Seriously one of the worst hotel in Singapore
The staff are not trained properly released to front office to disappoint guests.
How could you even serve international travellers when you even mis handled your regular players?
Blue staff with blue uniform didnt have a smile to greet the guests upon check in, didnt bother to check the details with reservations and tried to charge extra when we arrive.
Smiling bitterly black uniform staff offered to check, blue uniform staff did a bad body language obviously no apology or anything.
I do understand there is a freeze in foreign manpower quota , shortage of workers deployed.... But hotel should train all the niche and limited workers and not allow them to behave in such an unprofessional manner!
I am very sure I am not the only person that had to go through these!
- Official Description (provided by the hotel):
- Exuberant yet relaxing, and brimming with family and child-friendly facilities, Festive Hotel makes for the ideal family getaway. The Deluxe Family King room comes complete with a sofa bed and a loft bed to comfortably accommodate a family of four. For some splashing good time, make your way to the hotel pool. While the little ones have a blast at the separate kids' pool and wet play area, adults can relax by the poolside cabanas. For more family entertainment, Universal Studios Singapore®, S.E.A. Aquarium™ and Adventure Cove Waterpark™ are just minutes away. ... more less
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