We stayed for 3 nights here. I had booked it all and pre paid through their website ($485 a night). On checking in I handed over my paper work to the girl. She bought up our details and said that will be $305 a night. I said what? We paid $485! she said oh I have made an error then said nothing more. So I felt like we had been ripped off with what we paid. The staff were okay but no-one stood out with service.
The room was okay, good standard. However the windows were covered in greasy head marks from the inside so looking out the window was terrible. I left the curtains open so the cleaners would see this however they just closed them again! There was a lack of information in the room. There was no hotel map showing where things were.
Everyday when we went out to explore the island or go to Universal Studios we could never get back into the hotel as they locked all the doors and you had to walk around trying all the doors to get back into the hotel. (this was at 5pm) It was frustrating to say the least.
This hotel did not have a holiday feel at all. A Tiger beer was $12 ++ for one glass!!
We found all of Sentosa to be very expensive. It was much cheaper in Singapore city.
I would just visit Sentosa for the day and not stay there.
- Official Description (provided by the hotel):
- See the new Hard Rock Hotel Singapore, where energy and glamour meet cutting edge contemporary design. Visit now to experience our new dining, entertainment, and amenities that will have you feeling like rock royalty. We’re just minutes away from the region’s top attractions, including Universal Studios Singapore and SEA Aquarium, as well as Asia’s flagship spa – the world-renowned ESPA. ... more less
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- Also Known As:
- Hard Rock Hotel, Singapore Hotel Sentosa Island