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“Beautiful place to stay”

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Le Meridien Singapore, Sentosa
Ranked #6 of 13 Hotels in Sentosa Island
Timisoara, Romania
1 review
“Beautiful place to stay”
Reviewed January 9, 2014

We had a nice time in this hotel.Stayed with some friends for a few days and it was great!
Very nice rooms, nicely decorated, comfortable bed and excellent view.The hotel looks great although a collonial building.
Loved the breakfast, light&rich at the same time.My friends said it was the best choice because of the location and the view.Good internet connection too:)
You get to be close to the main attractions and have easy acces to the airport and other districts.
Overall: it was beautiful place to stay, with very friendly staff who were very carefull to details.It is worth the money.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aurelia22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philip J, General Manager at Le Meridien Singapore, Sentosa, responded to this review, January 10, 2014
Dear Guest,

I am delighted that you enjoyed your recent stay at The Moevenpick Heritage Hotel, Sentosa and I sincerely appreciate that you have taken the time to post a review of your experience on Trip Advisor.

Thank you for acknowledging so many positive elements of your stay from the design and comfort of our rooms, to convenient location of the hotel, as well as the quality of our breakfast and the friendliness of my colleagues who served you.

We appreciate you recommending our property on Trip Advisor and we look forward to the pleasure of welcoming you back to The Moevenpick Heritage Hotel, Sentosa in the very near future.

Sincerely,

Philip Jones
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (250)
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Singapore, null, Singapore
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 8, 2014

Rooms are good. Automated curtains and blinds! Bathroom design is great with lots of space for 2 or 3 ppl to move around and do stuff. 2 TVs! It is close to a lot of eateries which is great.

Overall it is great place for ppl who wants to go out and do stuff at the beach or roam the island.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HDRcorp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philip J, General Manager at Le Meridien Singapore, Sentosa, responded to this review, January 9, 2014
Dear Guest,

I do appreciate you taking the time to share your feedback from your recent stay with us at The Moevenpick Heritage Hotel, Sentosa on Trip Advisor. We make every effort to ensure your expectations are exceeded and I sincerely appreciate that you have taken the time to share your personal experience and recognize our endeavors. Thank you for acknowledging the many positive elements of your stay, especially the quality of our rooms, which feature pamper pads and electronically controlled curtains, as well as the convenient location next to Universal Studios.

Thank you once again for your feedback on Trip Advisor. We look forward to the pleasure of welcoming you back in the very near future.

Sincerely,

Philip Jones
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 6 Contributor
70 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed January 8, 2014

Stayed in this hotel in Oct 13 to facilitate a day of staycation on Sentosa.

We arrived early on the day, but unfortunately the check in was only allowed after 2pm, so we had to linger at S.E.A aquarium first. Luckily, we drove their, so we could leave our luggage in the car. Also, parking was complimentary.

Room: Very well-maintained and done up for a rating like theirs. The bed was comfortable and air conditioning very good. There was a nespresso machine with complimentary capsules. The toilet was spacious and clean. We had a view of the sea, which was far away, but unblocked.

Staff: Staff was very friendly. My friend ordered room service and it was prompt.

Location: It is very near Resorts World Sentosa and the beach, so this is an ideal place to stay after a day of fun.

Value for Money: Very, if you are able to part with the money. I mean, it's expensive to stay at this place, yes, but you also get what you paid for! :)

Overview: The ambience was good and place very well maintained, especially as this place was retrofitted from an old colonial compound which the previous estate owners failed to revive adequately. In other words, it looked charmingly nostalgic outside, but very comfortable and contemporary on the inside. A very good place for the anniversary or something.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zenov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philip J, General Manager at Le Meridien Singapore, Sentosa, responded to this review, January 8, 2014
Dear Guest,

I am delighted that you enjoyed your recent stay at The Moevenpick Heritage Hotel, Sentosa and I sincerely appreciate that you have taken the time to post a review of your experience on Trip Advisor.

Thank you for acknowledging so many positive elements of your stay, particularly the historic feel of our Heritage wing, as well as the updated and more contemporary design of our guest rooms. I also want to acknowledge your positive comments regarding the other facilities in the room and of course the friendly service you received from my colleagues.

We appreciate you recommending our property on Trip Advisor and we look forward to the pleasure of welcoming you back to The Moevenpick Heritage Hotel, Sentosa in the very near future.

Sincerely,

Philip Jones
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level 5 Contributor
79 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed January 2, 2014

Too expensive and the standards are way too low for a 5 star hotel, 3 star equivalent. Small room, dark corridor and the house keeping trolley is always along the corridor. Breakfast was disappointing. The place where the breakfast was served looked more like a ballroom turned into restaurant.

Only good thing was. the property is walking distance to many main attractions. Will I stay here again? NO!!

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LadySarah9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philip J, General Manager at Le Meridien Singapore, Sentosa, responded to this review, January 8, 2014
Dear Guest,

Thank you for taking the time to provide your feedback on Trip Advisor regarding your recent visit to The Moevenpick Heritage Hotel, Sentosa. We truly value your opinion as it is from your comments that we are able to uphold our commitment to excellence, thus providing you with customer satisfaction for future visits.

It is certainly never our intent to disappoint our guests or provide anything less than the best in personal service and facilities and I am truly sorry that we did not meet your expectations with regard to the size of our rooms, or the ambiance in our restaurant. Please know that our entry level Deluxe Rooms are of a similar size to other five star hotels at 32sqm, that said and if you require more space our Premium Heritage rooms go all the way up to 50sqm.

I am also grateful to receive your comment regarding the convenient location of our hotel; beside the monorail and Universal Studios. Our location is truly a wonderful asset, which all guests appreciate.

Again, my sincere apologies for failing to provide you with an impeccable visit. We certainly look forward to the opportunity in welcoming you back and serving you again in the refined ambiance and service excellence for which we are known and that you as our valued guests have come to expect from residing at our hotel.

Sincerely,

Philip Jones
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tianjin, China
Level 4 Contributor
38 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed January 1, 2014

My husband and I met some friends on Sentosa and we had our 3 kids with us. Our friends suggested this hotel and, while I would recommend it if you are a couple, I would not recommend it for anyone with more than 0 kids. Initially we had reserved a standard room but when we got there they suggested their "suite" because it would have more room for the 5 of us (of course this was almost 100 USD more per night). The first night, our youngest (18 months) slept on a bunch of towels and rugs on the floor because there were no cribs available. One of us stayed on the "sleeper sofa" (a small sofa that did not fold out with a sheet on it) and the other of us stayed in the bed with the other 2 kids. Sardines we were. I would hate to see what the initial room we booked was like!

Other than that, the room was nice and clean, the location was EXCELLENT (just across from the monorail and the merlion, and just a short walk from lots of attractions), and the breakfast was delish.

Pool was outside and a bit on the chilly side, but the kids enjoyed it anyway. Front desk staff was very polite and helpful with arranging for transportation and giving advice. They also had many brochures on attractions on the island and in Singapore.

I would recommend it, but only if you are not with small kids

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TheFamFive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philip J, General Manager at Le Meridien Singapore, Sentosa, responded to this review, January 5, 2014
Dear Guest,

Thank you for taking the time to provide your feedback on Trip Advisor regarding your recent visit to The Moevenpick Heritage Hotel, Sentosa. We truly value your opinion as it is from your comments that we are able to uphold our commitment to excellence, thus providing you with customer satisfaction for future visits.

It is certainly never our intent to disappoint our guests or provide anything less than the best in personal service and facilities and I am truly sorry that we did not meet your expectations with regard to the size of our rooms. It disturbed me greatly to know that we did not have a crib available for your child on the first night and I am professionally embarrassed that we were unable to provide a better solution, other than the one offered. That said, I was surprised that you booked just one room for a family of five persons. Typically most families that stay at our property book a connecting set of rooms which feature a king bedded room, connecting to a room with two double beds. We have over forty per cent of our inventory which can accommodate connecting sets, making our hotel quite well suited for larger families.

I am also grateful to receive your comments regarding the positive elements of your stay; from the cleanliness of our rooms, the quality of our breakfast, the helpful service you received from the front office staff and the convenient location of our hotel; located right beside the monorail and Universal Studios.

Again, my sincere apologies for failing to provide you with an impeccable visit. We certainly look forward to the opportunity in welcoming you back and serving you again in the refined ambiance and service excellence for which we are known and that you as our valued guests have come to expect from residing at our hotel.


Sincerely,

Philip Jones
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seoul, South Korea
Level 5 Contributor
73 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed December 26, 2013

The hotel has a beautiful swimming pool and dining area. Rooms are not big but bed is comfortable and toilets are super clean, all staff are well mannered which I liked. This hotel is definitely one of the best hotel in Sentosa. Although there were many people staying at this hotel, it was quiet and peaceful. The location is convenient as it is just opposite from the resort world.

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Semistark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philip J, General Manager at Le Meridien Singapore, Sentosa, responded to this review, December 29, 2013
Dear Guest,

I do appreciate you taking the time to share your feedback from your recent stay with us at The Moevenpick Heritage Hotel, Sentosa on Trip Advisor. We make every effort to ensure your expectations are exceeded and I sincerely appreciate that you have taken the time to share your personal experience and recognize our endeavors. Thank you for acknowledging the many positive elements of your stay, especially the quality of our beds, the convenient location next to Resorts World and the service you received from my colleagues.

Thank you once again for your feedback on Trip Advisor. We look forward to the pleasure of welcoming you back in the very near future.

Sincerely,

Philip Jones
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level 5 Contributor
40 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed December 25, 2013

First thing that struck me is the excellent service from the Front Desk to the Bell boy to the wonderful free chocolate (only from 2.30-3.30pm). The cleaning staff are also very courteous.
The general decor is very well done, aesthetically very pleasing, even the lights in the elevator exudes good appeal. The Heritage Premium room is clean and well decorated.
Some suggestions for improvements :
1) Curtain and shade can only be opened or shut all the way, we couldn't stop them half way.
2) Had breakfast at Tablescape on the morning of 23rd Dec and they were out of French toast at 10am!

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kaypea58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philip J, General Manager at Le Meridien Singapore, Sentosa, responded to this review, December 26, 2013
Dear Guest,

I am delighted that you enjoyed your recent stay at The Moevenpick Heritage Hotel, Sentosa and I sincerely appreciate that you have taken the time to post a review of your experience on Trip Advisor.

Thank you for recognizing the many positive elements of your stay; from the excellent service you received from my colleagues at the front office, to our special “Chocolate Hour”, where we invite guests to try our wonderful homemade Swiss Chocolates. I also wanted to acknowledge your comments regarding the curtains which are controlled by an electronic “pamper pad”, I am not sure if we can set these to only open half way, but we will certainly explore this possibility.

We appreciate your recommending our property on Trip Advisor and we look forward to the pleasure of welcoming you back to The Moevenpick Heritage Hotel, Sentosa in the very near future.

Sincerely,

Philip Jones
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Le Meridien Singapore, Sentosa

Property: Le Meridien Singapore, Sentosa
Address: 23 Beach View, Sentosa Island 098679, Singapore (Formerly Movenpick Heritage Hotel Sentosa)
Phone Number:
Location: Singapore > Sentosa Island
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in Sentosa Island
#2 Top resorts Hotel in Sentosa Island
#6 Luxury Hotel in Sentosa Island
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Le Meridien Singapore, Sentosa 5*
Number of rooms: 191
Official Description (provided by the hotel):
Be inspired and energised by all that Sentosa Island has to offer, right on your doorstep. Explore adrenalin sports, theme parks, nature discoveries, local culture, or just an enjoyable break from a hectic lifestyle. Le Méridien Singapore, Sentosa, overlooking the iconic Merlion, the symbol of Singapore, is the ideal place to unlock this compelling destination. Le Méridien Hub is an innovative reinterpretation of the hotel lobby which acts as a gathering place for creative minds to converse, debate and exchange. A juxtaposition of relaxing and energising spaces will ensure an enjoyable stay. Inspired dining and relaxation choices are offered in our venues. Our fully-equipped fitness centre and swimming pool provide stimulating options to restore balance during your stay in this unique environment. In addition to all of the global features and activities you would expect at Le Méridien Hotels and Resorts, impeccable service is promised at every turn. ... more   less 
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Also Known As:
Treasure Hotel Sentosa Island
Treasure Resort Sentosa Island

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