Our experience has been positive overall. We had a very reasonable room rate which warranted the bump up to good from average.
+ Location is excellent for those interested in Universal Studio and casino.
+ Plenty of reasonably priced to cheap street food at Malaysian Street within the integrated resort.
+ Free train ride to the mall, Vivo City across the island. Please note to obtain your free train shuttle ticket from your hotel reception otherwise one ends up paying SGD5 for the return fare back to the island.
+ We checked in at noon and was told to return at 1.30pm as check-in time was 3.00pm. Not a problem for us. Checking out was a breeze.
+ Our room was clean, quiet and house-keeping was very prompt in attending to our requests.
- The bathroom door was faulty and could not close properly.
- Not enough light to read at night.
- Pool was busy. Although the Hard Rock Hotel pool has more of a holiday feel but it was busier due to peak season.
This hotel is not for romantic getaway, those seeking to get away from crowd, or is expecting high end luxury, exclusivity and personal attendance.More
- Free Wifi
- Free parking