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“Very good family hotel in Sentosa - but rental for cutlery I have heard for first time”

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Resorts World Sentosa - Festive Hotel
Ranked #10 of 13 Hotels in Sentosa Island
Reviewed September 28, 2011

We got connecting rooms and that made space for as much as 8 people to stay in two rooms (if you want it that way). The loft bed is really thoughtful and the sofabed is equally spacious. But I was shocked to hear that they charge rental for cutlery to be sent in your room. They dont even have glasses in room. A little too expensive considering such things.

  • Stayed: September 2011, traveled with family
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1  Thank gnarang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed September 27, 2011

Spent a night there as a family with one toddler together with some other families. Among the hotels within Resorts World Sentosa, this one was supposed to be the most family-oriented one. The service from staff was good, efficient check-in and they were observant when they overheard us wondering which way to go and was quick to offer help. Food at the breakfast buffet was quite a large spread though I think while we were there, the staff were a little overwhelmed and turnover of tables and service was a little slow. The pool's ok, but the Hard Rock Hotel one has a faux sand beach which would be more fun for the kids.

The rooms were what really let us down. Glass door to the balcony was faulty. The tiles in the bathroom had dried white droplets on them (toothpaste?) and there was mould on the ceiling. The loft bed (too high and steep for a toddler, more for older kids) and sofa bed (stained) area were the most dusty (meaning the rest of the areas weren't quite up to scratch either). All the toiletries come from dispenser bottles and the corridor sometimes smelled of smoke. Not quite acceptable for a not-that-old 5--star hotel.

There are few cabs stopping in front of the ground-level entrance of the hotel, most go underground level where the shuttle bus stops and cab stands are at Festival Grand. This can be quite a distance from the hotel. However, to access Universal Studios, this is one of the nearer hotels.

  • Stayed: September 2011, traveled with family
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Thank junara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 24, 2011

Location:
- Very near Universal Studios!

Rooms:
- Very comfy Simmons bed-yes I checked :)
- Lots of pillows
- Nice Balcony
- Loft Bed good for children or 1 adult (height up to 170cm)
- Sofa bed

Breakfast:
- not very good spread, just the usual: Egg Station, pancakes, waffles, Chinese congee, fried noodles, pastry section, salad - smoked salmon, fruits etc.

  • Stayed: September 2011
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Thank Pinky T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 24, 2011

Clean room, comfy bed, lots of ice cubes from machine at common corridor. Staff are friendly and aircon temperature is adjustable and quiet. Really enjoy! Will go back soon...:)

  • Stayed: September 2011
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Thank Poingpoing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 22, 2011

Modern, good facilities for families. Breakfast buffet was great. Pool was good too. We were told on leaving to utilise the affiliated Hard Rock Hotel pool which was even better for kids - a must if they like swimming - bridges, a beach too. Service was very good, no complaints.

  • Stayed: September 2011, traveled with family
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Thank Stocksnbonds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 20, 2011

Traveled with hubby and 3 kids (11, 8 and 5 y/o). Read many bad reviews about this hotel, so was kinda prepared for it. But perhaps it was my lucky day, or perhaps I have lower expectations than others, but I thought that the hotel was really good!

Location: If you are traveling with kids to USS, this would be a good place, as it is right only 2-3 minutes walk away. As you can also go in and out of USS the whole day, the nearby hotel would come in handy for those who need privacy for bathroom breaks, prayers etc.

Check in: arrived at 4.30 p.m. Despite it being a weekend (and a long Malaysian weekend too), there wasn't many guests at the check in counter. Maybe coz I was checking in quite late after the official checking in time, but it was such a breeze. I just showed the lady at the counter my confirmation slip, she keyed in a few things in a computer, and gave us 2 key cards. All done in less than 3 minutes. Nice!

Room: Agreed with some comments that the corridors were really long. So if someone got a room at the very end, it would be quite a walk. But we were lucky as we got one that was not far from the lift lobby. There was also an ice machine near the lift lobby. And agree that room is smaller than it appears in the pictures, but it served our purpose perfectly. 1 king sized bed, 1 loft bed (that could actually fit 2 kids - they were fighting on who gets to sleep there. In the end both of the older kids did). The sofa bed was actually quite ok. Bathroom was also clean and had a good shower. Very considerate, as they had both the Bible and the Kiblat direction in the room.

Service: Quite good actually. And friendly, in a Singaporean business-like sorta way. They also sent up the kids' bathrobes and slippers, which was nice. And the kids got a kick when they switched on the TV and there was a personalized welcome message for us. Nice personal touch! And the channel selection was good too. There was Cartoon Network for the kids, and Sports for the hubby.

Food: Didn't get to sample their breakfast.. partly because we were only given 2 adult vouchers, partly because we weren't sure whether it was halal, and partly because we wanted to get a head start at USS and didn't wanna waste time at the hotel.

Check out: Was also a breeze. Checked out at about 10.30 a.m. There were a few guests in front of us, but we were done in less than 10 minutes. And we easily caught a cab at the front door.

Overall: Very nice. Would recommend to anyone traveling with kids.

  • Stayed: September 2011, traveled with family
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3  Thank Eza F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 15, 2011

This hotel is probably ok for families, in fact it was overrun with them when I was there. Problem is, it's part of a complex with a convention center adjacent to the Universal Studios park on Sentosa. The lobby is always full of people, there's even an area for kids to watch videos on a large screen to keep them somewhat calm. The breakfast restaurant is noisy with loud Mexican and Brazilian music, and of course kids. The buffet food was pretty bad and the service was worse, but you can't blame the employees since they have to run around and serve so many families and kids. So if you're going because of an event at the convention center, pick the Hardrock Hotel or any other, but not this one.

Room Tip: The rooms are all about the same, red is the predominant color with blue and white orchids on the ce...
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  • Stayed: May 2011, traveled on business
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1  Thank Thomas S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Resorts World Sentosa - Festive Hotel

Address: 8 Sentosa Gateway Resorts World Sentosa, Sentosa Island 098269, Singapore
Phone Number:
Location: Singapore > Sentosa Island
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 13 Hotels in Sentosa Island
Price Range: $173 - $380 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Resorts World Sentosa - Festive Hotel 5*
Number of rooms: 447
Official Description (provided by the hotel):
Exuberant yet relaxing, and brimming with family and child-friendly facilities, Festive Hotel makes for the ideal family getaway. The Deluxe Family King room comes complete with a sofa bed and a loft bed to comfortably accommodate a family of four. For some splashing good time, make your way to the hotel pool. While the little ones have a blast at the separate kids' pool and wet play area, adults can relax by the poolside cabanas. For more family entertainment, Universal Studios Singapore®, S.E.A. Aquarium™ and Adventure Cove Waterpark™ are just minutes away. ... more   less 
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