Stayed in the Family Deluxe room that comes with a King-size bed, a loft bed and a sofa bed from 13 - 16 Feb 2014. Was deceived by the pictures that looks huge. Trust me, it is not. Definitely not value for money. In the website, it says that the sofa bed will fit for 2 person, but in actual fact, 2 kids is more likely. But I don't care, since there's only my wife, my kid and me staying there. The room amenities was not checked properly. There were 2 bottles of body wash dispenser, but no shampoo. Water pressure is low, but that is excusable, since they were trying to reduce water wastage. A call to the front desk, and they will get it fix for you by removing the the tap filter cover.
One thing I was not happy of is that the room is rather dimly-lit. There is supposed to be lights on the ceiling around the round design above the bed, but the light is fused I believe. I called 3 times to get them to fix it, and even talked to 2 front desk staff about it. Every time, they promised they will send someone to get it fixed. But until the day I checked out, it was still not fixed. I wrote a complain in the feedback form. Upon my checkout, the Front Desk Manager (I believe) came and spoke to me about it. He apologised, but his excuse was that the staff may have misunderstood it thinking that it was the bed side light. That's a very bad excuse. Bed side and ceiling lights are not even near when it comes to pronounciation and pronunciation. Is their English THAT bad? I doubt so. Cos I spoke to a few of the front office officers, and they speak pretty well. But anyhow, I didn't want to argue, since I'm already leaving.
The staff were very courteous and friendly though, right from the front office to the housekeeping. Always greet you with a smile.
The breakfast spread is good and nice. The Asian Deli at the Festive Hotel lobby is value for money.
- Official Description (provided by the hotel):
- Exuberant yet relaxing, and brimming with family and child-friendly facilities, Festive Hotel makes for the ideal family getaway. The Deluxe Family King room comes complete with a sofa bed and a loft bed to comfortably accommodate a family of four. For some splashing good time, make your way to the hotel pool. While the little ones have a blast at the separate kids' pool and wet play area, adults can relax by the poolside cabanas. For more family entertainment, Universal Studios Singapore®, S.E.A. Aquarium™ and Adventure Cove Waterpark™ are just minutes away. ... more less
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