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Reviewed November 17, 2019

Good service..clean rooms.near to grocery and MRT.Overall rating is Very good.Small room but it was just enough.Good breakfast.Very accommodating staff.I have a good stay on the property.Its also near to mustafa center where you can buy affordable goods..

Date of stay: November 2019
Trip type: Traveled on business
Thank Dorean D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlobalPremiumHotels, Guest Relations Manager at Ibis Budget Singapore Imperial, responded to this reviewResponded November 21, 2019

Dear Dorean,

Thank you for your compliments. I am delighted that you had enjoyed your stay with us, in particular the clean and comfortable room and the great service provided by our staff. I am also happy that you enjoy the breakfast offerings in our hotel café.

Shopaholics will be excited to know that our hotel is just one km to Mustafa Centre. This mall offers a unique 24-hour market style shopping experience, whereby one can find designer products at great affordable prices. This place is also known for selling just about everything from electronics, clothing, jewellery, food stuff to even airline tickets. I would also recommend hotel guests paying a visit here to purchase souvenirs for their loved ones.

I thank you for staying with us and the Hotel Team looks forward to be of service to you again.

Regards,
Jack Chee
Senior Customer Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 30, 2019 via mobile

Extremely inhospitable and racist

Cafeteria guys denied water to elderly women as she had stepped out of cafeteria after finishing her breakfast. They said because you stepped out of cafeteria, you can't enter to have water. Extremely rude.

Date of stay: October 2019
Trip type: Traveled with family
4  Thank vickkky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 23, 2019 via mobile

Our travel agency booked us here, and we are satisfied with their service. The hotel is near the grocery store and 7/11. MRT Station are just blocks away. The pizzaria is a must try located down the hotel.

Date of stay: September 2019
Trip type: Traveled as a couple
1  Thank Leah S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlobalPremiumHotels, Guest Experience Executive at Ibis Budget Singapore Imperial, responded to this reviewResponded September 29, 2019

Dear Leah,

Thank you for your wonderful review for Fragrance Hotel - Imperial, and letting us know that you have thoroughly enjoyed your stay with us!

It has been our utmost pleasure to have served you well, and we look forward to doing so again!

Best Regards,

Thaddaeus
Guest Experience Executive

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 10, 2019 via mobile

While we could have gone and booked a 5 star hotel in Singapore during our recent visit, we opted to book a 3-star hotel one and just make more value out of our meager budget.

Located at Penhas Road, oblique to Lavender St., Fragrance Hotel - Imperial is nicely situated to get easy access to almost everything at SG. Although the hotel facilities and amenities may not be that super topnotch, but it is a fine decent home away from home already.

Indeed we were not disappointed with comfortability and accommodation. Let’s just say we got a shelter shack - good enough value for our money.

Date of stay: September 2019
Trip type: Traveled with family
Thank Jenny Lyn Metil... T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlobalPremiumHotels, Owner at Ibis Budget Singapore Imperial, responded to this reviewResponded September 17, 2019

Dear Jenny,

Thank you for your wonderful review for Fragrance Hotel - Imperial, and finding great value during your stay with us!

We are delighted to have met your expectations and would like to invite you back during your next time in Singapore.

Best Regards,

Thaddaeus
Guest Experience Executive

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Reviewed August 22, 2019

Was here for a layover flight back to Seoul. At first me and my partner were scepticism about this hotel given the lowest prices on their site. Apparently we’re astonished with the comfortable bed and soft pillows. Unfortunately the pool was not operating during our stay, other than that we were greatly happy with the 3 receptionist service names Azni, William and Shenyang. It has been 2 weeks since we’re in Singapore no doubt it’s a very beautiful country. 감사합니다!

Date of stay: August 2019
Trip type: Traveled with friends
Thank ByungHunn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlobalPremiumHotels, Owner at Ibis Budget Singapore Imperial, responded to this reviewResponded August 30, 2019

Dear ByungHunn,

Thank you for your nice review for Fragrance Hotel - Imperial and your awesome compliment for Singapore.

It has been our utmost pleasure to have exceeded your expectations during your stay with us, and we will be delighted to serve you again in the near future!

See you soon!

Best Regards,

Thaddaeus
Guest Experience Executive

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