Once checked in at W hotel was good and efficient. In fact the front desk staff were great. Very personal, warmth but not intimidating.
The rooms are spacious, amenities was good and the view was average. Don't expect a full sea view and best not to compare the view and the ambient with that of W, Bali or some other Beach Resort hotel.
However, there were a few areas that were below the W standard.
1. The Restaurant serving the daily breakfast.
I was rather disappointed and appalled by the layout of the restaurant. When I was there on a weekend, the hotel was full. But the restaurant is simply not design to cope with a full house. I was ushered to a table for two and the next table on my left and right is just less than 10 cm away. So if are expecting a cosy and relaxing breakfast with your love one, forget it. In fact, both my friend and me, preferred not to talk during breakfast, because our neighbor was just too closed for comfort. Also the space was so, I had to place my newspaper on the floor and each time when I want to read, I will need to kneel down to get my papers. Furthermore, the breakfast area was so packed both the staff and the guests, I could hardly sit down and enjoy a relaxing breakfast. This was rather ironic, given the hotel is located in Sentosa, which position itself a hotel away from the city, but the breakfast experience was liken having my meal at the hawker centre, an expensive hawker centre. So if you are expecting a relaxing breakfast forget it, I would suggest you get room service.
Another area for the hotel to work on is the room service. It took the house keeping almost 20 minutes to deliver the extra towels that we had requested.
The overall experience in W Singapore Sentosa Cove was good. But for the price you pay, I don't think it was really value for me. Perhaps a week day stay would be better.
- Official Description (provided by the hotel):
- Set on a resort island with sparkling sea views, W Singapore - Sentosa Cove is Asia's new tropical playground and the perfect destination to sip, play and flirt. An oasis of modern luxury for discerning business travellers, vivacious staycationers and sophisticated globetrotters. ... more less
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