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“HRH - Sentosa/Singapore - Rock and Roll fun!” 4 of 5 stars
Review of Resorts World Sentosa - Hard Rock Hotel Singapore

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Resorts World Sentosa - Hard Rock Hotel Singapore
Ranked #8 of 13 Hotels in Sentosa Island
Hong Kong, China
Level Contributor
96 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 294 helpful votes
“HRH - Sentosa/Singapore - Rock and Roll fun!”
4 of 5 stars Reviewed April 19, 2010

April 7-9, 2010. First off, if you've never stayed at a Hard Rock Hotel before, you're in for something different. I've stayed in Hard Rock Las Vegas (USA), Bali (Indonesia), Pattaya (Thailand), and now Sentosa Island (Singapore). Some people enjoy the rock & roll theme throughout the hotel: and of course others don't.

Secondly, the Hard Rock, the other "Resort World" hotels, and Universal Studios are all going through a SOFT opening: so you would expect some start up issues.

Service - GREAT! Check in was quick, efficient, and "Tippy" answered all of our questions, or referred us to the concierge. Housekeeping, pool staff, etc. - all professional and friendly. Concierge hooked us up with Universal tickets.

Decoration/Layout - This hotel does not have the rock and roll paraphernalia like the other Hard Rock hotels or Hard Rock Cafes. But there's still plenty of pictures and good music throughout the interior.

Swimming pool - One of the highlights of our trip. Big lagoon style pool plus an attached 50 meter lap pool. Lagoon area has sand that gently slopes into the pool - giving the impression of a real beach. Nice little swim up bar area was closed during our visit, but should be operational by now.
- They should add more umbrellas for the lounge chairs.
- They should increase the staff around the pool area for drinks and food.
** Note that until the other Resort World hotels complete their swimming pools, their guests were allowed to use the Hard Rock Hotel pool. During our visit, it was never really crowded **

Gym - nice and big, but not really well stocked with machines or free weights. They have room and suggest they re-design the layout and add some more equipment. The treadmills look out onto the walkway, and very distracting to have all of the guests and staff walking by.

Food - I agree with many of the other reviews. Food is not a strength here at the Hard Rock. Starz restaurant is mostly buffet. Pool and Bar menu is very limited. No room service! They encourage guests to check out all of the other hotels and restaurants in Resort World (4 hotels connected with Universal Studios). The other hotels are a short 5-15 minute walk, and there is a central restaurant zone for some high end (aka expensive) restaurants, Chilis, sandwich/coffee shops, etc.. Not a lot of choice currently with many shops still under development. But by the looks of it, don't expect things to change much. There's a couple touristy "villages" dotting Sentosa island - take the monorail and check out what's around each stop. Or I recommend heading into Singapore for food options. You can easily travel out of Sentosa by taxi, bus, or train - and be anywhere in Singapore quickly (Orchard Road in 15 minutes).

Rooms - Hard Rock rooms are usually slightly modern, rock & roll kitschy, yet comfortable. Don't expect rock & roll glam or luxury. Lighting was weird. The bathroom lights and the under table-night light were too bright: enough to light the whole room up. Overhead "reading" lamps were set into the ceiling, and didn't provide enough light. One seemingly overlooked item was a alarm clock / entertainment system. "Normally" rooms have a all in one system for music, i-Pod docking station, plus alarm clock: our room had a small portable alarm clock. Not sure if that was part of a design mistake or they're waiting to install later.

Nightlife - didn't go to Sentosa for the nightlife. Mostly tourist activities nearby. HRH has the bar, but no action or vibe compared to any other HRH or HRC. Head back to Singapore for nightlife!

Value - Just OK. We received a slight room price reduction during the soft opening. If it wasn't for the price break, not sure if the location near Universal Studios and the Casino will be enough to draw us back to the island. But if we stay at the Island, for sure I'd want to be near that HRH swimming pool again. Once the new Sands casino opens in Singapore, I think Sentosa Resort World will have a tough time drawing people over to stay.

  • Stayed April 2010, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Asiabase
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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New Jersey
1 review
5 of 5 stars Reviewed April 16, 2010

Great Hotel! Fantastic Staff. They are warm, friendly and funny.

  • Stayed April 2010, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank David254
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed April 15, 2010

Okay let's start with the good things about this hotel. First of all, location. It's about a 10 minute walk to the casino and 15 minute walk to Universal Studios. That's okay for me. The rooms were clean and the atmosphere around the hotel was pleasant and enjoyable. I was impressed they gave 4 bottles of complimentary water for each day. Breakfast was pretty good. Staff at the front desk were very helpful and professional. On my last day I had a late flight to go back to Bangkok and asked them if they had late checkout. They offered me a late checkout till 3 P.M. and i was very satisfied with that. Also, they provide free shuttle bus services every 45 minutes to the airport.

Now let's look at some of the problems. First of all, the rooms are very freezing. I'm talking about very very cold!!! I tried changing the temperature and it is still very cold. They need to fix this or guests are going to freeze to death..... Another problem is the sound. They should have sound proof doors because some times late at night, I can hear famileis with children screaming and other guests talking quite loud. The last thing was housekeeping. I came back to my room at 4PM in the afternoon and they still didn't clean my room. Also, I was unhappy that internet service wasn't free.

Hard Rock Hotel Sentosa still needs some improvement to keep up to its standards.

  • Stayed April 2010, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank TheLegend007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
singapore
1 review
5 of 5 stars Reviewed April 15, 2010

We had a great time. It is a Fabulous Hotel. Staff are warm and friendly. The only strange thing is that there is no room service.

  • Stayed March 2010, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank fatcat5195
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 10, 2010

Had a chance to stay at the new Hard Rock in Singapore! Its really fabulous and fancy. love the deco but most importantly i love the staff. Trendy, friendly and makes me feel at ease. You should try...i love it. Try the ppoooolllll !!!!!

  • Stayed February 2010, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank yogi79sg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level Contributor
83 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 184 helpful votes
2 of 5 stars Reviewed April 5, 2010

We were lucky to get a corner room which is spacious. The layout of the room is fine and the beds are comfortable, but there are some serious design flaws. For example, the bathroom only has one short towel rail on the glass door separating the shower screen. There are no other towel rails on the walls, not even for hand towels. We have 2 adults and 2 kids and the housekeeping only provided one bath towel. There is no place else to hang any other towels.

The Starz Restaurant in the hotel only serves buffet. The food is average. On the first night we arrived at 6:30pm and was told that the restaurant was fully booked. But the waitress was kind enough to find us a table. But when we finished eating at 8pm, the restaurant was still more than 50% empty. I wonder whether the staff was telling the truth.

We spent a total of $380 for 2 dinners and one breakfast. That is very expensive but we have no choice because it is too far to walk to other places to eat.

Though there is no covered walkway from the hotel to the Universal Studio, I was able to walk all the way back through the underground carpark when it was raining heavily one day.

The only thing good about the hotel is the artificial beach integrated with the swimming pool. This is the best "beach" that we can find in Singapore, all other beaches are very polluted.

This hotel is totally not worth the money that it charges.

  • Stayed April 2010, traveled with family
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank Rosamund
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Sentosa Island hotels

BWN
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 3, 2010

I have not ever wrote a review from unlimited travel experiences, but in this occasion I have to. No doubt I won't book it again neither recommend it.
- Size of the rooms are absolutely tiny. The size it's so small it does not have a bathtub.
- The toiletry is cheap, you are not served with the minimum standard, you get a fixed soap dispenser in the shower, which I consider not hygienic at all, it's disgusting. The same for the shampoo and conditioner, come on it's pathetic, it's a 1 star motel.
- The room had a hard sofa or at least this is what I thought it was, but stains all over.
- The halls between the rooms are dark and sad.
- The Hotel design its really bad, narrow halls, long halls with no easy access.

And could keep going but think you got my point, it does not worth it, it survives because of the brand otherwise would be a financial disaster.

Although, I nothing to say about service given by the personnel who where trying hard under the circumstances.

Just FYI: Taxi rates from Hotel to Orchad and downtown area average between 12-15 S$ at day rate, so if you come and go at least 2 times you will add 60-70S$ to your overall costs.

  • Stayed March 2010, traveled as a couple
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank JCF_ZZRM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Resorts World Sentosa - Hard Rock Hotel Singapore

Property: Resorts World Sentosa - Hard Rock Hotel Singapore
Address: 8 Sentosa Gateway, Sentosa Island 098269, Singapore
Phone Number:
Location: Singapore > Sentosa Island
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Sentosa Island
#8 Luxury Hotel in Sentosa Island
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Resorts World Sentosa - Hard Rock Hotel Singapore 5*
Number of rooms: 364
Official Description (provided by the hotel):
Rock and roll attitude meets five-star service at the Hard Rock Hotel Singapore. Breathtaking design, fashionable dining options, and the legendary entertainment experience only Hard Rock can offer make this the obvious choice for those looking for a stay that is beyond the ordinary.If unique networking venues are what you need, the hotel is home to some of the resort's best meeting and conference facilities, and indoor exhibition space. All at the doorstep of Universal Studios Singapore®, and S.E.A. Aquarium™, as well as Asia's flagship of the world-renowned ESPA. ... more   less 
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Also Known As:
Hard Rock Hotel, Singapore Hotel Sentosa Island

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