When we reached the hotel at 4 pm, the front desk was crowded with people. The lady who attended to us told us that our room wasn't ready! The check in time starts at 3 pm. She then gives us another room on the 7th floor instead of the room on the 8th floor so as not to keep us waiting,. I checked with her if the view is as equally good since we booked a deluxe sea view room. She assured us it was. We went to the room and to our dismay, there was a common deck which could be accessed via a small gate by anyone! Furthermore, our view of the pool was blocked. I called the front desk to reflect our disappointment to them and told them that we'll wait for the room that wasn't ready. It was then they told us the room had been promised to another guest! We were shocked! First it wasn't ready, then it was promised to another guest! After much persistence, the room operator told us that we can have the room on the 8th floor but we have to wait til housekeeping gets it cleaned up. By the time we got into the room, it was already 5.40 pm. If they had allocated the room to us, they should have gotten it cleaned up before the checked in time at 3 pm. I find them very disorganised... It's very unpleasant to start off a staycation in such a manner..
- Official Description (provided by the hotel):
- Shangri-La's Rasa Sentosa Resort, Singapore's only beachfront resort, is situated at Sentosa Island. Far from the hustle and bustle of the city, yet close to major attractions like Orchard Road, Little India and Clarke Quay, the resort is conveniently linked to mainland Singapore by a causeway. It is next to numerous attractions including the Universal Studios, Underwater World and Dolphin Lagoon. The business district is a mere 15 minutes away by car. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Ctrip TA, Booking.com, Hotels.com, Cheap Tickets, Expedia, Agoda, Travelocity, TripOnline SA, Cancelon, Hotwire, HotelQuickly and Evoline ltd so you can book your Shangri-La's Rasa Sentosa Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Shangri-La`s Rasa Sentosa Hotel Sentosa Island
- Rasa Hotel Sentosa Island
- Shangri La Sentosa