We stayed for 3 nights here. I had booked it all and pre paid through their website ($485 a night). On checking in I handed over my paper work to the girl. She bought up our details and said that will be $305 a night. I said what? We paid $485! she said oh I have made an error then said nothing more. So I felt like we had been ripped off with what we paid. The staff were okay but no-one stood out with service.
The room was okay, good standard. However the windows were covered in greasy head marks from the inside so looking out the window was terrible. I left the curtains open so the cleaners would see this however they just closed them again! There was a lack of information in the room. There was no hotel map showing where things were.
Everyday when we went out to explore the island or go to Universal Studios we could never get back into the hotel as they locked all the doors and you had to walk around trying all the doors to get back into the hotel. (this was at 5pm) It was frustrating to say the least.
This hotel did not have a holiday feel at all. A Tiger beer was $12 ++ for one glass!!
We found all of Sentosa to be very expensive. It was much cheaper in Singapore city.
I would just visit Sentosa for the day and not stay there.
- Official Description (provided by the hotel):
- Hard Rock Hotel Singapore offers uniquely designed accommodations with orchestrated service that delivers authentic experiences. Enjoy fashionable dining and entertainment options that combines both five-star service with a rock and roll edge only Hard Rock Hotel Singapore can offer. What’s more, being in a centralised location in the resort means you are minutes away from some of the region’s top attractions, such as Universal Studios Singapore® and S.E.A. Aquarium™, as well as Asia's flagship of the world-renowned ESPA. For those who need to host special events, take your pick from some of the best meeting and conference facilities, as well as an indoor exhibition space, including 30 function rooms and Asia's largest column-free ballroom that seats up to 6,500 guests. ... more less
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- Also Known As:
- Hard Rock Hotel, Singapore Hotel Sentosa Island