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Resorts World Sentosa - Festive Hotel
Ranked #11 of 13 Hotels in Sentosa Island
Reviewed December 2, 2013

Me & my hubby went to Singapore on 7 - 9 November 2013. We went there coz I need to sit for an exam (near Tanjong Pagar area). We arrived at the hotel at about 7++pm. The hotel looks nice & fancy but nothing really special about it.
I went to the front desk to check-in. There's a girl by the name of Stella. She attend to me. She was very polite. She even bother to help me get the right route to the destination of my exam place along with a map, and wished me good luck for my exam.
The rest of the stay was a breeze.
Location wise, it was a strategic place to stay, considering how near the Universal Studios and other island attractions with the hotel. Hotel Michael was nearer though. To go out from the Sentosa Island also was very easy. We just took the Sentosa Express (it's a train) and go to Vivo City Mall. Please make sure that you get the free ticket for that during check-in or you have to pay $4 each time you want to go back to the island. From the mall, go to the Harbour Front station and you can get connected to almost anywhere in Singapore.
One thing that we regret was for not bringing our 5 year daughter along with us on this trip. The room was spacious, with a queen or king bed and even have a bunker bed (but it was quite high and the stairs was steep) and a big sofa bed. The basic amenities were kettle with tea/coffee making facilities and condiments (tea, nescafe, milo, sugar, creamer), iron with ironing board, hair dryer, shampoo, soap, tooth brush, tooth paste, slippers, towels, bathrobe, etc.
Meals: You can choose to eat in either Hard Rock Hotel or Hotel Michael. You can just walk, it's nearby.
Turn-down point: No free wifi, limited/no free movie channels
Check-out: You can check-out early and enjoy your day at the attractions. Just leave your bag with the concierge, but don't forget to get your tickets.

  • Stayed: November 2013, traveled as a couple
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Thank shhussein
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FestiveHotel, Manager at Resorts World Sentosa - Festive Hotel, responded to this reviewResponded December 5, 2013

Dear shhussein ,

Greetings from Resorts World Sentosa – Festive Hotel!

Thank you for taking the time to share your experience on Trip advisor. We are delighted to know that you and your family had enjoyed the stay with us and I am very happy that our staff was able to create a memorable experience for you.

I certainly hope to welcome you back to the Festive Hotel again in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,047 - 1,053 of 1,899 reviews

Reviewed December 2, 2013

We booked 5 nights at the Festive Resort on Sentosa and were so glad we did. It was the best location for our family of 4 to holiday in Singapore. The hotel is similar standard to the Disney hotel we stayed at in HK. The rooms go on forever down long hallsways. The lobby is usually busy but there was no shortage of friendly and helpful staff. We had a family room which was perfect for us. There was a queen bed as well as a raised bunk with a padded roof that our 6 year old loved. Our 4 year old slept on the fold out sofa bed down below and was quite comfortable. The rooms were dim and cool. There was a flat screen tv with kids cartoons channels.Heaps of space and a big modern bathroom with all amenities provided. The kids enjoyed their free kids pack on check in. We also loved watching the cable cars and fireworks from the balcony at night. The bed was very comfortable and no complaints about the furniture.
The location of this hotel is excellent. There is a designer shopping arcade downstairs next to the lobby. This leads down to the casino and out onto the festive walk. The festive walk is a huge collection of restaurants including chinese, japanese, western etc even a bakery and toast box, Mcdonalds and McCafe etc..We later discovered a KFC behind the hotel too. There are 7 eleven store everywhere. The walk is covered so you are protected from the rain. It leads to Universal Studios and the famous globe of the world and also to the SEA Aquarium. We especially loved visiting the Chocolate World store of Hersheys chocolate and Candylicious. The popcorn store was also very popular. Staying on Sentosa also gave us access to all the other facilities. Werode the chair lift and luge, went on the segways and in the Merlion. We also visited the Port of Lost Wonder water park. So much to see and do!
CONS: Paying ridiculous prices to watch movies on the TV so BYO, room service charges were expensive so we ate out on the festive walk for much less. The water in our room 529 (not sure about other rooms) ours was stinky like bore water. Hard to shower in that!
Overall would stay there again for sure!

  • Stayed: November 2013, traveled with family
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1  Thank redroch_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 28, 2013

This hotel is great for families with the deluxe room easily catering for the kids with the bunk bed and sofa. The hotel is on Sentosa Island so you have all of the attractions such as adventure cove and universal studios at your doorstep. The pool is great and it wasn't overly crowded when we were there. Getting on and off the island is easy with the monorail delivering you to Harbour Town and the Singpore subway. The staff at the hotel were extremely helpful with the concierge offering advice on which rides to take first and last at universal studios. Only minor gripe was we had to get housekeeping to get some bedding for the sofa bed and additional towels a few times which they did fairly quickly. The kids loved the location.

  • Stayed: November 2013, traveled with family
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4  Thank Mang0cat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FestiveHotel, Manager at Resorts World Sentosa - Festive Hotel, responded to this reviewResponded December 5, 2013

Dear Mang0cat,

Greetings from Resorts World Sentosa – Festive Hotel!

Thank you for taking the time to share your experience on Trip advisor. We are delighted to know that you and your family had enjoyed the stay with us and I am very happy that our staff was able to create a memorable experience for you.

I certainly hope to welcome you back to the Festive Hotel again in the near future.

,

Greetings from Resorts World Sentosa – Festive Hotel!

Thank you for taking the time to share your experience on Trip advisor. We are delighted to know that you and your family had enjoyed the stay with us and I am very happy that our staff was able to create a memorable experience for you.

I certainly hope to welcome you back to the Festive Hotel again in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 27, 2013

Booked a Deluxe King for my family of 4 -- 2A2C. Given a room on 8th floor. Newly renovated, spacious and clean. The sofa bed stated in hotel booking sites referred to the old rooms and you need to pay $60 one-time charge for hotel to set it up, over and above what you have already paid for the room. New Deluxe rooms do not have sofa beds, neither can a rollaway bed be accommodated.

The pools were ok, prefer those at Hardrock Hotel. Will stay here again if rates are favourable.

Stayed: November 2013, traveled with family
1  Thank LY72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 27, 2013

Recently visited Singapore for the sole purpose of visiting Universal Studios with the kids. We booked a studio room which was ok. Queensize bed for us, one bunk and a fold out sofa. Romm was a bit tired and the sofa uncomfortable. The staff do not make the bed up on the sofa and only supply one sheet and pilliow. You can request an blanket etc but they will charge if you want bed made up.
The room was tired but believe renovations are in progress. The renovations were a bit noisy in day time if you are in the room. The room was tidy and suited our needs being there for only 2 days, it was easy to get transport to and from airport at around $50 each way. This hotel is a 5 minute walk to Universal and lots of food outlets. The hotel does give you free monorail tickets to vist either parts of the island and Vivo shopping centre. The concierge was exceptional to assist with tickets for the studios and arranging transport to the airport.

  • Stayed: October 2013, traveled with family
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1  Thank Junkyard17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 27, 2013

This hotel is perfect for families.
I thoroughly researched trying to find a Singapore hotel in a convenient location that accommodated a family of 4 (we didn't want to have 2 adjoining rooms as our children are young and the cost was exorbitant).
I found a good deal on this hotel which included 2 nights accommodation and tickets to universal studios and SEA. So I booked 2 of the packages through 2 different companies so I received 5 nights a condition and double the tickets. So it was great value and allowed us to spend 2 half days at universal studios whichever was less exhausting and less busy as we voided the busy peak period in the middle of the day. This hotel in certainly not worth the rack rate. But value can be found on some websites. One of the deals I booked through asiatravel.com. I was a bit nervous about them because I hadn't heard of them and their deal was so cheap. But everything went very smooth and their communication was faultless.
I know most people say on this forum not to stay on sentosa. But for families, I think it makes sense. I found that we planned to spend an equal amount of days on sentosa, the zoo and the city centre. It seemed the zoo took a similar amount of time to get to from the city or Sentosa. So, it was not more travel staying at Sentosa over the city. It was more affordable. You still have tonnes of restaurants to choose from. And we didn't have to travel back to the city late at night after watching the free night shows on Sentosa.
As to the room, there is a little divider between the main bedroom and the bunk so it felt like there was a little bit of privacy. A cot also fits under the bunk. The bunk steps are steep and high so if you have a toddler, they need to be old enough to listen to a direction to not come down on their own.
The room was in nicely decorated and clean and didn't smell as some reviews have said.
We didn't use the pool as it was nicer at the Hard Rock Cafe. Hotel guests are allowed to use that pool so we headed there instead.
Breakfast was excellent - tonnes of variety.
You do end up doing a lot of walking at this hotel. The corridors are quite long. And to walk to the resorts world sentosa shopping area you have to walk the long way round. Even so, your walking through shops so it's a nice 10 minute walk to all the attractions.
Hotel staff organised maxi taxis for us. It cost $60 flat rate one way for an 11 sweater mini bus to take us to the zoo or the city centre.

Stayed: May 2013, traveled with family
2  Thank DebDeb07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FestiveHotel, Manager at Resorts World Sentosa - Festive Hotel, responded to this reviewResponded December 5, 2013

Dear DebDeb07,

Greetings from Resorts World Sentosa – Festive Hotel!

Thank you for taking the time to share your experience on Trip advisor. We are delighted to know that you and your family had enjoyed the stay with us and I am very happy that our staff was able to create a memorable experience for you.

I certainly hope to welcome you back to the Festive Hotel again in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 26, 2013

We stayed for 2 nights as we were here to enjoy what the Universal Studios has to offer. It has a good location and great staff. The hotel is spacious enough for four of us with my eldest son enjoying the loft bed. The room was spacious but with a hint of musty smell. However my only grouse was the distance to the lift. We were allocated to the room at almost at the very end of the corridor and walking to the lift seems forever especially when you forgot something and has to go up to the room to get it. Hotel this size and spread should have more than one area for lift access. Our room was including breakfast and we had the option of having our breakfast at the Hard Rock which has a nice spread. Access to transportation was easy and we opted for Taxis rather than the rail for family group. Otherwise if alone I would opt for the efficient MRT. Overall this was a very enjoyable and fun trip to the Universal Studio for the family. The hotel gave us the easy vicinity of the Studio and a good place to freshen up, breakfast, rest and sleep.

Room Tip: Ask for a room nearest to the lift unless you don't mind walking quite a distance to the lift.
  • Stayed: November 2013, traveled with family
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1  Thank Nollan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Resorts World Sentosa - Festive Hotel

Address: 8 Sentosa Gateway Resorts World Sentosa, Sentosa Island 098269, Singapore
Phone Number:
Location: Singapore > Sentosa Island
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 13 Hotels in Sentosa Island
Price Range: $170 - $383 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Resorts World Sentosa - Festive Hotel 5*
Number of rooms: 447
Official Description (provided by the hotel):
Exuberant yet relaxing, and brimming with family and child-friendly facilities, Festive Hotel makes for the ideal family getaway. The Deluxe Family King room comes complete with a sofa bed and a loft bed to comfortably accommodate a family of four. For some splashing good time, make your way to the hotel pool. While the little ones have a blast at the separate kids' pool and wet play area, adults can relax by the poolside cabanas. For more family entertainment, Universal Studios Singapore®, S.E.A. Aquarium™ and Adventure Cove Waterpark™ are just minutes away. ... more   less 
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