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“The Little Resort that Could....”

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Shangri-La's Rasa Sentosa Resort & Spa
Ranked #3 of 13 Hotels in Sentosa Island
Certificate of Excellence
Shenzhen
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“The Little Resort that Could....”
Reviewed February 5, 2014

We were at Rasa Sentosa over Lunar New Year 2014 and if this is how this resort performs during peak season.......we're in. It was really a 10/10 in terms of food, service, staff, Kid Club, pool.........the only things we can even think of to "critique" is we would have liked to have seen a canopy over part of the pool, for shade for the children at least, and the fruit at the buffet was rather unexciting. Of all the Kids Clubs my two (5 year olds) have been to, I'd say this was one of their favorites. Every morning around 10, they would all tromp off to the trapeze area, where they would learn "circus skills" and they even got to try the trapeze, safety belts and all. What a fantastic experience for kids.......my husband and I were there to see it firsthand, and we had zero concerns for safety. The Kids Club staff were a ton of fun and really made kids club time, or time around the pool, so enjoyable for so many children.

We initially felt a bit disappointed when we arrived, as the property does appear a bit dated and the view beyond the last point of land was of container ships and container docks, but once we experienced the fabulous buffets, (and I can't begin to say how much I am not a buffet person), fantastic service staff, the lovely pool area, the thoughtful landscaping and garden planning, and the management staff that are almost constantly present and interacting with guests........A++++ is my rating. And I don't give out A's all that often.

Bring your kids, rest and relax. It's a bit of money, but it really is worth it here.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
1 Thank ShenzhenSuperhero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SENGM1, General Manager at Shangri-La's Rasa Sentosa Resort & Spa, responded to this review, March 5, 2014
Dear ShenzhenSuperhero,

Thank you for your glowing review on Tripadvisor!

We are delighted to know that you and your family enjoyed your stay with us, especially our Cool Zone (kid's club), buffet meals at Silver Shell Cafe and service.

My team and I look forward to welcoming all of you back to our resort soon.

Yours sincerely,
Ben Bousnina
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,580 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (892)
Date | Rating
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
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English first
Dubai, United Arab Emirates
Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed February 4, 2014

A great beach location, good Italian restaurant on the beach and breakfast offering. The staff are all friendly and welcoming. We all had a great time there. We would recommend the hotel to anyone wanting to stay on Sentosa Island.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MorrisD996
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
54 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed February 4, 2014

We stayed at the resort for four nights together with the extended family celebrating an 80th birthday. The rooms were comfortable and clean. The service was hospitable. Buffet breakfast each morning has an excellent variety including food from different regions.
Our son has food allergies and the chef greeted us on the first day explaining the various ingredients. He especially made food for him in order to accommodate as he fully understood the risk of cross contamination.
The children had an enjoyable time at the pool which was quite large.
There is a complimentary shuttle service provided by the resort to VivoCity. A free bus also runs around Sentosa so the property is easily accessible.
The hotel also left a birthday cake as well as some sweet treats in the room. What a lovely gesture! Thank you.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lovegoodadvice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
1 review
Reviewed February 3, 2014

This is a great hotel for family. Full of activities during the CNY period dand the hotel is very generous, gracious and attentive in many areas making our stay very enjoyable. We will be back next year to celebrate CNY!

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Joankeh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SENGM1, General Manager at Shangri-La's Rasa Sentosa Resort & Spa, responded to this review, March 4, 2014
Dear Joankeh,

Thank you for choosing to stay with us during the Chinese New Year celebrations - as well as sharing your feedback on Tripadvisor.

We are delighted to know that you and your family enjoyed the activities and stay at our resort.

My team and I look forward to welcoming all of you back next year!

Yours sincerely,
Ben Bousnina
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Umhlanga Rocks, South Africa
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed February 2, 2014

Had an amazing time with my family. Lots to do with the kids. Convenient free shuttle that goes to the different attractions on Sentosa as well as to Vivo city. Staff are all friendly and helpful.
Perfect location!

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ShahistaMisra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SENGM1, General Manager at Shangri-La's Rasa Sentosa Resort & Spa, responded to this review, March 4, 2014
Dear ShahistaMisra,

Thank you for sharing your review on Tripadvisor.

I am glad to know that you and your family had an amazing time at our resort.

We hope to welcome all of you back again soon.

Yours sincerely,
Ben Bousnina
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
1 review
Reviewed February 2, 2014

Perfect location with great amenities and above all exceptional staff that only wants to leave an impressionable mark on visitors. We had an awesome vacation and will definitely be staying here on my next vacation to the East.


Room Tip: We stayed on the top floor in the Panoramic sea view room. Good room with great amenities and the ba...
See more room tips
  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Lucky M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SENGM1, General Manager at Shangri-La's Rasa Sentosa Resort & Spa, responded to this review, March 4, 2014
Dear Lucky M,

Greetings from Shangri-La's Rasa Sentosa Resort & Spa.

Thank you for your positive review on Tripadvisor.

We appreciate your comments and look forward to welcoming you back again soon.

Yours sincerely,
Ben Bousnina
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
England, United Kingdom
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed February 1, 2014

Just finished a fantastic stay at Shangri-La's Rasa Sentosa Resort. Easily one of the best family vacations that we have ever spent together. The activities available for children at the resort are endless. Our daughter loved the friendly staff at the kids club and the games movies and tree house.
The hotel also has water slides at the pool with qualified lifeguards on standby. I liked the way they played and joked with the children, the children found them great - but at the same time they were quick to make sure the kids followed all guidelines and safety was obviously their first priority.
I advise taking the 2 day fun pass - this was one day doing Sentosa activities and one day spent at Universal Studios. A great selection of activities were close to the hotel and universal studios was a free short bus ride away.
At night it was perfect walking down to the beach to a little pizza restaurant (part of the hotel but situated in the public area) which soon became our favourite spot to enjoy a tasty bite to eat and a beer close to the waters edge.

Ive not come across many hotels where literally every staff member goes out of their way to help you, but we found this here - and all were so polite and friendly!

The buffet for Chinese New Year was excellent and the variety of food was unbelievable. Again staff were so friendly and even made the effort to regularly come to our table to see how the food was and if their was anything else that they could provide for us.

A great stay at a perfect location! Will be back.

Stayed January 2014
Helpful?
Thank TravelJunkie20002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SENGM1, General Manager at Shangri-La's Rasa Sentosa Resort & Spa, responded to this review, March 4, 2014
Dear world-traveler400

Thank you for your positive review. Your compliments on our kids club, cuisine, and service are much appreciated.

We are thrilled to hear that you enjoyed your stay with us and all of us at Shangri-La's Rasa Sentosa Resort & Spa look forward to welcoming you back in the near future.

Yours sincerely,
Ben Bousnina
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shangri-La's Rasa Sentosa Resort & Spa

Property: Shangri-La's Rasa Sentosa Resort & Spa
Address: 101 Siloso Road, Sentosa Island 098970, Singapore (Formerly Shangri-La's Rasa Sentosa Resort)
Location: Singapore > Sentosa Island
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Luxury Hotel in Sentosa Island
#3 Spa Hotel in Sentosa Island
#3 On the Beach Hotel in Sentosa Island
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Shangri-La's Rasa Sentosa Resort & Spa 5*
Number of rooms: 454
Official Description (provided by the hotel):
Shangri-La's Rasa Sentosa Resort, Singapore's only beachfront resort, is situated at Sentosa Island. Far from the hustle and bustle of the city, yet close to major attractions like Orchard Road, Little India and Clarke Quay, the resort is conveniently linked to mainland Singapore by a causeway. It is next to numerous attractions including the Universal Studios, Underwater World and Dolphin Lagoon. The business district is a mere 15 minutes away by car. ... more   less 
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Also Known As:
Shangri-La`s Rasa Sentosa Hotel Sentosa Island
Rasa Hotel Sentosa Island
Shangri La Sentosa

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