choose a view of the runways. Otherwise you may as well use the Transit Hotel.
See more room tips
  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FreqFly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SINCP, Public Relations Manager at Crowne Plaza Changi Airport, responded to this review, October 28, 2012
Dear FreqFly,

Thank you for your honest review of Crowne Plaza Changi Airport. We appreciate the time you've taken to share about your experience at the hotel. I am glad that in general you enjoyed your stay with us.

If you have any feedback on how we can further improve on the experience, do feel free to send an email to sincp@ihg.com. We are constantly looking at ways to provide better service and offering and your invaluable feedback will be very helpful in assisting us in identifying possible areas for improvement.

We hope to welcome you back again on your next trip!

Regards,
Carrie Sim
Marketing Communications Executive
Crowne Plaza Changi Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra - Australia
Level 6 Contributor
172 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed October 10, 2012

We arrived at Changi Airport at 7.00 am yesterday after a 15 hour flight from Manchester. We went straight to the Crowe Plaza which is located at Terminal 3 and not only did they have a room ready but they upgraded us to a beautiful suite on the top floor of the hotel. We did not use the restaurant due to jet lag but we ordered Hainese chicken rice and sate chicken/beef as room service and both dishes were delicious.
Our 24 break at Crowne Plaza Changi Airport was a welcome beak in our Manchester - Singapore - Sydney flight.

The staff and service were excellent. Try the pool on level 3 for a refreshing dip.

Stayed October 2012, traveled as a couple
Helpful?
Thank steve_fossil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SINCP, Public Relations Manager at Crowne Plaza Changi Airport, responded to this review, October 28, 2012
Dear steve_fossil,

Thank you so much for your review of Crowne Plaza Changi Airport. I am so glad that you enjoyed your stay at the hotel and benefited from the hotel's location in the direct vicinity of Changi Airport Terminal 3.

It's good to hear that our F&B team has done an excellent job and that you enjoyed the local dishes by our dedicated kitchen.

We definitely hope you'll stay with us again on your next trip or stopover in Singapore.

Warmest Regards,
Carrie Sim
Marketing Communications Executive
Crowne Plaza Changi Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level 4 Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed October 9, 2012

I wanted to spend some time with my family staycation away from the hustle and bustle of the city, and Crowne Plaza Changi Airport definitely fulfilled that for me.

We booked the Deluxe room and stayed 2 nights over the weekend. We checked-in on a Friday afternoon, and checking in was a breeze. Different rooms had different views of the pool, airport runway or even the hangar.

The rooms were extremely spacious for my son to move around, and I love that there was bathtub fitted in the bathroom as well. The furnitures in the room were well position, with the sofa placed at the end of the bed, I was able to put my 20-month son to sleep while my husband enjoyed his hand-held game at the sofa.

As per previous reviews, I notice the air flight peak period was between 2am - 4am. But to me, the rooms were well-soundproofed, you hear muffled sounds of airplanes getting their engines ramped up, but that was really all and it didn't affected mine or my son's sleep. So I wasn't bothered by it unlike the other reviewers.

Given that the hotel is away from the city, the pool was, as expected, not crowded, which was what we liked.

If you need to dine or do simple shopping, you have the convenience from Changi Airport T3 Basement 2. There's also a supermarket located in B2 where you may want to grab some snacks. Restaurants are also conveniently located on level 3 and 4 of Terminal 3, or you can even venture to Terminal 1 and 2. Of course, if you don't want to be confined to airport, just take the train and hit downtown, conveniently located 5 mins from the hotel.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank _giN_SG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SINCP, Public Relations Manager at Crowne Plaza Changi Airport, responded to this review, October 28, 2012
Dear _giN_SG,

Thank you for your positive feedback! We appreciate the time you've taken to write such a detailed review of our hotel.

We constantly strive to provide our guests with the most seamless service from check-in right out to check-out and we're happy to know that you had a great staycation experience with us.

We look forward to welcoming you back again!

Cheers,
Carrie Sim
Marketing Communications Executive
Crowne Plaza Changi Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Changi Airport

Property: Crowne Plaza Changi Airport
Address: 75 Airport Boulevard | Changi Airport Terminal 3, Singapore 819664, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Family Hotel in Singapore
#15 Business Hotel in Singapore
#16 Romantic Hotel in Singapore
#19 Spa Hotel in Singapore
#37 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crowne Plaza Changi Airport 5*
Number of rooms: 563
Official Description (provided by the hotel):
Voted the World's Best Airport Hotel by international travellers in the prestigious Skytrax World Airport Awards for 3 consecutive years (2015, 2016 and 2017), Crowne Plaza Changi Airport's modern architecture combined with hints of nature gives you a glimpse of what to expect in Singapore - a modern garden city. Just steps away from the departure and arrival hall, rejuvenate in the comforts of our calming room or visit our spa for a range of massage treatments. A cutting-edge air-conditioned linkbridge connects the hotel to world-class Changi Airport Terminal 3, with Terminal 1 accessible by SkyTrain and Terminal 2 accessible via a mezzanine link bridge. We are just 10 minutes from Changi Business Park, Singapore Expo and 25 minutes from the city by taxi or MRT. An award-winning airport hotel offering contemporary soundproofed rooms with comfortable beds and spacious modern bathrooms, it is the perfect hotel for a quick stopover between long-haul flights. Crowne Plaza Changi Airport is more a business hotel with a resort ambience. Discover the tropical resort hidden within the hotel with courtyard gardens, a landscaped pool area and peaceful garden views from the Lobby Lounge or al fresco courtyard. Immerse yourself in '70s glamour at bar'75 with intimate nooks for cocktails, dine Cantonese-style at Imperial Treasure or have a buffet of international delights from Azur. Host a tropical garden reception, conference or wedding in our seven meeting rooms and ballroom. Stunning design and the latest technology ensure a successful event with us. ... more   less 
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Also Known As:
Crowne Plaza Singapore
Crowne Plaza Changi Airport Singapore

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