Plan this staycation to celebrate my husband's birthday. Book thru the hotel's website for their 2D1N package which include 2 adult tickets to Universal Studios Singapore (USS). The package costs S$488.
Check-in was ok, quite fast but then we were late, reach there at 4pm. But they need to improve on the queuing part at the reception counters. It is not 1 queue line leading to the counters. Everyone can queue for any counter. So if a particular counter is slow, you can see people jumping/shifting queue to another counter. I think they should change this system.
Room's is clean. It has all the basic necessities. But furnitures look quite 'cheap', not what I expect from a 5 or 4 stars hotel. Bed was comfortable but it's too soft for my liking (but it's just me, my husband said it was comfy). There is a pull-out single bed which was great as my 3yo child likes to sleep by herself.
The highlight of the hotel is their swimming area. It is huge! Consists of few pools. Kids would love the man-made beach and sand-y pool area, it's like swimming in the sea. My 3yo didn't want to leave the pool. Think she could spend the whole day there.
Breakfast spread was very average and quite limited. But it's acceptable for us as we just want to have a quick meal anyways.
The hotel is near to USS, less than 10 minutes walk. Which is good for those that wants to go back to their room to rest before heading back to USS.
Check-out was fast because there was no queue. But do note we check-out on a Monday. One thing I'm not happy about this hotel is their strict check-out time. I know for a fact it wasn't full occupancy, in fact it was low occupancy but they still refused to give us a later check-out time. All the hotels we have ever stayed in will give us at least extra 30 minutes if it wasn't full occupancy. I'm very puzzled why they are so strict with it. They even called our room at 11.50am to remind us that check-out time is 12pm! This is the 1st time I experienced being 'chased out'.
Would I stay in this hotel again? Probably not unless I want to go to USS again. I also wouldn't recommend my friends/relatives to stay here unless their intention is to visit USS.
- Official Description (provided by the hotel):
- Rock and roll attitude meets five-star service at the Hard Rock Hotel Singapore. Breathtaking design, fashionable dining options, and the legendary entertainment experience only Hard Rock can offer make this the obvious choice for those looking for a stay that is beyond the ordinary.If unique networking venues are what you need, the hotel is home to some of the resort's best meeting and conference facilities, and indoor exhibition space. All at the doorstep of Universal Studios Singapore®, and S.E.A. Aquarium™, as well as Asia's flagship of the world-renowned ESPA. ... more less
- Reservation Options:
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- Also Known As:
- Hard Rock Hotel, Singapore Hotel Sentosa Island