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“Good classic Hard Rock Pool, Poor Room and Service”

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Hard Rock Hotel Singapore
Ranked #10 of 13 Hotels in Sentosa Island
Reviewed July 1, 2013

As a fan of Hard Rock hotel experience, the RWS Hard Rock pool met my experience. I applaud the life guards who made sure that the guests' safety, especially when some over excited children had sand fights. I was prepared to pay extra for a Private Cabana but not when it is priced more than the room! It is no wonder none of the Cabanas was taken. The hotel rooms were below average when compared to other Hard Rock hotels in the Southeast Asia. Some fixtures were falling apart. Reception service was poor and check in and out processes took more than 15mins per room (this excludes waiting). The hotel is huge disappointment to the Hard Rock Hotel brand.

Room Tip: Stay in another RWS hotel and just use the Hard Rock hotel pool!
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  • Stayed: June 2013, traveled with family
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1  Thank Siang7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,294 - 1,300 of 2,089 reviews

Reviewed June 30, 2013 via mobile

Had a staycation at this hotel from 22 - 24 March 2013. Can't compare to the other Hard Rock Hotels as this was the first that we had stayed at. We had the deluxe pool view room. The pull out bed was a plus point for the kids. The high ceiling gave some notion of space as well. The corridors were a little dark but i guess that is part of the rock and roll image? We were there with the intention of going to the Marine Adventure Cove. The location to the aquarium and the water park was ideal as it was just a short walk there. The hotel pool was also nice for the kids with the powder white sand (although the pool is artificial) - I guess this is about as good a "beach" as you can get in Singapore. The kid's club was very popular when we were there. We had to make reservations but the kids enjoyed the activities (games, movies, art and craft). Realised as we walked past Fiesta Hotel that at least the Hard Rock Hotel did not have the large noisy tour groups staying there.

  • Stayed: March 2013
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Thank Theskys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 25, 2013 via mobile

Had a wonderful stay at pan pacific singapore and moved in here specially for sentosa but was disappointed with their service and everything.
Check in girl took ages too accept we had a reservation there. Once she found the reservation after the glitches she told the hotel was 100% full and they would call us once the rooms are available which they did.
Stayed here specially to enjoy sentosa which we did but the hotel was disappointing.
Acter returning from universal studios checked our room and was shocked to see no doors in the toilets. Is this a hotel for the family or only lovebirds. Dint expect this at all. During the night asked them for an extra blanket and they were even more disappointing. No blankets. All we got was 2 more bedsheets which had to be used as a blanket. I mean come on man what kind of hotel is this. Even 2 star hotel provides an extra blanket if needed.
The breakfast was most disgusting for specially us who are vegetarians. The taste is bad.
The pool was amazing with its artificial beaches and everything. But sadly we dint even get the pool facing rooms. Not even one out of the 2 rooms booked were pool facing.

Overall wont ever be back to this hotel. There are many other hotels to try. I regret booking this hotel

  • Stayed: June 2013
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1  Thank paras17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 24, 2013

The pool was great, and the room was clean. Hard Rock hotel need more lights, even in the lobby. We book hotel from booking.com, only a standard room, only me, husband and my 12 years old son. The room was in the corner and far from elevator on 6th floor. The room was spacious (because in the corner), quiet and sunny, because a lot of window. The room has balcony (not every room has). Every room have roll bed (single size), the size of single bed is extra single bed (130cm), and you can join the twin bed, the room fit for 2 adult and 2 children. On peak season, you must anticipate need more time to have breakfast, check in and taxi. Breakfast was good, but need time to have seat. The room was expensive, better book room with special deal, its included 2 adults free entry to USS, Aquarium and adventure cove (great value) and breakfast for 2 adults. The breakfast cost for child is good , only SGD 11. I think they need to improved the pillow quality. The air condition fan in our room is too high, and can not be adjust. We get room no. 601.

  • Stayed: June 2013, traveled with family
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1  Thank JengIJR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 24, 2013

The best thing about the Hard Rock Hotel is its location. Plan on spending minimum time in the room and you will be fine. Everyone raves about the hotel pool but if you're there during the June or December school holidays, the place turns into a zoo! Unless you stake out a table or lounger early, you will end up squatting poolside, literally! The hotel rooms show signs of wear and tear and prepare to queue for everything - check in, check out, breakfast, pool towels... But the staff really do try their best to offer efficient service with a cheerful smile, so kudos to them!

  • Stayed: June 2013, traveled with family
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1  Thank AngelinaFernandez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 24, 2013

Pluses
1. Concierge service was excellent! They were extremely accommodating, considering that the hotel was 100% full.
2. Room service and the housekeeping team did a remarkable job. Thumbs up!
3. Staff at the Starz restaurant remained calm and collected and handled the maddening crowd with great composure.

Minuses
1. The room has seen better days. Fungal growth at the wash basin grouting can be seen clearly.
2. Cushion seats at the Starz looked worn and tired looking. Overall, the hotel looks a bit worn at the edges.

  • Stayed: June 2013, traveled with family
    • Value
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1  Thank LionelOP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 24, 2013

The pool was great, especially for kids. There is also kids club, but you have to pay 15 SGD (if I remember correctly) for 3 hours even for hotel guests. The rest was just average. Like every other hotel in Singapore, this hotel is also very expensive for what you get.
Check in and check out queue was very long, good thing is the staff were quite helpful. Breakfast queue was also very long. The restaurant capacity was not enough for their hotel guests i guess. It was pretty frustrating to wait 30 minutes just to get a table for breakfast. Room and bathroom is small, but then again, this is Singapore.

  • Stayed: June 2013, traveled with family
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Thank RiritheTravelmommy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hard Rock Hotel Singapore

Address: 8 Sentosa Gateway | Resorts World Sentosa, Sentosa Island 098269, Singapore
Phone Number:
Location: Singapore > Sentosa Island
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Sentosa Island
#10 Luxury Hotel in Sentosa Island
Price Range: $205 - $461 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hard Rock Hotel Singapore 5*
Number of rooms: 364
Official Description (provided by the hotel):
See the new Hard Rock Hotel Singapore, where energy and glamour meet cutting edge contemporary design. Visit now to experience our new dining, entertainment, and amenities that will have you feeling like rock royalty. We’re just minutes away from the region’s top attractions, including Universal Studios Singapore and SEA Aquarium, as well as Asia’s flagship spa – the world-renowned ESPA. ... more   less 
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Also Known As:
Hard Rock Hotel, Singapore Hotel Sentosa Island

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