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“Big Deception for a Shangri-la”

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Shangri-La's Rasa Sentosa Resort & Spa
Ranked #3 of 13 Hotels in Sentosa Island
Certificate of Excellence
Hong Kong, China
Level Contributor
81 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Big Deception for a Shangri-la”
Reviewed January 6, 2014

Room is clean and quiet.
Nice situation with the sea view.
We couldn't keep the windows open because of the monkeys.

The restaurant was terrible. Waiters didn't serve well in the restaurant .
Tables were not dressed between each client nor washed.
We wanted an" A la carte "to have a service and we didn't get it.
We had to ask for plates...as our "casserole" was served since 10 minutes .
The restaurant is clearly too noisy and it doesn't make our meals pleasant.
The restaurant is like a canteen...

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank vivitag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SENGM1, General Manager at Shangri-La's Rasa Sentosa Resort & Spa, responded to this review, January 10, 2014
Dear vivitag,

Thank you for sharing your feedback regarding your recent stay with us.

I am concerned about the service shortfall you experienced and as such, may I request that you contact me at ben.bousnina@shangri-la.com as I wish to address your concerns.

Yours sincerely,
Ben Bousnina
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (900)
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  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
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  • Indonesian first
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English first
Singapore
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 4, 2014 via mobile

Love this hotel! We will definitely be back with our family...
First of all it is Kids Friendly, it has kids programme on it's kids club! Toddler has it's own place to play (so they don't mix with the bigger boys), slides, huge pool, beach and etc! They also provide beach slippers for kids n adults. Yukata for kids as well n a stool in their bathroom... Kids definitely enjoy their day there which is full of activities! Their staff are all friendly and they are not calculative on the ck-in time (depends on high or low season off course). I do agree that they are not able to guarantee an inter-connecting room through email or phone as it is subject to availability upon check-in (well i guess it goes out to all hotels around the world). The only thing i wish they have is a separate Halal kitchen for muslims.

Stayed January 2014
Helpful?
Thank NiNa_ZaHiRaH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed January 4, 2014

Room toilet was not in working order,technician came a total of 3 times to get it working.
There was leftover food in minibar when we checked in.
During dinner,my fiance and I went to all the restaurants at 6.30pm only to be turned away by all the hotel restaurants stating that it was fully reserved.
We looked around the restaurant and there wasn't evena single guest the.Moreover, how cana hotel guest not be able to geta table for dinner at a hotel he or she is staying at?
On departure, while I was getting our vehicle,no one helped my fiance with our luggages and wheni pulled up at the lobby,all your staff did was stare whilei loaded up or luggages.Kudos to your staff!

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Jinsta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SENGM1, General Manager at Shangri-La's Rasa Sentosa Resort & Spa, responded to this review, January 10, 2014
Dear Jinsta,

Thank you for your feedback on TripAdvisor.

We are concerned about your recent stay experience with us, as such, may I request that you contact me at ben.bousnina@shangri-la.com so that I can have the opportunity to discuss these concerns further with you.

Yours sincerely,
Ben Bousnina
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
Level Contributor
47 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed January 3, 2014

This is by far the best hotel that i have ever stayed in! let's start at the beginning. The variety of food in the breakfast buffet is amazing with everything that you would expect in a 5 star breakfast.

The pool is nice and big with clean blue water and with three thrilling water slides in the kids pool to entertain the kids with. it is right next to the beach so you can get a deck chair and relax in the sun.

This is a truly amazing hotel and i think that whenever you are going to singapore, stay in this hotel.

Room Tip: If you are going during christmas- 1st Jan i would recommend staying at a room far, far away from th...
See more room tips
  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kirkwoodnicolas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, NSW
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed January 3, 2014

Shangri La Sentosa will not confirm interconnecting rooms for family bookings. I know, I tried both via email and on the phone.
Even though we were prepared to pay for two rooms to accommodate our family of 5 no one was prepared to guarantee that our 7 and 5 year old would be in the next room with a connecting door. For us this is a deal breaker and for what is promoted as the most family friendly hotel in Singapore it astounded and disappointed me that they could not secure this in our booking.
Sadly, we have had to look elsewhere. Fortunately this ridiculous policy isn't reflected with other quality hotels.

Stayed January 2014, traveled with family
Helpful?
3 Thank MeaganStafford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SENGM1, General Manager at Shangri-La's Rasa Sentosa Resort & Spa, responded to this review, January 10, 2014
Dear MeaganStafford,

Thank you for your feedback on TripAdvisor.

May I please request that you contact me at ben.bousnina@shangri-la.com as I wish to address your concerns.

Yours sincerely
Ben Bousnina
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed January 3, 2014

An excellent resort with nice see view. Close to the Siloso beach, so kids can play either at beach or in the swimming pool area. Slides for kids to enjoy their playtime.

Ice-cream cone everyday in the afternoon. Breakfast are excellent with lots of variety from different countries.

Right next to Fort Siloso and the Underwater World. So, you can visit dolphins right next door. Not close to the mono-rail, but shuttle bus can bring you to everywhere on the island as well as Volo City, the large shopping mall closest to the island.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Joseph M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
70 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed December 30, 2013

We are having a very relaxing time here. The staff are very attentive and pleased to assist. The rooms are well proportioned. Buffet breakfast included in our family package is truly filling with lots of variety and Aunty Lamb's (chef) French toast is amazing. Children have a kids club and there are family games organised around the pool and beach areas. The pool is huge with a toddler part, swimming area and a quieter end which is cordoned off. Many restaurants for all dining needs. Courtesy shuttle bus to Vivo City. The management are visible throughout the day, it's nice to see them wandering around comfortably talking with guests. Overall I would highly recommend for families with children and teenagers.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank BVABubbles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La's Rasa Sentosa Resort & Spa

Property: Shangri-La's Rasa Sentosa Resort & Spa
Address: 101 Siloso Road, Sentosa Island 098970, Singapore (Formerly Shangri-La's Rasa Sentosa Resort)
Location: Singapore > Sentosa Island
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Sentosa Island
#3 Luxury Hotel in Sentosa Island
#3 On the Beach Hotel in Sentosa Island
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Shangri-La's Rasa Sentosa Resort & Spa 5*
Number of rooms: 454
Official Description (provided by the hotel):
Shangri-La's Rasa Sentosa Resort, Singapore's only beachfront resort, is situated at Sentosa Island. Far from the hustle and bustle of the city, yet close to major attractions like Orchard Road, Little India and Clarke Quay, the resort is conveniently linked to mainland Singapore by a causeway. It is next to numerous attractions including the Universal Studios, Underwater World and Dolphin Lagoon. The business district is a mere 15 minutes away by car. ... more   less 
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Also Known As:
Shangri-La`s Rasa Sentosa Hotel Sentosa Island
Rasa Hotel Sentosa Island
Shangri La Sentosa

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