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“Good hotel but not 5 star”

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Hard Rock Hotel Singapore
Ranked #10 of 13 Hotels in Sentosa Island
Brighton, United Kingdom
Level 5 Contributor
50 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Good hotel but not 5 star”
Reviewed August 30, 2012 via mobile

Well placed for Universal Studios. Great pool area - lane swimming and 'beach'/kids area. Friendly staff but not at the level of enthusiasm that many other Sentosa attractions have - no sign of rock n roll. Wifi is expensive and charged per device not room. Bar is not in a separate room but just in the lobby which denies it atmosphere. We had a twin room for a family of four which was spacious and good views.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marshall M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Singapore, Singapore
Level 4 Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 29, 2012

Am here on a staycation with my friends. Other than the amount of ppl that can all bunk in, the management should really do something about the maintenance.... the speaker crackles and thunder like sound kept coming out when the volume is a wee bit louder... (just like a typhoon theatre) shower gel was not refilled. Super duper cold air con. If u would like a nice view, do tell them that you want the pool facing rooms. Its bigger and with balcony. The sea facing ones are smaller. Toilet is smaller and without balcony.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank amyloh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level 4 Contributor
28 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 24, 2012

Stayed here with a free voucher from a local bank.

The first impression is not good. The lobby is dark and sparse, the lifts are hard to find. Directions are not clear. I am very design conscious and this hotel fails.

But I must say the room is very well done. It is good-sized for Singapore, clean and very well-furnished.

I asked the price at the counter and I was quoted SGD300+ . It definitely is not worth this price. But Singapore is overpriced these days. May be not just this hotel.

  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank indoboi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Klang, Malaysia
Level 5 Contributor
52 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed August 23, 2012

Stayed here as we bought it as a package with universal Studios yet a little dissapointed on its location and expected more of a happening scene which was truly lacking and even the breakfast was not as expected...I would say malaysian hard rock hotel definitely rocks..

  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Resh_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
1 review
Reviewed August 20, 2012

We had a full day at Universal Studios before heading to our accomodation for the night. It's a staycation at Hard Rock Hotel - Resorts World.
As you know Hard Rock Hotel are renowned with their decorations of Memorabilia from artistes around the world.

What I liked about this hotel is their artificial beach design and huge pool.

The Deluxe Room was relatively large with king-sized bed and a cool LCD TV .
We had a great view of the Sentosa coast line from the window with a strategically placed couch by the window.
Food wise was reasonable.. we went to the hotel buffet dinner, its about $50++/pax
Compare rates as it goes up and down with season and guests level. We use http://www.discount.bestresortasia.com/Hotel/Resorts_World_Sentosa_Hard_Rock_Hotel_Singapore.htm
to get an idea of the rates.

Room Tip: The Room types vary between 183 Deluxe, 172 Deluxe Pool View, and 8 Deluxe Suite. Note the check in...
See more room tips
  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kate L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bandung, Indonesia
Level 6 Contributor
94 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed August 19, 2012

When i came here for checkin in, the first impression was complicated! Because the reception was so impolite. It took almost 30 minutes for check in. Even the bellboy suggest us to tell the reception that we took our kid here. So she can take care our check in faster.

Our room was great with a pool view.

No breakfast given at this hotel. So we have to look outside the hotel.

There were 2 ways to reach this hotel:
1. By monorail from vivocity: be careful when it was a rush hour ( holiday or in the afternoon ) because you'll find a loooong quuuueing! But the cost was

2. You can take a cab/taxi/bus: but maybe it take more money

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JimmyYoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 16, 2012

Hotel room cleaniness is not up to basic expectation. Lizard was found in toliet during my one night stay. Shower cap box is empty... suspect mattress for the drawer bed underneath the queen size bed is dirty, began to feel body itchy after resting on it. TV with poor quality sound system (disttorted). No doors between rooms and toilet.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Splite_traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hard Rock Hotel Singapore

Property: Hard Rock Hotel Singapore
Address: 8 Sentosa Gateway | Resorts World Sentosa, Sentosa Island 098269, Singapore
Phone Number:
Location: Singapore > Sentosa Island
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Sentosa Island
#10 Luxury Hotel in Sentosa Island
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hard Rock Hotel Singapore 5*
Number of rooms: 364
Official Description (provided by the hotel):
See the new Hard Rock Hotel Singapore, where energy and glamour meet cutting edge contemporary design. Visit now to experience our new dining, entertainment, and amenities that will have you feeling like rock royalty. We’re just minutes away from the region’s top attractions, including Universal Studios Singapore and SEA Aquarium, as well as Asia’s flagship spa – the world-renowned ESPA. ... more   less 
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Also Known As:
Hard Rock Hotel, Singapore Hotel Sentosa Island

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