Having stayed in W Taipei and W Paris earlier, frankly the expectations were high on this one.
But...this property just lack the magic. It tries hard to be cool and chic but sometimes good taste and cheap is a very fine line and I am sorry to say Singapore just doesn't make it.
The furnishings are low grade. The colour scheme is horrible. The jacuzzi didn't work...and bits off the tub were already falling off. It is already starting to look dated. If I compare this to the Fabulous Suite I stayed in W Taipei which was similarly size and priced....that had a far better view, the tub was a slab of marble and all the finishings were nicer including the nice and very functional toto toilets.
The hotel has just been opened for a week and I can forgive the many teething issues. Food ordering at the pool took 45 minutes. Room service took 30 plus minutes and the food was lukewarm when arrived. Request for missing pair of slippers took 40 minutes. Asked to fix the light in the bathroom...no one came. The champagne that came with the package did not arrive until 945pm after again a 40 minutes wait...which I was told should arrive in the afternoon without the need for me to call.
I booked the Marvelous Suite; was expecting the L shape balcony as per the description but no...the room had only the normal balcony and the light was poor. Tip - avoid the marvelous suites with room number ending in 21...eg 321,421,521...requested for a change to the "02" which was much much better.
Food was okay....Tried the Skirt...nothing special. Breakfast was decent and staff there eager to please. Food at the pool was crap and expensive.
Location is a pain if u plan to go out anywhere. Taxis were scarce and there is nothing nearby.
Even at check out...the bill was wrong...all the stuff that was suppose to come with the package (breakfast...airport transfer....complimentary drinks) were all charged.
Oh W I expected so much better!
- Official Description (provided by the hotel):
- Set on a resort island with sparkling sea views, W Singapore - Sentosa Cove is Asia's new tropical playground and the perfect destination to sip, play and flirt. An oasis of modern luxury for discerning business travellers, vivacious staycationers and sophisticated globetrotters. ... more less
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