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“3rd visit”

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Shangri-La's Rasa Sentosa Resort & Spa
Ranked #4 of 13 Hotels in Sentosa Island
Certificate of Excellence
Reviewed March 21, 2014

this was our third visit to the Shangri la and although its still a great hotel we noticed that now universal has arrived on sentosa it has got very busy with young families and breakfast can be a bit noisy with children but saying that it is still a nice place to stay and as always the staff are really friendly

  • Stayed: March 2014, traveled as a couple
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Thank Tony M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,827 - 1,833 of 3,739 reviews

Reviewed March 20, 2014

The hotel was great about assisting with transport from the airport to the hotel on short notice (less than 24 hours). The hotel is nicely tucked away at the edge of Sentosa island, which is conveniently connected by quick buses around the island (bus 1-3) and to Vivo City. The one main down point of the stay was a well established farm of ants that served as a welcoming committee upon arrival in the room. The hotel provides complimentary cookies which were being sampled by the ants immediately upon entering the room. The staff, after being informed of the ant situation did not offer to change rooms for us; they simply sprayed some disinfectant on the ants and swept away those who were not quick enough to run away. The ants were present for the rest of the stay despite all efforts on our part to keep the room spotless. I expect more from Shangri-La, and I was simply disappointed on this trip.

In general, this hotel is ideal for families given the close proximity of activities geared towards families; of course, minus the ants.

  • Stayed: March 2014
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Thank Philip T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 20, 2014

Positives:
Nice location on the beach. The room was large and comfortable. The pool was nice and there were plenty of loungers when we were there. Our son really enjoyed the kids club and there were plenty of activities to keep him busy. The front desk staff was very kind and helpful. We were allowed to check in upon arrival at 1000, which was a huge benefit.

Negatives:
The restaurants were overpriced, overcrowded and the staff was not attentive and at times rude. The poolside staff was not good and did not come by to take drink orders unless you walked to the bar and asked.

Overall the hotel experience was wonderful. I would have rated it as Excellent (5 star) if not for the poor experience with the food staff.

  • Stayed: January 2014, traveled with family
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Thank RONALD D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 20, 2014

Loved every bit of our stay in this hotel, especially my 3 year old son who just wouldn't come out of the kiddy pool. thank you for an exceptional stay. Each and every staff member was very courteous and would go the extra mile to serve you.

  • Stayed: March 2014, traveled with family
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Review collected in partnership with shangri-la.com
2  Thank Globetrotter1980-25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 20, 2014

Would you like to spend a nice time in a very crowded and busy city, keeping away from traffic, noise and, as much as possible, pollution? Well, this is the answer. Kind people will make you feel pampered by the seaside (or the pool), before going downtown, it's not far, for business, shopping or whatever you like. In the evening, when back home, dine and relax in one of the open-air restaurants: a wide choice with a fair price-quality ratio.

  • Stayed: March 2014, traveled as a couple
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Review collected in partnership with shangri-la.com
1  Thank Mauro F F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 19, 2014

The hotel is clean with a small but nice beach. People are friendly. The breakfast has a lot of difference choices (e.g. Western, Chinese and Indian, etc.). It is a good place for family and conferences.

  • Stayed: March 2014, traveled with family
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    • Rooms
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Thank Kan626
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 18, 2014

A fabulous hotel with excellent staff and facilities. Our welcome host, Mila , couldn't have been more welcoming or helpful, nothing was too much trouble. The breakfast buffet was amazing, catering to every taste and culture,also the provision for younger children with their own buffet area seemed very good. We dined at the hotel several times , which again was excellent, the " Cookout" evening buffet was very good value with a fabulous selection.
All the staff were very warm, courteous and helpful, with special thanks to Roger who couldn't do enough to help and make sure my husband, who was walking with a crutch, gott on and off the complimentary shuttle bus ok, and even arranged the buggy to the island bus stop.
Although we don't have young children, this hotel appears to be an excellent choice for families. Its close proximity to Siloso beach we also found to be a huge bonus, allowing us to enjoy the vibrancy of Singapore and then come back and relax and enjoy the wonderful pool and beach.
Little touches like the "Welcome" sweets, free bottled water, daily turn down service and then a "Bon Voyage" treat, all help to put this hotel and staff into a league of its own.
We had a wonderful stay and would love to return.

Stayed: March 2014, traveled with family
Thank Barry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La's Rasa Sentosa Resort & Spa

Address: 101 Siloso Road, Sentosa Island 098970, Singapore (Formerly Shangri-La's Rasa Sentosa Resort)
Location: Singapore > Sentosa Island
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 On the Beach Hotel in Sentosa Island
#4 Spa Hotel in Sentosa Island
#4 Luxury Hotel in Sentosa Island
Price Range: $278 - $451 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Rasa Sentosa Resort & Spa 5*
Number of rooms: 454
Official Description (provided by the hotel):
Shangri-La's Rasa Sentosa Resort, Singapore's only beachfront resort, is situated at Sentosa Island. Far from the hustle and bustle of the city, yet close to major attractions like Orchard Road, Little India and Clarke Quay, the resort is conveniently linked to mainland Singapore by a causeway. It is next to numerous attractions including the Universal Studios, Underwater World and Dolphin Lagoon. The business district is a mere 15 minutes away by car. ... more   less 
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Also Known As:
Shangri-La`s Rasa Sentosa Hotel Sentosa Island
Rasa Hotel Sentosa Island
Shangri La Sentosa

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