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All reviews universal studios sea aquarium hard rock hotel suite room monorail station resorts world small balcony pleasant stay theme park other attractions free upgrade the check in process festive hotel hotel lobby great staycation upon check early check
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Reviewed October 25, 2012

Excellent hotel within integrated resort hotel. Universal Studio theme park, casino, restaurant, resort island are all well planned within resort. Access to other part of the island is easy with monorail.
The monorail also takes you to largest shopping complex in Singapore. From there the efficient mass rail transit and bus services takes you anywhere on the main island.
If you are looking for a family vacation hotel with all the facilities for the the whole family, this is the place for you.

Date of stay: October 2012
  • Trip type: Traveled with family
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Thank wazir88
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed October 24, 2012

Feel its pretty normal. Room was very very simply-decorated. Felt like an up-class Genting. Bought the WOW Package which was $538 - 2 nights stay (only on weekdays), 2 passes to USS, 2 passes to Maritime museum.

Likes:
(/) Room was clean, no dirty spots discovered
(/) Room service was prompt
(/) Customer service was good - staff were always greeting you & smiling

Dislikes:
(x) No breakfast given for this package (how much would it cost to throw in breakfast, the most important meal of the day?)
(x) Car park coupon was only limited to the number of nights guests stayed there, non-negotiable. Hence, for those who is intending to drive in and out of Sentosa, not very advisable. Though we were given 3 days unlimited Monorail passes, but this is not very feasible as we were visiting One Degree Fifteen quite a bit and there is no transport in except Taxi or your own vehicle.
(x) Apparently, the whole RWS does not provide free wi-fi (not even in the lobby). Have to pay $5+ per hour & per device.

Date of stay: October 2012
  • Trip type: Traveled as a couple
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Thank pinkifiedx
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed October 24, 2012

Stayed there for a short getaway.

Pros :Room was clean and I appreciated the fact that the non smoking room was indeed smoke free. You can request for a complimentary foldable bed for Children under 12. TWG tea in room.

Cons: Pathetic TINY pool with no life guard on duty, personally I feel its dangerous if you have young kids. Yes, theres a permanent sign on the towel checkout counter that states that theres no lifeguard. No staff on duty at all times at the towel counter. You have to grab your own towels on the shelves, not knowing if they are clean!

- Bar fridge in room is EMPTY, there is nothing in there at all..are we supposed to fill it up with our own drinks.?

-No bathtub, shower stall and showercurtains had a funky moldy smell. Hey, mosiac walls and floors trap dirt and mildew, unless you scrub it like crazy frequently. Which I doubt housekeeping even bothers.

-No proper toiletries. shampoo and soap are all in pump dispensers, no indication of brand. Not sanitary as its been used by many people before me.

- No towel loungesuits to change into, I had to wrap myself in a towel to walk back to my hotel room after a dip in the pool.

- No complimentary fruits or snacks in room. Hey any proper five star hotel will do so to make you feel welcome

-Dated color scheme,fugly furniture and retro paintings of cubes and 3D cubes, pyramids appeal to very few individuals. I hated the design, thankfully I only used this place just to sleep at night. And I had the quickest baths ever thanks to the moldy smelling toilets.

Room tip: Try Shangri La Sentosa instead
Date of stay: October 2012
  • Trip type: Traveled with family
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Thank freckletone
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed October 23, 2012

Had a great offer from Wotif.com for this hotel. Room was a good size, interesting decorations in association with Michael Graves and managed to see the evening fountain show from our room balcony.

Very near monorail station and Merlion. Kids had a good time swimming in the pool

Date of stay: April 2012
  • Trip type: Traveled with family
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Thank Traveller12999
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed October 14, 2012

My experience staying at this hotel is completely ordinary -- I'm sure I won't remember about this hotel a year from now.
First, the good: the bed was very comfortable. The AC works perfectly and for 3 nights I had a very comfortable sleep. My stay came with free breakfast and the food selection was pretty good.
The bad: In room dining selection is very limited. A few things were broken in my room, e.g. the flashlight, some panels in the cabinets. The chairs in the room are quite uncomfortable. TV channel options are horrible.

Date of stay: October 2012
Trip type: Traveled on business
1  Thank dregar
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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