I have stayed at other hotels in Singapore and Sentosa but the W is the best I have experienced. The hotel, being newly opened is stunning and of course decorated in a very contemporary manner. The restaurants are very good and the "Skirt" had the potential to become an exceptional steak house. I was a guest for a number of days so had a complete experience.
The hotel is suffering from "teething" issues that I think are common to any new hotel but could be attended to through greater vigilance. Most of the concierge staff were not aware of the free Sentosa bus service with a stop within walking distance. Although they do offer a dedicated W shuttle timings and pickup/drop off locations are not convenient and they are also not clearly communicated to guests ( a piece of paper is not sufficient if you do not know the area even though I was aware).
However, the staff is trying hard and conscientious. The Chef at the Skirt is clearly willing to engage and build a rapport and prepared an exceptional meal. The breakfast was served in both restaurant due to demand on the weekend and of high quality for all nationalities.
SPG even ensured I qualified for their best rate even though I had initially booked through Expedia. Both Expedia and SPG deserve to be commended for resolving in my favor - clearly both are customer focused.
I did celebrate a birthday and the staff arranged for a cake. A small touch but one that creates a warmth missing for many hotels.
Even though Sentosa Cove is not in the business district it is only 10 minutes by car and provides a great place to unwind after a working day.
Highly recommended and will be my destination on my next visit.
- Official Description (provided by the hotel):
- Set on a resort island with sparkling sea views, W Singapore - Sentosa Cove is Asia's new tropical playground and the perfect destination to sip, play and flirt. An oasis of modern luxury for discerning business travellers, vivacious staycationers and sophisticated globetrotters. ... more less
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