We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“dreadful”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Resorts World Sentosa - Festive Hotel
Ranked #11 of 13 Hotels in Sentosa Island
Level Contributor
60 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“dreadful”
Reviewed February 5, 2014

Where do i start, we were so looking forward to this holiday and it just didnt happen, the hotel is awful, the most Impersonal place ive ever been .0nce you check in you dont see or hear from anyone no smiles no nothing. We stood for 15 mins to check in after our flight and had to stand there while the only girl was having a conversation with someone about their phone it was unreal no eye contact or a smile i will be with you in 5 mins just nothing like we wernt even there.Then we get to our family deluxe room , i can tell u there was nothing deluxe about it, the loft bed was big enough for only one kid , its very skinny so is the sofa bed if you could call ity that it needed to be sent to the tip it was old it stank and it was hard on one side and soft on the other and didnt even really fit in the area where it was supposed to roll out we had to stand on i t to get it flat it was stained and just awful and there was no linen provided even though they new we had 2 children the linen and on the loft bed was dreadful needs replacing its old and smelly .There was only 1 pillow each on the main bed so i called up for 4 more as the kids needed one also the pillow on the loft bed was a cot pillow ( stupid they knew our kids were 11 and 12 , so i make the call and m told only 1 extra pillow per room is allowed i couldnt believe it, i said to the girl u must be joking we have paid $4500 for this awful room and i cant get extra pillows ,i just insisted politely and in like 1 hour they brought me only 2 pillows so i had to call again also only 3 towels sets were provided for a room with 4 people staying in it , like they think the kids can just share one cause they are only kids unbelievable . The carpet smells and needs replacing ,the bathroom OMG, a black plastic office bin with a black plastic bag in it , dreadful orange and white shower curtain that does nothing the water leaks everywhere , black mould all around the shower just appalling really they have tried to hide it with thick awful selastic all around the edges of the bath, there is a non slip bath mattin the bath i lifted it up and all this black mouldy goo just came of it it terrible , on our second day there our room had not been cleaned properly when we came back from a day out only the main bed had been made , i called house keeping to my shock they did come straight away , when the head of house keeping came into the room i showed him that the beds were not made only the main one the bathroom had not been done i showed him all the mould he didnt really seem to amazed but got someone to clean it not good enough for the money paid at all very disappointed and to top it off the hotel charge $15.00 australian for a corona , room service expensive and not a good choice , breakfast buffet very average not hot at all no egg bar only fried and i asked the chef to cook me a poached egg he flat out rudely said no , so would i go back no way , stay in city and get a taxi only 18,00 to Sentosa and back , beware universals main roller coaster is not going , which makes it not worth the money to go as the other coaster are smaller my kids were very disappointed ,

Room Tip: dont stay in the deluxe family room
See more room tips
  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Clint T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FestiveHotel, Manager at Resorts World Sentosa - Festive Hotel, responded to this review, February 7, 2014
Dear Clint T,

Thank you for taking the time to share your feedback and we regret to learn about some of the challenges experienced during your recent stay with us at Festive Hotel.

We have dropped you a private message and would like to obtain more details about your stay in order to address these issues directly and prevent future recurrence.

Thank you once again for your review and we look forward to hearing from you soon.

The Manager, Festive Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,857 reviews from our community

Traveler rating
    364
    683
    507
    196
    107
See reviews for
1,340
153
15
39
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (404)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • Hebrew first
  • Indonesian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Singapore, Singapore
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 5, 2014

I stayed one night at the hotel in a family room. I do not recommend the loft bed for small children as the beds are very high and the ladder is steep. The service and amenities of the hotel are average. The hotel is part of Resort World and hence traveling around the island is convenient ( Sentosa isn't big to start with) . I can't say much more of the hotel as the stay is pretty forgettable.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jt089089
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FestiveHotel, Manager at Resorts World Sentosa - Festive Hotel, responded to this review, February 10, 2014
Dear Jt089089,

Greetings from Resorts World Sentosa – Festive Hotel!

Thank you for taking the time to share your experience on Trip advisor.
We certainly hope to welcome you back to the Festive Hotel again in the near future.

Manager
Festive Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 4, 2014

We have just returned from a very pleasant stay at the Festive Hotel. We stayed for 7 nights in a Deluxe Family King Room and it perfectly accommodated 2 adults and 2 children. The kids loved the loft bed. We had no issues with cleanliness of the rooms and we are pretty fussy. Our room was cleaned before 10am every day and we were given plenty of clean towels and bottled water. We had requested a non smoking, pool view room which is exactly what we got. We also requested a late check out on our last day which the check in staff were happy to provide. The hotel is in a great location for all of the attractions on Sentosa and the free monorail passes were a great bonus. I would have no hesitation in recommending this hotel to family/friends and clients. A great option if you are a family with young children.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank 819Perth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FestiveHotel, Manager at Resorts World Sentosa - Festive Hotel, responded to this review, February 6, 2014
Dear 819Perth,

Greetings from Resorts World Sentosa – Festive Hotel!

Thank you for taking the time to share your experience on Trip advisor. We are delighted to know that you and your family had enjoyed the stay with us and I am very happy that our staff was able to create a memorable experience for you.

I certainly hope to welcome you back to the Festive Hotel again in the near future.

Manager
Festive Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 4, 2014 via mobile

I have wanted to leave the rating as 'unrated' for now till my stay is over but unable to. As such, have left it as average for now.

I have booked a room with Festive hotel during the month of Feb and would like to get in touch with Mr Chow to make some arrangement. Kindly contact me.

Thank you.

Stayed February 2014
Helpful?
1 Thank travel_loving_it
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FestiveHotel, Manager at Resorts World Sentosa - Festive Hotel, responded to this review, February 10, 2014
Dear Mr. Chin,

Thank you for taking the time to share your feedback. We have dropped you a private message and would like to obtain more details about your stay in order to address these issues directly and prevent future recurrence.

Thank you once again for your review and we look forward to hearing from you soon.

Manager
Festive Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
61 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed February 2, 2014 via mobile

Checked in with the family for the weekend and it was a pleasant experience overall.

Service was good and the staff generally warm.

Room was large and spacious and is great for the family.

Location was near attractions at Resorts World including the casino, universal studios, good court and more.

Having tried Michael Hotel, this is better suited for the family.

Stayed February 2014
Helpful?
1 Thank bryan288
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FestiveHotel, Manager at Resorts World Sentosa - Festive Hotel, responded to this review, February 3, 2014
Dear bryan288,

Greetings from Resorts World Sentosa – Festive Hotel!

Thank you for taking the time to share your experience on Trip advisor. We are delighted to know that you and your family had enjoyed the stay with us and I am very happy that you have a memorable experience with us.

I certainly hope to welcome you back to the Festive Hotel again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Darwin, Australia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 31, 2014

Just tried to book a DELUXE FAMILY KING room for my family of 5 (2 adults and 3 children) We were advised on booking..that the hotel will take no responsibility for the 5yr old, and that our $4,500 booking will be at the discretion of the check in person as to whether our third child (5yr old) could stay in the room, upon check-in in September 2014! So our pre-paid fate would lay in the hands of someone at check-in.. I would only hope they woke up on the right side of the bed the day we checked in!!
The DELUXE FAMILY KING room boasts a king bed, loft bunk AND a fold out sofa bed! enough room to sleep 2 adults and 3 children!
You just lost a customer FESTIVE! Will never try and stay here again.. you passed up a $4,500 booking because WHY?? Just keep in mind FAMILIES, you must only have 2 children or less to stay here! Terrible, Terrible customer service!!
I am happy to let you know FESTIVE, that we just locked in a $5,300 booking elsewhere!!

  • Stayed January 2014, traveled with family
    • Service
Helpful?
4 Thank Rennie5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FestiveHotel, Manager at Resorts World Sentosa - Festive Hotel, responded to this review, February 1, 2014
Dear Rennie5 ,

Thank you for taking the time to share your feedback and we regret to learn about some of the challenges experienced during your recent reservation with us.

We have dropped you a private message and would like to obtain more details in order to address these issues directly and prevent future recurrence.

Thank you once again for your review and we look forward to hearing from you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Sentosa Island hotels

Singapore, Singapore
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 30, 2014

during a planned short family outing last week, my brother booked for my family a thre e days stay in festive family hotel in sentosa island off singapore.when we arrived at the hotel lobby ,we were pleasantly greeted and were promptly chcked in .once in the room my kids were delighted to see bunker-like bed.they just ran uo and down the bed the whole afternoon.the hotel was easily accessed to universal studio and a number of eateries.we enjoyed the whole trip throughout.

Room Tip: ask for a family room
See more room tips
  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FestiveHotel, Manager at Resorts World Sentosa - Festive Hotel, responded to this review, January 31, 2014
Dear Lim S,

Greetings from Resorts World Sentosa – Festive Hotel!

Thank you for taking the time to share your experience on Trip advisor. We are delighted to know that you and your family had enjoyed the stay with us and I am very happy that our staff was able to create a memorable experience for you.

I certainly hope to welcome you back to the Festive Hotel again in the near future.

Manager
Festive Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Sentosa Island hotels
0.1 mi away
Hard Rock Hotel Singapore
Hard Rock Hotel Singapore
#10 of 13 in Sentosa Island
1,998 reviews
0.2 mi away
Resorts World Sentosa - Equarius Hotel
0.6 mi away
Shangri-La's Rasa Sentosa Resort & Spa
Show Prices
Show Prices
Show Prices
0.9 mi away
Sofitel Singapore Sentosa Resort & Spa
1.7 mi away
W Singapore Sentosa Cove
W Singapore Sentosa Cove
#4 of 13 in Sentosa Island
1,835 reviews
0.1 mi away
Resorts World Sentosa - Hotel Michael
Show Prices
Show Prices
Show Prices

Been to Resorts World Sentosa - Festive Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Resorts World Sentosa - Festive Hotel

Property: Resorts World Sentosa - Festive Hotel
Address: 8 Sentosa Gateway Resorts World Sentosa, Sentosa Island 098269, Singapore
Phone Number:
Location: Singapore > Sentosa Island
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 13 Hotels in Sentosa Island
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Resorts World Sentosa - Festive Hotel 5*
Number of rooms: 447
Official Description (provided by the hotel):
Exuberant yet relaxing, and brimming with family and child-friendly facilities, Festive Hotel makes for the ideal family getaway. The Deluxe Family King room comes complete with a sofa bed and a loft bed to comfortably accommodate a family of four. For some splashing good time, make your way to the hotel pool. While the little ones have a blast at the separate kids' pool and wet play area, adults can relax by the poolside cabanas. For more family entertainment, Universal Studios Singapore®, S.E.A. Aquarium™ and Adventure Cove Waterpark™ are just minutes away. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Agoda, Expedia, Booking.com, Orbitz, Asiatravel.com Holdings, Hotels.com, Ctrip TA, Travelocity, TripOnline SA, Cancelon, Evoline ltd, getaroom.com, Priceline and HotelQuickly so you can book your Resorts World Sentosa - Festive Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing