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“Fantastic time”

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Resorts World Sentosa - Festive Hotel
Ranked #10 of 13 Hotels in Sentosa Island
Reviewed July 14, 2014

I stayed here for one night as part of a quick overnight stay to Sentosa Island with my three children. We walked from Harbourfront across the boardwalk over to Sentosa... all very easy. Finding the Festive hotel from the boardwalk end of the island was a little more tricky (it took us about 35 minutes of walking, but good chance to explore what was around) but we finally found our way with the help of island staff.
Check in was straight forward and we were very impressed with the family room. The pool area especially was fantastic and had a true holiday feel. The rates to stay here are high, I paid just over $300SGD and one of the kids had to share a bed with me as for the family room there is a loft bed, a sofa bed and a large double. But all in all, a comfy nights sleep in a lovely hotel in a fantastic location.

  • Stayed: July 2014, traveled with family
    • Value
    • Rooms
    • Service
1  Thank melloCanberra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FestiveHotel, Manager at Resorts World Sentosa - Festive Hotel, responded to this reviewResponded July 15, 2014

Dear melloCanberra,

Greetings from Resorts World Sentosa – Festive Hotel!

Thank you for taking the time to share your experience on Trip advisor. We are delighted to know that you and your family had enjoyed the stay with us and I am very happy that our staff was able to create a memorable experience for you.

I certainly hope to welcome you back to the Festive Hotel again in the near future.

Yours Sincerely
The Manager, Festive Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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861 - 867 of 1,923 reviews

Reviewed July 11, 2014

Good budget hotel in busy part of town, If you are doing all the action on Sentosa Island with a family you will love the location , its an easy walk to Universal , water park and the other attractions on Sentosa which means a lot with tired kids at the end of a busy day, The resorts share there facilities and this was easy, we didn't spend a lot of time in the rooms so they were fine for what we needed. Had a very enjoyable 5 days on Sentosa.

Room Tip: All rooms appear to be the same, this is definitely a hotel you get the room for the location to spe...
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  • Stayed: July 2014, traveled with family
    • Value
    • Rooms
    • Service
1  Thank Trevor S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FestiveHotel, Manager at Resorts World Sentosa - Festive Hotel, responded to this reviewResponded July 13, 2014

Dear Trevor S,

Greetings from Resorts World Sentosa – Festive Hotel!

Thank you for taking the time to share your experience on Trip advisor. We are delighted to know that you and your family had enjoyed the stay with us.

We certainly hope to welcome you back to the Festive Hotel again in the near future.

Yours Sincerely,

The Manager
Festive Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 10, 2014 via mobile

Totally.disappointed with the room after check in. The photo show the family deluxe room . dun get decieved by it. it one of those casino hotel that u r expected.to.go.in the room for shower and sleep. That's all. Ridiculous Rates for Wifi . About S$45 for 24 hrs n onli up to devices. Pool towels fine at S$10 per piece if u never return. Borrow plates even want charge S$5 per plate. Totally ridiculous.

Stayed: July 2014, traveled with family
1  Thank Justin J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FestiveHotel, Manager at Resorts World Sentosa - Festive Hotel, responded to this reviewResponded July 13, 2014

Dear Justin J,

Thank you for choosing your stay with Festive Hotel. We truly appreciate the effort that you have taken to share your experiences with us. The service shortfalls mentioned in your review are of great concern to us and we regret to hear about inroom dining and internet issues.

Please allow us the opportunity to discuss these issues with you further. We can be contacted directly at festivehotel.dm@rswentosa.com

Thank you and we look forward to hearing from you.

Yours sincerely,

The Manager
Festive Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 10, 2014

My husband & I brought our 7 year old girl & 3 year old boy to Sentosa and stayed here for 3d2n . We got a family deluxe room with a loft bed. The hotel is a bit old but clean. The room decor was a bit loud ......red, black & really huge orchids.

The shower head was broken and we had to call for maintenance to come over to fix it. They responded very quickly and fixed it.

The loft bed was a favourite to my children but a nightmare to us because it was actually quite high up...the risk of falling over or tripping over while climbing up the steep ladder. Most of the time we had to put a chair to prevent our children from climbing up and down. So its a better choice for slightly older children.

They even have another sofa bed so this room can comfortably fit 2 adults + 3 children.

The distance from universal studio is a bit further away as compared to the rest of the hotels in Sentosa.

  • Stayed: June 2014, traveled with family
    • Value
    • Cleanliness
    • Service
1  Thank Irene K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FestiveHotel, Manager at Resorts World Sentosa - Festive Hotel, responded to this reviewResponded July 12, 2014

Dear Irene K,

Greetings from Resorts World Sentosa – Festive Hotel!

Thank you for taking the time to share your experience on Trip advisor. We are delighted to know that you and your family had enjoyed the stay with us.

We certainly hope to welcome you back to the Festive Hotel again in the near future.

Yours Sincerely,

The Manager
Festive Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 10, 2014 via mobile

This is our 3rd time stayed in Festive hotel but the service from the check in counter was poor this time. We choose festive hotel because the hotel has a spacious room especially when you're travelling with children. the hotel was near to USS and Malaysian food street.


But not recommended if you like to shop in singapore. better you find a downtown hotel near orchard road if you like to shop.

Stayed: July 2014
1  Thank chrystieutomo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FestiveHotel, Manager at Resorts World Sentosa - Festive Hotel, responded to this reviewResponded July 12, 2014

Dear Chrystieutomo,

Thank you for choosing your stay with Festive Hotel We are truly appreciative of the effort that you have taken to share your experiences with us. The service shortfalls mentioned in your review are of great concern to us and we regret to hear that there were some issues on your check in.

Please allow us the opportunity to discuss these issues with you further. We can be contacted directly at festivehotel.dm@rwsentosa.com

Thank you and we look forward to hearing from you.

Yours sincerely,

The Manager
Festive Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 10, 2014

We stayed in the family deluxe room which has a sofa bed and a loft bed that the kids loved although Inwouldnt recommend this to familiesvwith children 4 or under as they cannclimb up and down the loft bed which was not safe. The rooms are not huge but for a family of 4 we were quite comfortable. The hotel is walking distance to Universal Studios and all the attractions plus many many eateries. We will definately come back.

Room Tip: Ask for avroom close to the lift as it can be a long walk to the rooms.
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  • Stayed: January 2014, traveled with family
    • Location
    • Rooms
    • Service
Thank Return_flight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FestiveHotel, Manager at Resorts World Sentosa - Festive Hotel, responded to this reviewResponded July 12, 2014

Dear Return_flight,

Greetings from Resorts World Sentosa – Festive Hotel!

Thank you for taking the time to share your experience on Trip advisor. We are delighted to know that you and your family had enjoyed the stay with us.

We certainly hope to welcome you back to the Festive Hotel again in the near future.

Yours Sincerely,

The Manager
Festive Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 10, 2014

This hotel has an excellent location and classy look to it.
Unfortunately the service I have experienced was lousy for the considerable amount of money paid. Firstly on three days I had to request to have my room cleaned. On each day I asked more than once for this to happen.
Ordered room device one night. Not only did it take nearly one and a half hours to arrive but the chips were cold and soggy and my burger patty was raw in the middle. Also the ingredients didn't match the menu. Not good if you have an allergy to anything! In my case egg!
You cannot get breakfast before 7.30am and even then you have to go to the hotel next door. Had to line up for 15 minutes to get a table.
Definitely not value for money!

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Lamby1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FestiveHotel, Manager at Resorts World Sentosa - Festive Hotel, responded to this reviewResponded July 12, 2014

Dear Lamby1968,

We appreciate you taking the time to complete a review of Festive Hotel and regret to learn that we were unable to meet your expectations.
We apologize for the negative experiences you have encountered during your stay, and would like you to know that this is certainly not the standard of service our team strives to achieve. We regret to hear that your food orders thru our inroom dining got delayed and also other issues with our housekeeping.

We have also dropped you a private message and would like to obtain more details about your stay so that we can address these issues directly and prevent future recurrence.

Thank you once again for your review and we look forward to hearing from you soon.

Yours sincerely,

The Manager
Festive Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Resorts World Sentosa - Festive Hotel

Address: 8 Sentosa Gateway Resorts World Sentosa, Sentosa Island 098269, Singapore
Phone Number:
Location: Singapore > Sentosa Island
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 13 Hotels in Sentosa Island
Price Range: $173 - $380 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Resorts World Sentosa - Festive Hotel 5*
Number of rooms: 447
Official Description (provided by the hotel):
Exuberant yet relaxing, and brimming with family and child-friendly facilities, Festive Hotel makes for the ideal family getaway. The Deluxe Family King room comes complete with a sofa bed and a loft bed to comfortably accommodate a family of four. For some splashing good time, make your way to the hotel pool. While the little ones have a blast at the separate kids' pool and wet play area, adults can relax by the poolside cabanas. For more family entertainment, Universal Studios Singapore®, S.E.A. Aquarium™ and Adventure Cove Waterpark™ are just minutes away. ... more   less 
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