I reserved a Standard room for one night over the phone. The reservation officer listed down all my details. My mobile number, type of room, breakfast details, and check in/out time. I highlighted that our check in time will be late because we will be coming from Malapascua Island.
When we arrived there around 4pm, the reservation asked my name and look it up on the list. To my surprise, the front desk told me that I don't have a reservation. She keep asking my name. There are four ladies in the front desk and can't tell what happend to our reservation. I was really tired then and starting to get irate. Instead of getting us a room, they told me to wait for a call to confirm my reservation. I waited for the call but no to avail. Obviously, the very inefficient reservation officer listed my booking details in the air. After 5 minutes or so, the front desk told me that they no longer have standard room, even superior with double bed. It was really a waste of time and effort to go there and yet to received such welcome. Net, we leave the hotel and proceed to Sarossa which is just few meters away from that unfriendly hotel.
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- Also Known As:
- Castle Peak Cebu