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“Choose other hotel in Resort World Sentosa..”

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Hard Rock Hotel Singapore
Ranked #10 of 13 Hotels in Sentosa Island
Singapore
Level 3 Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Choose other hotel in Resort World Sentosa..”
Reviewed October 28, 2012 via mobile

So yeah..for the price i was suprise that the room is just average ..nothing special other than the sound system and picture of jimi hendrix.. No warmth from the staffs...they think theyre cool i guess..bahh! With my baby son but was given a room soo far from the elevator but its ok. The only good thing bout hard rock hotel here is the swimming pool which have a manmade beach and we love it but hey, guests from other resort world sentosa hotels can still use the swimming so why stay here? Tips is that you can book other hotels.and just use hard rock swimming pool.. To summarise this: Nothing special. Book other Resort World Hotels and use their swimming pools.

  • Stayed October 2012
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank xpolkadotx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Singapore, Singapore
Level 2 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 26, 2012

This hotel is over-rated for their published rate. Overall service is lacking, especially on the housekeeping part. Firstly, we entered the room and realised the housekeeper forgot to take the vacuum cleaner away. Then when we looked around in the bathroom, there was only 1 set of towels when it was a room booked for 2.

Separately, the front desk told us that we could have our beds rearranged but we had to wait for 3 hours before the housekeepers attended to us, and that only came after 1 call to remind them about it. And the next day, when we requested for housekeeping at 11am the room was still not cleaned up when we returned at 5pm.

Later at night when we requested for 2 wine glasses, we were told that that has to be at an extra service charge which was unheard of.

For travellers intending to travel around Singapore by car, this hotel will definitely not suit your needs. Because, we were told that we are limited to only 2 complimentary parking tickets (for 3 days stay) which means we can only drive out once and the other ticket to save for check out. That simply annoyed us again and reinforced on how the hotel lacked class and thoughtfulness.

  • Stayed October 2012, traveled as a couple
    • Value
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Helpful?
1 Thank Pink L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Sentosa Island hotels

Brisbane
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 25, 2012

We stayed for a weekend mid-September as a stopover on the way to Europe. The hotel is perfectly situated with all the attractions either directly adjacent or a short hop to the other side of the island via monorail.

We really enjoyed the Hard Rock Hotel. We had no problems with the staff or the service. Rooms have all the mod-cons and are a good size. It was also nice not to be charged for mineral water for a change. Would have been nice to have had free wi-fi but you can't have it all! It's also a bit of a pain when the wifi charge is per-device and not per room, especially when we have a few iphones/ipads between the three of us.

Cocktails at the swim-up bar were the highlight of the weekend.

The only negative was that the room smelt of smoke slightly, but it was only really noticeable when you first entered the room.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank darylhai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level 5 Contributor
64 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed October 24, 2012

This hotel was great. Room was decent size and facing pool. Complimentary water is provided in the room. The pool is fantastic, large, beach area and pool bar of course. Staff friendly and helpful. Gym had enough equipment. Location is Sentsoa , walking distance 5 mins to Festive walk where you will find restaurants shops and Universal Studios. You receive 15% off your total bill on food, beverages and the rock shop at the hotel. Just make sure you tell them you are a guest otherwise the discount is not given. This place is great for adults and kids(Kids club). I would definitely recommend this place everything is within walking distance and they even provide a free bus service into the centre of Singapore. Lots of things to see and do in Sentosa

  • Stayed October 2012, traveled with friends
    • Value
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Helpful?
Thank Jackiesholiday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 20, 2012

A 2D1N staycation. Check in took a long time. I bought the groupon for this as well. My room was facing the cable car, and hotel equarius. The room gave a rock and roll vibe, with a purple theme. I love the separate toilet, and standing shower. The aircon was really powerful. I love the docking system in the room. Sound proofing wasn't that awesome, woke up early in the morning thanks to the family who was shouting their lungs out in the morning. Has a hearty breakfast with the 30 dollar credit. Room service was good, had pancakes and nasi lemak. The deluxe room had a double bed, very comfy, actually I requested it to be joined together, wasn't a double bed. The television was huge, and the channels were awesome. I enjoyed my stay here. I stayed on a high floor.

  • Stayed September 2012, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank heatheryew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed October 18, 2012 via mobile

Hard Rock Hotel is strategically located at Sentosa World. The room was comfortable and tastefullydone. Very clean and comfortable and value for money. Close to universal studios singapore. The swimming pool was great and the kids had great fun.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sivarj61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nantong, China
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 17, 2012

The area is still growing, but will be wonderful when done. The hotel in nice, new, and clean. The layout is fun. The pool is nice, would be better if all of them were connected, but still, enjoyable. The room is fun, the rock and roll theme is pleasant but not overkill. The sound system in the wall is nice, solid without being over powering. The TV was offset which was a little irritating, and the reception on the tv is a little jagged at times, but that happens all across Singapore.

Room Tip: The rooms on the third floor look out over the roof garden.
See more room tips
  • Stayed October 2012, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SCBTL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hard Rock Hotel Singapore

Property: Hard Rock Hotel Singapore
Address: 8 Sentosa Gateway | Resorts World Sentosa, Sentosa Island 098269, Singapore
Phone Number:
Location: Singapore > Sentosa Island
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Sentosa Island
#10 Luxury Hotel in Sentosa Island
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hard Rock Hotel Singapore 5*
Number of rooms: 364
Official Description (provided by the hotel):
See the new Hard Rock Hotel Singapore, where energy and glamour meet cutting edge contemporary design. Visit now to experience our new dining, entertainment, and amenities that will have you feeling like rock royalty. We’re just minutes away from the region’s top attractions, including Universal Studios Singapore and SEA Aquarium, as well as Asia’s flagship spa – the world-renowned ESPA. ... more   less 
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Also Known As:
Hard Rock Hotel, Singapore Hotel Sentosa Island

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