We were in Singapore visiting friends, and decided to drag them along for a weekend at the 'W' hotel. For starters the drive through the area is beautiful - green, spacious, luxurious and very scenic. We drove up to the hotel and the 'W' brand lived up to its reputation in every way. You can love it or hate it, but you definitely cant ignore it. The aesthetics are quirky, fun, bling and very different from the regular luxury brand of hotels. The check in was smooth and the staff were co operative and helpful. The allotted us a nice suite -spacious and not quite as 'in your face' as the lobby or then the fuchsia walled elevator....
We had a couple of drinks at the bar, where the presentation of the Bloody Mary's was very impressive!! Post lunch I settled for a nap and woke up an hour later feeling very warm. The air conditioning in the bedroom was not working properly. The sitting room was cool and comfortable, but by now the sleeping are was getting stuffy and uncomfortable. We called the reception to complain and then headed down to the poolside assuming the problem would be looked after by the time we returned. The room however was just as warm. The technician returned claiming the AC was fine and recording a room temperature of 19 degrees, which was completely absurd as it was distinctly warm. They tried giving us a few excuses for the variation in temperature between the sitting room and sleeping area, but the thought of spending an entire night in discomfort made us hold our ground and demand a room change. The gentleman in charge said their were no suites available so he would need to downgrade us to a regular room. By now we were a little agitated. For starters we had requested a smoking room, which they had overlooked and appointed us a non smoking one and now they were threatening to downgrade us. That is when Tan Kim Lian stepped in. We were upgraded to their highest category of suites......a massive room with a separate study, walk in closet, a kitchen, enormous living area, dining room, bedroom ,a private pool and a huge deck. They were so many gimmicks and gadgets that we would have had to stay a week to figure out how to operate all the facilities provided. This suite was in line with their signature style....completely funky and out of the ordinary. Hereafter the service was smooth and efficient.. Breakfast the following morning was nice, though being a weekend the restaurant was very crowded and possibly for the first time ever we actually stood in a queue to enter the restaurant.....Thank you Tan for intervening and ensuring that we ended up having a really comfortable and fun stay.....I have a feeling we'll be back soon.
- Official Description (provided by the hotel):
- Set on a resort island with sparkling sea views, W Singapore - Sentosa Cove is Asia's new tropical playground and the perfect destination to sip, play and flirt. An oasis of modern luxury for discerning business travellers, vivacious staycationers and sophisticated globetrotters. ... more less
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