Where do i start, we were so looking forward to this holiday and it just didnt happen, the hotel is awful, the most Impersonal place ive ever been .0nce you check in you dont see or hear from anyone no smiles no nothing. We stood for 15 mins to check in after our flight and had to stand there while the only girl was having a conversation with someone about their phone it was unreal no eye contact or a smile i will be with you in 5 mins just nothing like we wernt even there.Then we get to our family deluxe room , i can tell u there was nothing deluxe about it, the loft bed was big enough for only one kid , its very skinny so is the sofa bed if you could call ity that it needed to be sent to the tip it was old it stank and it was hard on one side and soft on the other and didnt even really fit in the area where it was supposed to roll out we had to stand on i t to get it flat it was stained and just awful and there was no linen provided even though they new we had 2 children the linen and on the loft bed was dreadful needs replacing its old and smelly .There was only 1 pillow each on the main bed so i called up for 4 more as the kids needed one also the pillow on the loft bed was a cot pillow ( stupid they knew our kids were 11 and 12 , so i make the call and m told only 1 extra pillow per room is allowed i couldnt believe it, i said to the girl u must be joking we have paid $4500 for this awful room and i cant get extra pillows ,i just insisted politely and in like 1 hour they brought me only 2 pillows so i had to call again also only 3 towels sets were provided for a room with 4 people staying in it , like they think the kids can just share one cause they are only kids unbelievable . The carpet smells and needs replacing ,the bathroom OMG, a black plastic office bin with a black plastic bag in it , dreadful orange and white shower curtain that does nothing the water leaks everywhere , black mould all around the shower just appalling really they have tried to hide it with thick awful selastic all around the edges of the bath, there is a non slip bath mattin the bath i lifted it up and all this black mouldy goo just came of it it terrible , on our second day there our room had not been cleaned properly when we came back from a day out only the main bed had been made , i called house keeping to my shock they did come straight away , when the head of house keeping came into the room i showed him that the beds were not made only the main one the bathroom had not been done i showed him all the mould he didnt really seem to amazed but got someone to clean it not good enough for the money paid at all very disappointed and to top it off the hotel charge $15.00 australian for a corona , room service expensive and not a good choice , breakfast buffet very average not hot at all no egg bar only fried and i asked the chef to cook me a poached egg he flat out rudely said no , so would i go back no way , stay in city and get a taxi only 18,00 to Sentosa and back , beware universals main roller coaster is not going , which makes it not worth the money to go as the other coaster are smaller my kids were very disappointed ,
- Official Description (provided by the hotel):
- Exuberant yet relaxing, and brimming with family and child-friendly facilities, Festive Hotel makes for the ideal family getaway. The Deluxe Family King room comes complete with a sofa bed and a loft bed to comfortably accommodate a family of four. For some splashing good time, make your way to the hotel pool. While the little ones have a blast at the separate kids' pool and wet play area, adults can relax by the poolside cabanas. For more family entertainment, Universal Studios Singapore®, S.E.A. Aquarium™ and Adventure Cove Waterpark™ are just minutes away. ... more less
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