I was there on a Sunday to celebrate my mother's birthday in advance. We arrived at around 11.45am and placed our food order at around 12.00pm. The ticket showed that the order was keyed in at 12.01pm. We ordered Chili Crabs, Sambal Kang Kong and Mee Goreng. After 20 mins, the vegetables were served. After 40 mins, still no sight of the crabs and noodles. I asked the waitress whether the crab has to be captured from Sri Lanka to be served? She checked and informed that the crab and noodles will be served after 5 mins. I got fedup and went to search for a senior staff, who claims to be a supervisor. He informed that crabs take 45 mins to be served and hence the long wait. I questioned him why the vegetables were served first then and it's all cold already. Also, why wasn't the noodles served at all? His answer was classic, "we only serve noodles after all the other dishes. If you want them to be served together, you should have informed us." At this point, I asked him what kind of service is this??!!! The only service recovery given was a fresh plate of vegetables. No discount whatsoever.
Crab and noodles arrived shortly but the crab quality is bad. The crab is watery and does not live up to the Jumbo standards.
WORST ever! Seafood Paradise at the Flyer is wayyyyyyy better! Food served within 20-30 mins.
Staff is untrained in service recovery!
Quality of Food:
Bad! Mee Goreng has lost its standard. Crab quality is watery!
I will never visit this place again for the money I am paying.... I would rather go back to Seafood Paradise.