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“Great hotel!” 5 of 5 bubbles
Review of Hard Rock Hotel Singapore

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Hard Rock Hotel Singapore
Ranked #9 of 13 Hotels in Sentosa Island
Saint Julian's, Malta
Level Contributor
53 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Great hotel!”
5 of 5 bubbles Reviewed March 16, 2014

Great hotel, nice rooms- we had room with the pool view. Some rooms have a balcony, ours didn't have :-( Big, comfortable bed. Excellent breakfast! Amazing pool and nice staff. The only disappointment - no wifi available free of charge.
Perfect location for discovering Sentosa Island :-)

Room Tip: rooms with a pool view are nice, ask for a room with a balcony
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  • Stayed January 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JolaZT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRHSingapore, VIBE Manager at Hard Rock Hotel Singapore, responded to this review, March 18, 2014
Dear JolaZT

Thank you very much for taking the time to share your review on your recent stay with Hard Rock Hotel Singapore at Resorts World Sentosa.

We are thrilled to hear you enjoyed the accommodations. Your comment about our Wi-Fi agreement is most valid and we are currently reviewing this further.

Thank you once again for your support, and all of us look forward to welcoming you back soon to Hard Rock Hotel Singapore.

- All is One –
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,921 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (412)
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English first
Melbourne, Australia
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed March 11, 2014

We liked this hotel alot but it didn't wow us for the price they wanted to charge for everything, 1 Corona beer $18 aussie dollars, a tip 7/11 in The Forum charges $5.90 aussie a bottle so just buy them there and put them in your mini bar. The hotel was very clean and the staff were very warm and accommodating especially Geraldine upon check in and Murriyandi (Andy) for anything else. We got our room at 50% off so it wasn't as bad as paying full price as l don't think room wise that it would have been worth the full price, don't get me wrong the room was nice but compared to a lot of other hotels we have stayed in (not Singapore) l wouldn't be able to justify full price. Breakfast was good but the Hard Rock Café in The Forum had really nice food, we ate there a few times.

Room Tip: We were upgraded to a pool view room which was good and we were located on the corner of the buildin...
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  • Stayed March 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Wormee34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRHSingapore, VIBE Manager at Hard Rock Hotel Singapore, responded to this review, March 13, 2014
Dear Wormee34

Thank you for taking the time to share your review on your recent stay with Hard Rock Hotel Singapore at Resorts World Sentosa.

We have shared your kind comments with our staff and all of us look forward to welcoming you back soon to Hard Rock Hotel Singapore for an authentic experience that Rocks!

- Love All – Serve All –
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 bubbles Reviewed March 11, 2014

Fabulous location to take in everything Sentosa has to offer. Walking distance to Universal, Aquarium, Water Park, etc. Pool facilities great fun for kids and adults alike.
Rooms were only average. The corridors were a bit dark and the room cleaning wasn't as good as I expected, especially in the bathroom. The use of pump shampoo and soap gave the feeling of a hostel more than a hotel.
Buffet restaurant was very average both in food quality and service. Better choices are available close to but outside the hotel.
An solid 3 star hotel ideal as a sleeping point to give quick access if all you are interested in is the activities on Sentosa.

  • Stayed October 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank LisamareeinHK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRHSingapore, VIBE Manager at Hard Rock Hotel Singapore, responded to this review, March 11, 2014
Dear LisamareeinHK

Thank you very much for taking the time to share your review on your recent stay with Hard Rock Hotel Singapore at Resorts World Sentosa.

We sincerely apologize that we did not provide the accommodations nor comfort level that met your expectations.

We have shared your concerns with our Management team, and can assure you we will continue to look at elevating the aesthetics, maintenance and cleanliness of our property.

Thank you once again, and all of us look forward to welcoming you back soon to Hard Rock Hotel Singapore.

- All is One -
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maitland, Australia
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed March 9, 2014

I stayed at the Hard Rock Hotel for a few nights beginning of March and loved the place. The service though was a different matter. I asked for a room with a big bed but was abruptly told that they were for normal couples . I ask for an explanation. The pool is big , but the hotel was full so they really need more lounges and chairs there. Taxi was a BIG problem. I asked to book a taxi for 5.30 am for departure the evening before and was told it would cost me S$15 which I paid ( as I had a problem in Orchard Road getting a taxi to take me back to Sentosa ). There was no taxi. I waited over an hour and then the concierge had to drive me to the casino to get a taxi there, but still waited for an hour, I was rushed at the airport. Went to the hotel bar for a Tiger beer and was charge S$16 a glass. I waited the nest night for happy hour. S$7 for a glass of coke at the pool bar. Between the hotel and café, there they only have bands playing on a Friday and Saturday night which was disappointing. All in all though a nice hotel but the price........I think they could really drop the price slightly.

Room Tip: I had a room at the back over looking the aquarium and Singapore cable car. They are bigger than th...
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  • Stayed March 2014, traveled solo
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank houghtonboi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRHSingapore, VIBE Manager at Hard Rock Hotel Singapore, responded to this review, March 11, 2014
Dear houghtonboi

Thank you very much for taking the time to share your review on your recent stay with Hard Rock Hotel Singapore at Resorts World Sentosa.

We sincerely apologize for the incovenience caused with regards to the taxi challenges you faced during your stay with us.

We have shared your feedback with the Front Office team.

Thank you again for your feedback, and we hope to be given another chance to welcome you back to Hard Rock Hotel Singapore at Resorts World Sentosa.

- Take Time to Be Kind –
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 bubbles Reviewed March 5, 2014 via mobile

I become hard rock singapore guest for 2 years. And from the first until now i never get bad service from them. But the location is little bit far to access mtr, different case if u take taxi bcoz is very easy to get one. The room big enough for me and sometimes i can get extra bed (pulled out bed) and it little bit exciting. The pool is sooooo huge and nice, my niece really really love it. And the staff so nice to me and my family. Good Job

  • Stayed March 2014
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tebonk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRHSingapore, Vibe Manager at Hard Rock Hotel Singapore, responded to this review, March 6, 2014
Dear Tebonk,


Thank you very much for taking the time to share this rave review on your recent stay with Hard Rock Hotel Singapore at Resorts World Sentosa.


We are truly delighted to hear you enjoyed the accommodations through the collective efforts of our band members to Rock your day.


As we like to consider ourselves a go-to destination for the whole family with plenty to offer both children and adults,we are very grateful of your loyalty and we are committed to continue to Rock on!


We have shared your kind comments with our staff and all of us look forward to welcoming you back soon to Hard Rock Hotel Singapore for an authentic experience that Rocks!


Love All – Serve All
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Suffolk, England
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed March 2, 2014

My son and I stayed at the Hard Rock Hotel from 17-21 February 2014, and found it an amazing place. No smell of smoke (see Sarah R's review) because smoking isn't allowed. We chose a top floor room, and had fantastic views of the pool, Universal Studios, and the docks lit up at night. We were on a Singapore Stopover Holiday booked through Singapore Airlines, and had vouchers to 15 attractions in Singapore, some of which we sadly couldn't use as we weren't there long enough. But we did go to Universal Studios, up the Tiger Tower, on the Cable Car, the Singapore Flyer, the DUKW tour, the Night Safari, the metro, the monorail, the beach tram and walked to the southernmost point of continental Asia, and had the most amazing time. The pool at the hotel is fantastic, with something for everyone, from a soft sandy beach, children's pools, to a full size adult pool. My son had only one complaint - no free wifi, so Starbucks and McDonalds had customers every day!!

Room Tip: Top floor rooms have a good view
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  • Stayed February 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mafiamumma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRHSingapore, Vibe Manager at Hard Rock Hotel Singapore, responded to this review, March 5, 2014
Dear Mafiamumma,


Thank you very much for taking the time to share your passionate review on your recent stay with Hard Rock Hotel at Resorts World Sentosa.


We are thrilled to hear you enjoyed the accommodations, our incredible pool and your fantastic room.


We have shared your kind comments with our staff and all of us look forward to welcoming you back soon to Hard Rock Hotel Singapore for an authentic experience that Rocks!


Love All – Serve All
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gwandalan, Australia
Level Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed March 1, 2014

We only stayed here for one night, and loved it! Unfortunately, I am a smoker, so was over joyed to find a smoking room available, the down side was that I had not pre booked it and was given a room with no balcony, so no fresh air, a very foreign concept for Australian smokers. Level 4 is designated smoking and they do have rooms with balconies available, so my suggestion would be to organise this when booking. The pools are spectacular and a swim up bar for those of us who struggle with the humidity and heat. The theme of the hotel is everywhere and while some guests found it a little dark, we found it accentuated the overall atmosphere of the hotel. We were looked after by a gorgeous woman who was guest relations officer on our final day, unfortunately I didn't get her name, who organised towels for us to have showers and freshen up after a long day at Universal Studios and heading to the airport for a late night flight 1:45 am. Comfortable bed and lovely service from the porters, reception, housekeeping, bar staff to guest services. Loved our stay and would recommend to anyone.

Room Tip: Level 4 for smokers, with a balcony. Pool view lovely
See more room tips
  • Stayed February 2014, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mygo_001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRHSingapore, Vibe Manager at Hard Rock Hotel Singapore, responded to this review, March 5, 2014
Dear Mygo_001,


Thank you very much for taking the time to share your passionate review on your recent stay with Hard Rock Hotel at Resorts World Sentosa.


It is a true delight to hear that you enjoyed the accommodations, how short it may be knowing that our team members look after our guests the way we aim to. You have just reminded us that we do have a pool of great staff.


We have shared your kind comments with our staff and all of us look forward to welcoming you back soon to Hard Rock Hotel Singapore for an authentic experience that Rocks!


Love All – Serve All
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hard Rock Hotel Singapore

Property: Hard Rock Hotel Singapore
Address: 8 Sentosa Gateway | Resorts World Sentosa, Sentosa Island 098269, Singapore
Phone Number:
Location: Singapore > Sentosa Island
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Sentosa Island
#9 Luxury Hotel in Sentosa Island
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hard Rock Hotel Singapore 5*
Number of rooms: 364
Official Description (provided by the hotel):
Rock and roll attitude meets five-star service at the Hard Rock Hotel Singapore. Breathtaking design, fashionable dining options, and the legendary entertainment experience only Hard Rock can offer make this the obvious choice for those looking for a stay that is beyond the ordinary.If unique networking venues are what you need, the hotel is home to some of the resort's best meeting and conference facilities, and indoor exhibition space. All at the doorstep of Universal Studios Singapore®, and S.E.A. Aquarium™, as well as Asia's flagship of the world-renowned ESPA. ... more   less 
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Also Known As:
Hard Rock Hotel, Singapore Hotel Sentosa Island

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