Shame on your management. I booked for a 2 days 1 night stay from the 1st-2nd April.Checked in at 3.15pm but only got the room at 5pm. Exterior of the hotel looks great. Interior not good. No free wifi. Very limited tv channels. The room toilet floors if wet can be very slippery which is a risk factor. I brought my kid along, the toilet had only 2 bath towels, after a swim at your huge pool, that one is great, 5 star standard. I called room service and requested for 2 bath towels to be sent up to my room. It took about 20mins for the towels to be sent. 20 Minutes, thats like walking from your hotel to 7 Eleven near the monorail station and coming back to the hotel. Some hotels in Singapore that i stayed, after the call, within 10 minutes they would sent up something i requested other then food which takes time to prepare. Another thing, your toilet should have a bidet, most visitors will need to clean themselves with water rather then using a toilet roll. I see many Arabs, Indonesians, Malaysians, Brunei coming to stay here. You should do something about that. Another thing, you should make your restaurant halal too. You will not lose customer, in fact more customers will eat there as its easy for us, rather then to go out to nearby Vivo City to eat. I hope to hear something from the management.
- Official Description (provided by the hotel):
- See the new Hard Rock Hotel Singapore, where energy and glamour meet cutting edge contemporary design. Visit now to experience our new dining, entertainment, and amenities that will have you feeling like rock royalty. We’re just minutes away from the region’s top attractions, including Universal Studios Singapore and SEA Aquarium, as well as Asia’s flagship spa – the world-renowned ESPA. ... more less
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- Also Known As:
- Hard Rock Hotel, Singapore Hotel Sentosa Island